ServiceNow UX Analyst

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Company: Diamondpick

Location: Vienna, VA 22182

Description:

Expert Sysadmin with the following skills:

70% of development experience with integration experience and 30% large scale platform operations. We have 19 environments. Soft skills a serious plus.
They likely have their Syadmin and CAD certs.

Must-have for development role:
Experience working in several large ServiceNow environments to understand good and bad practices
Hands-on development creating custom REST API integrations both real-time and in Flow Designer
Solid understanding of LDAP connections to Active Directory and navigate through OU structure
Scoped app development.

Operations role:
Can handle up to 5-10 requests and incidents daily. Can communicate with submitter if details are unclear.
Understanding of Navy Federal security access processes and restrictions (what you can and cannot do) (ability to understand)
Maintain scheduled data flows into and out of ServiceNow
Can identify and implement opportunities to automate or streamline routine activities
Continually improve on processes before and after upgrades, clones, and plugin installations/updates

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