Information Technology Supervisor, Grade N30
Apply NowCompany: Montgomery County, MD
Location: Rockville, MD 20850
Description:
Salary : $99,979.00 - $163,363.00 Annually
Location : 27 Courthouse Sq Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025 - 00024
Department: Department of Technology and Enterprise Business Solutions
Division: TBS 34 CIO Change Management
Opening Date: 02/10/2025
Closing Date: 2/14/2025 11:59 PM Eastern
FLSA: Exempt
About the Position
This Position is ONLY Open to Montgomery County Government Employees:
Current Montgomery County Government employees; Montgomery County employee who was affected by reduction-in-force and currently have RIF priority rights; Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
The expected salary range for this role on hire is $99,979 to $152,258.
WHO WE ARE
The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.
WHO WE ARE LOOKING FOR
The Department of Technology and Business Enterprise Solutions (TEBS) is seeking an experienced Information Technology (IT) Supervisor to plan, coordinate, administer, and supervise the staff, operations, and services of product and business management relating to implementations of Artificial Intelligence and other innovative tools, initiatives, and systems. This position will reside in the TEBS Office of Change Management.
What You'll Be Doing
The TEBS Office of Change Management IT Supervisor will report to OCM Manager and will supervise County employees and contract staff.
Duties include, but are not limited to:
A criminal background check and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
Minimum Qualifications
Experience: Six (6) years of professional experience in the information technology field in such areas as information technology (IT) project management, business analysis, and/or product management.
Education: Graduation from an accredited college or university with a Bachelor's degree in Computer Science or a related field. Specific certifications in one or more information technology area or specialty may be required depending on the duties of the position.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
Are you a current Montgomery County employee?
02
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
How many years of professional experience do you have in the information technology field in such areas as information technology (IT) project management, business analysis, and/or product management?
03
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
What is your highest level of completed education?
04
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
Do you have a degree in Computer Science or related field from an accredited college or university?
05
Please select the response that most accurately reflects your approach to critical thinking and innovation:
06
Please select the response that best describes your experience with strategic, data-driven thinking:
07
Please select the response that best describes your experience in project management:
Required Question
Location : 27 Courthouse Sq Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025 - 00024
Department: Department of Technology and Enterprise Business Solutions
Division: TBS 34 CIO Change Management
Opening Date: 02/10/2025
Closing Date: 2/14/2025 11:59 PM Eastern
FLSA: Exempt
About the Position
This Position is ONLY Open to Montgomery County Government Employees:
The expected salary range for this role on hire is $99,979 to $152,258.
WHO WE ARE
The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.
WHO WE ARE LOOKING FOR
The Department of Technology and Business Enterprise Solutions (TEBS) is seeking an experienced Information Technology (IT) Supervisor to plan, coordinate, administer, and supervise the staff, operations, and services of product and business management relating to implementations of Artificial Intelligence and other innovative tools, initiatives, and systems. This position will reside in the TEBS Office of Change Management.
What You'll Be Doing
The TEBS Office of Change Management IT Supervisor will report to OCM Manager and will supervise County employees and contract staff.
Duties include, but are not limited to:
- Create project plans, set priorities, workstreams and tasks for staff.
- Coach staff towards success in their workstreams.
- Create overall analysis standards, including supervision of business, product and user experience analysts.
- Create functional specification standards, including requirements gathering, process management, "as-is" landscape, and conduct gap analysis to map "to-be" state.
- Engage with organizational stakeholders to gather use cases.
- Engage with organizational stakeholders, vendors and TEBS staff to ensure projects are meeting deadlines and stated outcomes
- Lead structured testing efforts to include user acceptance, functional, and oversight of technical testing in a staged and iterative approach. Gather results to create revised functional specifications.
- Create dashboards and other reporting metrics to visualize productivity, output, and key performance indicators.
- Develop processes, procedures, policies, controls, and standards to help improve operations and services.
- Develop metrics and dashboards for operations management in clear and consumable methods, such as Power Business Intelligence.
- Conduct requirements analysis and consultant studies for IT solutions.
- Produce analysis, white papers, and studies for IT implementations, tools and products, and detailed evaluations of technical deliverables produced in each of the phases.
- Develop and manage resource compliment to support product, business and user experience staff including interviews, recommendations to budget, and tools needed for success.
A criminal background check and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
Minimum Qualifications
Experience: Six (6) years of professional experience in the information technology field in such areas as information technology (IT) project management, business analysis, and/or product management.
Education: Graduation from an accredited college or university with a Bachelor's degree in Computer Science or a related field. Specific certifications in one or more information technology area or specialty may be required depending on the duties of the position.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:
- Critical Thinking and Innovation
- Strategic, data-driving Thinking
- Project Management
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
Are you a current Montgomery County employee?
- Yes
- No
02
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
How many years of professional experience do you have in the information technology field in such areas as information technology (IT) project management, business analysis, and/or product management?
- Less than 1 year of Experience
- 1 Year Experience
- 2 Year's Experience
- 3 Year's Experience
- 4 Year's Experience
- 5 Year's Experience
- 6 Year's Experience
- 7 Year's Experience
- 8 Year's Experience
- 9+ Year's Experience
03
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
What is your highest level of completed education?
- N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
04
MQ Question INFORMATION TECHNOLOGY SUPERVISOR (000558)
Do you have a degree in Computer Science or related field from an accredited college or university?
- Yes
- No
05
Please select the response that most accurately reflects your approach to critical thinking and innovation:
- I do not have experience in this area.
- I recognize creativity in my work unit and consider innovative ideas generated by others.
- I use creative ideas to develop solutions and work with co-workers to implement the solution.
- I re-evaluate current procedures and solicit feedback from team members in the creation of initiatives and services.
- I develop, introduce, and gain support for new methods, processes and approaches that have enterprise-wide impacts.
- I identify, introduce, and gain support for developing creative solutions using technology resources to solve problems, improve efficiency, and enhance service-delivery for the benefit of internal and external customers.
06
Please select the response that best describes your experience with strategic, data-driven thinking:
- I do not have experience in this area.
- I consider data insights but rely on intuition for decision-making. I like to solve the problem at hand and leave larger more complex problems for my manager to resolve.
- I actively seek data to inform decisions and to explore why things happen. I can create basic visuals to share data insights effectively. I like to inquire about and understand overarching business processes and problems.
- I proactively analyse various data sets to identify potential opportunities and risks. I can connect data from multiple sources to ensure decisions are comprehensively informed.
- I actively promote a data-driven mindset and am skilled at developing innovative approaches to leverage data for strategic decision-making. I can effectively represent and communicate complex data insights to diverse audiences to influence critical business decisions.
07
Please select the response that best describes your experience in project management:
- I do not have experience in this area.
- I have assisted project managers and have a basic understanding of project management concepts and methodologies.
- I have some experience managing small to medium size projects with a single department. I am familiar with various methodologies including Agile, Scrum, and Waterfall.
- I have significant experience managing complex projects that involve cross-functional teams and multiple stakeholders. I am proficient in project management frameworks, strategic planning, resource allocation, conflict resolution and mentoring junior staff.
Required Question