Product Manager

In the role of Product Manager at Sollis Health, you will act as the voice of the customer, ensuring that our in-house technology solutions seamlessly support both members/patients and providers. You will drive the end-to-end product development process, from defining the product vision to delivering innovative, high-touch concierge medical experiences.

As a self-starter, you will own the product roadmap, translating strategic goals into actionable deliverables. You will manage the product backlog, prioritize enhancements, and coordinate execution-guiding initiatives from initial MVPs to full-scale implementations. Your work will directly impact the efficiency of clinical teams, the quality of member interactions, and the overall digital experience that defines Sollis Health's concierge care model.

The role is open to remote work in the following states only Alabama, California, Colorado, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia and Wisconsin.

Responsibilities:

• Define and execute the product roadmap in alignment with Sollis Health's mission to provide seamless, immediate access to world-class medical care.
• Identify opportunities to enhance the member experience through innovative technology solutions.
• Work closely with clinical, membership, and operational teams to gather insights and translate them into actionable product features.
• Collaborate with engineering to ensure the delivery of high-quality products that meet user needs.
• Be able to put together a high-level mock-up for the requests made by the stakeholders
• Advocate for a patient-first approach in all product developments, ensuring that digital solutions are intuitive and enhance the overall member experience.
• Conduct user research and gather feedback to continuously improve product offerings.
• Manage the product development lifecycle from ideation to launch, ensuring timely delivery and alignment with business objectives.
• Prioritize product features and enhancements based on user needs, business goals, and technical feasibility.
• Utilize analytics and key performance indicators to inform product decisions and measure success.
• Monitor industry trends and competitor offerings to ensure Sollis Health remains at the forefront of medical concierge services.
• Clearly communicate product plans, progress, and outcomes to stakeholders at all levels of the organization.
• Gather and incorporate feedback from members, providers, and internal teams to refine product offerings.
• Ensure that all products meet the high standards of quality and excellence associated with Sollis Health.
• Oversee testing and validation processes to deliver reliable and effective solutions.
• Performs related tasks as requested

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Bachelor's degree required
• Lead a product development team consisting of Software Engineers to solve customer problems specific to a part of our overall product strategy
• 3-5 year's experience in product ownership and/or product management in a required role is desired.
• Consistently manage and prioritize the product backlog for your development team
• Experience with third-party integrations preferred,
• Healthcare Industry experience is required, Athena EMR a plus.
• Start-up experience is strongly preferred
• Scrum Agile Experience/ Advocacy: Experience with Agile development is required; Agile or lean product certification a plus.
• Experience using JIRA is required.
• Engineering or technical education and experiential background is preferred.

Skills:

To be successful in this role, candidates will demonstrate the following:

• Be comfortable with a very fast paced, dynamic environment
• Must be detail oriented with ability to effectively communicate with all levels of management
• Able to prioritize and communicate impacts to the business with confidence
• Strong time management & organizational skills
• Experience in a growth stage company and the ability to be flexible and innovative as we grow and scale is critical

Compensation

Range: $100,000-$130,000 per year

This is the range of pay for New York & California candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside these locations. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues-big or small-with expert concierge care anytime, anywhere.