IT Business Specialist

Introduction

The Department of Health Services (DHS), Division of Care and Treatment Services (DCTS) is recruiting to fill an Information Technology (IT) Business Specialist position. DCTS is committed to helping all state residents live their best lives through an interconnected web of behavioral health services.

We are searching for people with diverse backgrounds to join our dynamic and team-oriented environment. We promote professional growth and create a healthy work/life balance and inclusive culture. As an employee of the state of Wisconsin, you'll have access to an amazing benefits package , including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top-rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Premium pension plan with at least a 6.95% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings .
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

We offer the option to work remotely up to 3 days per week with a 2 day per week in-office requirement. This position is headquartered at the downtown Madison office at 1 W. Wilson Street.

Position Summary

As the IT Business Specialist, you will provide support to IT systems/applications and management information needs for the Division of Care and Treatment Services. Responsibilities include:

• Maintaining the integrity, accuracy and reliability of the applications and databases that support the division's business operations.
• Writing queries and reports from the division's data systems to answer program and policy questions from management.
• Serving as an IT liaison, as well as first- level desktop support for division computer users.
• Serving as web coordinator and a web author for DCTS.
• Serving as the IT Security Officer for DCTS.
• Maintaining the IT equipment inventory for the division and coordinating the purchasing of new and replacement IT equipment and software.
• Supporting systems and applications including Insight, Indeavor, SharePoint, DHS Connect (Oracle/Cerner system), and other division data systems.

Salary Information

Pay is between $40.00 and $46.00 per hour (approximately between $83,200 and $95,600 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current of former employees is based on the rules that apply to compensation for the applicable transaction. The position is classified as an IS Business Automation Specialist and is in pay schedule/range 07/33.

Job Details

• All applicants who may be appointed will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• To work remotely, employees must have access to both a private workspace and secure high-speed internet.
• Mileage reimbursement to the employee's headquarter location is not provided.
• For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
• DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
• DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience working with external vendors for managing software solutions.
• Experience developing queries and reports from various computer databases.
• Experience providing technical support or training to others, including communicating technical information to a non-technical audience.
• Backend system experience (e.g., managing changes in the system, adding new workflows, fixing issues, performing upgrades, requesting and loading patches, changing system settings, etc.).

Well-qualified applicants will also have one or more of the following:

• Experience providing technical support to users of software systems that support healthcare operations such as scheduling and electronic health records.
• Experience with desktop configuration.
• Experience provisioning user accounts and permissions to systems, data, and other information.

The letter of qualifications is limited to two pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

Applying is easy! Click "Apply for Job" to start the application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once an application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs .
• For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Shannon Kavorik in Human Resources at shannon.kavorik@dhs.wi.gov

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here .

Deadline to Apply

The deadline to apply is February 24 th at 11:59PM. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is not available after 4:30 PM on the deadline date. Late or incomplete applications will not be accepted.