Senior Specialist (Application Testing/Configuration Specialist) - WMS Integrated Solutions Team

Job Description

The WMS Integrated Solutions Team is seeking an energetic candidate to support our comprehensive testing procedures required for the Electric Operations Work Management Suite of Business Applications. The Senior Specialist will provide application support to business users specifically for OpenGrid Work and Asset, Field Manager, Central Configuration, Asset Manager, Scheduler and the OBIEE Oracle reporting suite along with the associated technologies used to support the Company's WMS Infrastructure. Additionally, the Senior Specialist will collaborate with business users and IT professionals to analyze requirements for system enhancements, perform configuration in the system, and develop and maintain system requirements. The Senior Specialist's role will entail ensuring that essential user functionality and business processes are integrated into the system design by analyzing and implementing recommended enhancements to Business Application configuration and leading functional testing throughout the system lifecycle.

Responsibilities

Core Responsibilities

• Provide application support to business users with the Business Application (Work Manager, OpenGrid Work & Asset, Field Manager, Asset Manager, Scheduler and the OBIEE Oracle reporting suite) and associated technologies used to support the Company's WMS Infrastructure.
• Provide timely and effective customer support by addressing incoming support tickets, resolving issues, and troubleshooting technical problems reported by users.
• Ensure a high level of customer satisfaction through clear communication, efficient problem-solving, and diligent follow-up.
• Collaborate with cross-functional teams to escalate complex issues when necessary and contribute to the continuous improvement of support processes and documentation.
• Work with business users to prepare requirement analysis for implementation of new system enhancements.
• Design, implement and maintain recommendations and enhancements to Business Application configuration or performance based on business requirements.
• Manage and coordinate system defect resolution within the Business Application throughout the development and production lifecycles.
• Manage vendor relationships, technical interfaces and system functionality between the Business Application and associated tests utilized by business organizations.
• Lead and manage Business Application configuration projects and support the configuration management change process.
• Implement and maintain system requirements and work to ensure core product user functionality is included in the system design.
• Coordinate and lead all forms of functional testing for the Business Application and associated integrations through the system lifecycle.
• Develop comprehensive test plans by analyzing Business/Project requirements and specifications, identifying key test scenarios, and designing appropriate test strategies.
• Perform test execution and thoroughly document test results. Identifying and reporting defects or issues found during testing, providing clear and concise steps to replicate them.
• Track and manage reported issues and defects, ensuring they are properly documented, prioritized and resolved.
• Develop functional specifications and functional design documentation as needed.
• Support internal teams as needed.
• Clearly articulate WMS system designs, technical issues and concepts to business users, application support and vendors.
• Develop readiness plans for system functionality change and introduction as well as training material.
• Coordinate technical system support to Electric Operations business users as required.
• Perform other related tasks and assignments as required.

Qualifications

Required Education/Experience

• High School Diploma/GED and 7 years of relevant work experience is required or
• Associate's Degree and 5 years relevant work experience is required or
• Bachelor's Degree and 3 years work experience is required or
• Master's Degree and 2 years of work experience is required

Preferred Education/Experience

• Master's Degree and 2 years of work experience is preferred

Relevant Work Experience

• 3-5 years Experience working in support of Business Applications for business organizations Required
• Strong problem-solving skills, effective time management, and the ability to work independently as well as in Team settings Required
• Ability to understand project scope and downstream system impacts Required
• Demonstrates a high energy level, an ability to prioritize work, and be able to handle multiple assignments while meeting deadlines Required
• Ability to perform supervisory functions in support of or in the absence of the Team Leader Required
• Must have experience working with users to define, specify, and implement requirements and/or reports Required
• Must have experience working on projects Required
• Experience with providing internal or external stakeholders with application support. Required
• Must be able to train and transfer knowledge to peers and subordinates Required
• Excellent oral, written and interpersonal skills to clearly articulate issues and solutions to both technical and non-technical users Required
• Strong proficiency in using Microsoft Office products (e.g. Word, Excel, PowerPoint, Project) Required
• Experience with various computer applications such as Azure Dev Ops, ServiceNow, or similar platforms and computer languages preferred Preferred
• 3-5 years Work experience with electric or gas processes preferred Preferred
• Tableau experience preferred Preferred

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to work overtime and travel within Company service territory if needed during company emergencies.

About Us

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

About the Team

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com