Principal Product Manager

About Fishbowl

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

The Opportunity

As Principal Product Manager, you will own the strategy, development, and success of Fishbowl's on-premise software offerings and payment platforms, ensuring alignment with broader business goals. Your expertise will bridge legacy software solutions with modern customer needs, focusing on seamless integration of payment processing technologies.

You will collaborate with engineering, sales, marketing, and customer success teams to drive innovation and deliver high-quality solutions to market. Your role demands strategic vision, hands-on execution, and a passion for solving complex challenges at the intersection of on-premise and cloud-based platforms.

Responsibilities

Strategic Product Leadership

• Develop and implement a product roadmap that balances innovation, customer needs, and technical feasibility.
• Lead the strategy for on-premise software and payment platforms, ensuring alignment with the company's overarching goals.
• Identify market trends, customer pain points, and competitive opportunities to shape product direction.

Customer-Centric Execution

• Act as the voice of the customer, leveraging direct engagement and data analysis to inform product decisions.
• Partner with customer success and sales teams to gather insights and deliver solutions that exceed expectations.
• Ensure product features are intuitive, scalable, and aligned with key personas across industries.

Cross-Functional Collaboration

• Work closely with engineering teams to prioritize and deliver impactful features using agile methodologies.
• Collaborate with finance and product marketing to refine pricing strategies for on-premise and payment platform products.
• Partner with marketing and sales to execute go-to-market strategies and launch plans.

Performance Management

• Define and track key performance indicators (KPIs) for product success, including customer retention, churn, and LTV.
• Measure and optimize the integration of payment platforms into existing software solutions.
• Regularly review and refine product metrics to support strategic decision-making.

Qualifications

Experience

• 8+ years of product management experience with a strong focus on on-premise software and payment platforms.
• Proven success in leading cross-functional teams to deliver complex software solutions.
• Hands-on experience in SaaS/cloud and desktop-installed software environments.
• Background in inventory, warehousing, or manufacturing software is highly preferred.

Skills

• Proven ability to conduct scrappy user research, analyze customer feedback, and translate insights into actionable product requirements.
• Strong strategic thinking and practitioner of design thinking, with a demonstrated ability to translate insights into actionable roadmaps.
• Deep technical fluency, enabling effective collaboration with engineering teams on technical debt and feasibility considerations.
• Exceptional communication and storytelling skills, inspiring internal teams and external stakeholders alike.
• Expertise in payment processing technologies and their integration into software ecosystems.

Education

• Bachelor's degree in Business, Computer Science, Engineering, or a related field. MBA or equivalent advanced degree preferred.

Benefits

• Flex PTO policy with no accrual needed, giving employees the flexibility, they need.
• Multiple healthcare options, including HSA plans with matching company contributions.
• Paid parental leave.
• 401K matching.
• On-site gym, company-paid lunches, and fully stocked snack bins and refrigerators.
• Generous anniversary gifts for employees to celebrate milestones.

E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.

EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.