Manager of IT Change Control

Job Title: Manager of IT Change Control
Location: Fairfield, CA
Job Type: Full-time, ASAP Start
Salary Range: $136,296.78-$177,185.82/year

Description:
The Manager of IT Change Control plays a critical role in managing and improving the IT change management processes. This role ensures that changes to IT systems, infrastructure, and applications are implemented in a controlled, compliant, and efficient manner to minimize risks and service disruptions to business operations. The Manager of IT Change Control collaborates closely with multiple departments, including IT, security, clinical operations, and external vendors, to ensure changes align with business priorities, regulatory requirements, and industry standards. This role is pivotal in supporting continuous improvement efforts in IT processes and ensuring changes to critical systems support the delivery of health services to members.

What You Will Do:

• Oversees the end-to-end IT change management process, ensuring changes to systems, infrastructure, and applications are controlled, reviewed, and approved in alignment with organizational policies.
• Leads and facilitates Change Advisory Board (CAB) meetings, ensuring effective
  communication and collaboration between stakeholders.
• Manages change requests, risk assessments, and impact analysis, ensuring that all
  changes are implemented with minimal disruption to IT services and aligned with business needs.
• Tracks the progress of changes, ensuring they are implemented as planned, and
  monitoring post-implementation results. This includes analyzing metrics to assess the
  effectiveness of the change management process.
• Ensures that all changes comply with healthcare regulations, including HIPAA, HITECH,
  and other applicable legal and regulatory requirements.
• Works with the IT Security and Compliance teams to ensure that changes adhere to
  security protocols and risk management strategies.
• Acts as a liaison between various IT teams, departments, and stakeholders to ensure clear communication regarding upcoming changes, schedules, and impacts.
• Continuously assesses and manages risks associated with IT changes, developing
  contingency plans or changes that may lead to unexpected issues or failures. This
  includes coordinating rollbacks and recovery strategies as needed.
• Implements and refines change management processes, adopting ITIL (Information
  Technology Infrastructure Library) and other best practices to improve the efficiency and
  effectiveness of the change management lifecycle.
• Identifies and leads initiatives to automate and streamline change management workflows, improving response times and reducing errors.
• Promotes a culture of continuous improvement, identifying opportunities to enhance the
  change control process and overall IT operations.
• Serves as the primary point of contact for change-related communications within the IT
  department and across business units.
• Ensure that changes are communicated clearly to all relevant stakeholders, including IT
  teams, business users, and external vendors.
• Maintains clear and accurate documentation of all changes, approvals, and postimplementation reviews to support transparency and accountability.
• Develop and maintain metrics and reporting systems to track the effectiveness of the
  change management process, including change success rates, incident trends, and areas for improvement.
• Provides regular reports and dashboards to IT leadership and key stakeholders,
  highlighting critical changes, risks, and performance metrics.
• May supervise and provide guidance to staff as assigned.
• Other duties as assigned.

You Will Be Successful If:

• Excellent communication skills with the ability to engage and
  collaborate with stakeholders across various departments, including
  clinical operations, IT, security, and vendors.
• Demonstrated leadership and project management skills with the ability to drive initiatives and manage multiple priorities.
• Effective written and oral communication skills.
• Detail-oriented with strong organizational skills.
• Ability to work on multiple projects and assignments simultaneously and meet
  deadlines.
• Experience working in a health plan or managed care organization.
• Knowledge of healthcare interoperability standards and technologies, such as HL7, FHIR, or EDI.
• Familiarity with DevOps practices, cloud migrations, and agile methodologies.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Provide the highest possible level of service to clients.
• Promote teamwork and cooperative effort among employees.
• Maintain safe practices.
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

What You Will Bring:

• Bachelor's degree in Business Administration, Computer Science, or relevant field.
• 4+ years in IT change management and IT operations or equivalent combination of education and experience.
• 5+ years of experience in IT change management and IT operations.
• 3+ years of experience in a lead or management role may be required.
• ITIL certification (v3 or v4) or other relevant certifications (e.g., PMP, Agile) or equivalent experience in IT Service/Technology Management.
• Strong understanding of regulatory requirements in healthcare, including HIPAA, HITECH, and other applicable laws highly preferred.
• Experience in managing change control processes in a healthcare or health plan environment is highly preferred.
• Strong knowledge of IT infrastructure, application development, cloud computing (e.g., AWS, Azure), and security best practices.
• Experience with ITSM platforms such as ServiceNow, ManageEngine ServiceDesk, or Jira for managing change requests and workflows

About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do - provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.

That's Impresiv!