Network Operations Engineer

Network Operations Engineer Position

We invite an adept Network Operations Engineer to join our dynamic network operations team. If you possess a unique blend of technical expertise in networking, systems, and automation/tooling, you could be an ideal fit. We need a professional who thrives in a high-velocity setting and is passionate about diving deep into operational challenges, finding solutions, and swiftly grasping new technologies and domains.

Responsibilities:

• Serve as the principal Subject Matter Expert concerning the operations of our hyper-scale and diverse production networks.
• Establish critical success metrics focused on quality, efficiency, costs, and timing, and modify these as infrastructure and business needs evolve.
• Craft and implement operational process enhancements, transitioning improvements into scalable, automated workflows. This includes writing and critically reviewing code to elevate operational proficiency.
• Lead thorough analysis of intricate technical problems across networks, encompassing both software tooling glitches and hardware/network setbacks.
• Proactively identify potential operational hazards and devise strategies for mitigation.
• Facilitate and refine escalation and emergency protocols, conducting comprehensive postmortems and addressing concerns systematically to prevent recurrences.
• Foster collaborative relationships across departments like Network Engineering, Systems Engineering, Traffic, Logistics, and Program Management. Also, oversee the performance of external vendors.
• Join the global operations team's on-call rotation.
• Travel requirement: Approximately 15%, including both domestic and international trips.

Minimum Qualifications:

• Engineering degree or a related technical discipline (or equivalent experience).
• A minimum of 5 years' experience in network operations with significant large-scale network infrastructure exposure.
• Proficiency in at least one network domain: IP network or CDN/Edge network, inclusive of topology, protocol, hardware, and architectures.
• Proven track record of working within a global team, coordinating with diverse cross-functional groups in a dynamic environment with minimal supervision.
• Skilled in programming with high-level languages like Python, C++, Go, etc., and adaptable to learning new languages, technologies, or APIs.
• Demonstrated experience in setting up and maintaining monitoring, alerting, and repair systems for a production network in a DevOps setting.
• Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or substantial hands-on experience.

Preferred Qualifications:

• BS or MS in Computer Science, Computer Engineering, or a related domain (or equivalent expertise).
• Deep understanding of TCP/IP and IPv6.
• Familiarity with data-driven analysis techniques.
• Experience in offering technical direction to external vendors.

Job Requirements