IT Operations Manager, Information Technology
Apply NowCompany: College of Physicians and Surgeons of British Columbia
Location: Vancouver, BC V5K 5J9
Description:
IT Operations Manager, Information Technology
Full-time, permanent
Position summary
The IT operations manager reports to the director, information technology and will plan, organize and direct a team of dedicated employees and contractors. The IT operations manager manages an infrastructure team and help desk team in order to ensure the stable operation of the College of Physicians and Surgeons of BC's (CPSBC) IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, storage infrastructure, information security, cybersecurity, application management, data communications, telecommunications systems and help desk functions. The IT operations manager also schedules and directs activities to resolve hardware and software problems in a timely and accurate fashion.
The ideal candidate thrives in a fast-paced environment and enjoys managing multiple competing priorities and assignments, as well as having a solid understanding of general project management and accounting principles in order to support budgeting, planning and management of projects and expenses in their functional areas.
Duties and responsibilities
Duties include but are not limited to the following:
Skills and qualifications
Required skills and qualifications include:
The compensation range for this position is $106,679 to $133,349 per year.
The College of Physicians and Surgeons of British Columbia has been recognized as one of BC's top employers since 2011 and one of Canada's top 100 employers since 2014. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
The College values the strength diversity brings to our workplace, so if you're excited about a career at the College but your past experience doesn't align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hnqminm speaking peoples-the xmkym (Musqueam) and sellwitulh (Tsleil-Waututh) Nations, and the Swxw7mesh-ulh Snchim speaking peoples-the Swxw7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.
Full-time, permanent
Position summary
The IT operations manager reports to the director, information technology and will plan, organize and direct a team of dedicated employees and contractors. The IT operations manager manages an infrastructure team and help desk team in order to ensure the stable operation of the College of Physicians and Surgeons of BC's (CPSBC) IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, storage infrastructure, information security, cybersecurity, application management, data communications, telecommunications systems and help desk functions. The IT operations manager also schedules and directs activities to resolve hardware and software problems in a timely and accurate fashion.
The ideal candidate thrives in a fast-paced environment and enjoys managing multiple competing priorities and assignments, as well as having a solid understanding of general project management and accounting principles in order to support budgeting, planning and management of projects and expenses in their functional areas.
Duties and responsibilities
Duties include but are not limited to the following:
- lead, develop and grow a talented team, providing direction, support and ongoing feedback
- lead infrastructure and tech support staff
- create and define support policy and procedures
- manage and set priorities for the design, maintenance, development, evaluation, and protection of all infrastructure systems, including LANs, WANs, cloud, on-prem, Internet, intranet, and wireless implementations
- participate in planning and resource allocation meetings to set the short, medium and long-term roadmaps for IT DevOps
- develop solid business cases for presentation to executive level management
- prepare and maintain departmental budgets
- manage project and operational costs; conduct short- and long-term financial forecasts for expanded functionality/user base
- manage and set priorities for the design, maintenance, protection, and evaluation of all server systems, including VMware, Microsoft AD, Microsoft Azure, Exchange, SQL, and HP SANs
- manage and set priorities for the Help Desk team through ownership of the Manage Engine ticketing system and additional deployment tools
- continuously improve Help Desk processes and procedures, and make recommendations for other processes, using evidence-based information
- conduct feasibility studies for various upgrade projects, improvements, and other conversions
- collaborate with other teams to define priorities for projects related to software system upgrades and deployments, and for operationalization of new or upgraded systems
- define hardware and infrastructure standards in conjunction with owners and interested parties
- test network, server and overall system performance and provide statistics and reports; develop strategies for maintaining network, server, and system performance
- work with respective team members to develop and test BCP and DR plans
Skills and qualifications
Required skills and qualifications include:
- minimum five years of direct management and/or supervisory experience with IT infrastructure and maintenance teams
- strong and thorough knowledge of Microsoft technologies both in Azure and on-premise
- functional knowledge of LAN/WAN protocols such as TCP/IP, DNS, DHCP, SMTP & SNMP
- strong understanding of high availability and disaster recovery principles, technologies and procedures
- accomplishes tasks with a high attention to detail and pursuit of, regardless of the volume of duties encountered
- engages in regular, structured discussions with employees to encourage and improve individual employee performance and attain organizational objectives
- makes concrete, well-informed and thought-out decisions that support the overall organization, and can make quick, effective decisions even when data and details are limited
- accurately estimates duration and level of difficulty of tasks and projects; sets out goals, objectives and work plans to complete tasks and projects and determine where work needs to be delegated
- analyzes and interprets the strategic direction of the organization, with a clear and firm understanding of the vision, mission, values, and objectives of the workplace, and uses that information to develop responsibilities, tasks, goals, and initiatives that align with long-term plans and growth
The compensation range for this position is $106,679 to $133,349 per year.
The College of Physicians and Surgeons of British Columbia has been recognized as one of BC's top employers since 2011 and one of Canada's top 100 employers since 2014. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
The College values the strength diversity brings to our workplace, so if you're excited about a career at the College but your past experience doesn't align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hnqminm speaking peoples-the xmkym (Musqueam) and sellwitulh (Tsleil-Waututh) Nations, and the Swxw7mesh-ulh Snchim speaking peoples-the Swxw7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.