Sr. Business Analyst
Apply NowCompany: Resource Informatics Group
Location: New York, NY 10025
Description:
Sr. Business Analyst (Hybrid)
Location: Irving Place, New York, NY
Duration: 3+ months
JOB DESCRIPTION
TECHNICAL SKILLS Must Have
UTILITIES OR ENERGY WILL BE GIVEN FIRST PREFERENCE.
Location: Irving Place, New York, NY
Duration: 3+ months
JOB DESCRIPTION
- Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
- Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
- Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
- Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.
TECHNICAL SKILLS Must Have
- Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
- Ability to manage stakeholder relationships.
- Entering bug and story tickets into a software management system
- Excel reporting skills
- MS Office skills
- Professional customer service phone skills for high importance customers (public facing, not internal)
- Ability to execute existing SQL queries
- Automation / Technical Writer
- Experience in Azure Dev Ops
- Knowledge of energy terminology.
UTILITIES OR ENERGY WILL BE GIVEN FIRST PREFERENCE.