SVP, Retail Deposit Services

Senior Vice President, Retail Deposit Services

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at hopecu.org.

Job Title: Senior Vice President, Retail Deposit Services
Department: Retail Administration
Reports To: Executive Vice President, Chief Retail Officer
Supervises: Vice President Deposit Operations, Vice President Audit and Quality Control
Job Classification: Exempt, Full-time

The Senior Vice President of Retail Deposit Services will oversee the strategic direction, management, and operations of HOPE's deposit-related and back-office services. This role is vital to optimize the member experience through excellent customer service, enhance deposit growth and ensure regulatory compliance. The SVP will be responsible for leading the deposit operations, audit and quality control and process and procedure teams, and will work in collaboration with senior leadership to align deposit services with the company's overall strategic goals. The SVP will emphasize cost containment while consistently driving product and operational innovation.

Responsibilities

• Develop and implement strategies and initiatives to drive the growth and profitability of the company
• Monitor industry and regulatory changes to ensure the company remains compliant as well as competitive
• Collaborate with senior leaders and cross-functional areas to create deposit products that meet the needs of our members
• Oversees direct reports responsible for the day-to-day operations of deposit services, including Automated Clearing House (ACH) transactions, Mobile Deposits, account maintenance, transaction processing, Card Services, and Research and Adjustments.
• Ensures direct reports handle member inquiries accurately, efficiently, and in compliance with established Service Level Agreements and industry standards.
• Manages audit and quality control monitoring, overseeing direct reports in addressing outcomes of internal and external audits and examinations.
• Works closely with compliance and risk management teams, guiding direct reports in monitoring internal controls and mitigating risks associated with deposit products and services.
• Reviews, analyzes, and presents operational reports prepared by direct reports to support management in decision-making.
• Lead and build a high-performing team of deposit operations, process and procedures, product management and customer service professionals
• Promote and foster a culture of innovation, collaboration, expect community outreach initiatives and serve on boards.
• Develop and maintain performance goals, provide consistent feedback, coach, and train to ensure team members achieve individual, department and corporate goals and objectives
• Partner with Retail Operations on the review of branches relating to the Branch Sustainability process
• Other duties as assigned

Qualifications

• Required
  • 10+ years of experience in deposit operations, banking operations, or a related financial services function
  • 6+ years of bank operations or equivalent leadership experience required
  • Must be able to work independently or within a team environment with little or no supervision, self-motivated and demonstrate initiative to take on new tasks.
  • Ability to travel throughout footprint as needed
• Preferred
  • 10+ years of bank operations or equivalent leadership experience required
  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field
  • Fluent in English and Spanish preferred
  • Proven ability to assimilate, understand and manage problem solving and opportunities recognition in context of bank operations.
  • Expertise in aligning business process to the business goals leading to improvement in bottom-line, cost reduction and optimization and performance excellence.
  • Ability to manage and work with different databases, queries, and analyses
  • In-depth knowledge of credit union regulations preferred
  • Working knowledge of check item processing

Competencies/Skills

• Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Continuous Learning - Actively and continuously gaining insight of strengths and weaknesses to identify the relevant areas that need further development (with regard to skills and knowledge) and acting up on it.
• Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Functional Expertise and Usage - Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources Management)
• Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance.
• Problem Solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• People Development- Having the ability to assess skill strengths and weaknesses of individuals and teams to determine what actions are appropriate to build and/or improve the needed skills.
• Strategic Thinking- Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.
• Excellent analytical and critical thinking skills to assess situations, troubleshoot and make recommendations from both strategic and tactical perspectives.
• Demonstrate excellent leadership and interpersonal communication skills to effectively and tactfully communicate with high-ranking executives.
• Strong advocate of change management and process improvement
• Intermediate skills in using word processing and spreadsheet software

Work Environment:

• Employee spends most of the time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement, Professional Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)