Unibasic/Unidata Support Lead

Technical/Functional Skills -MUST HAVE SKILLS

Required Skills & Experience:

• Strong expertise in Unibasic programming and Unidata (Rocket U2) MultiValue databases.
• Experience with Pick MultiValue environments, including file structures, subroutines, and dictionaries.
• Proven ability to lead a technical support team and manage support escalations.
• Strong troubleshooting and debugging skills, with experience in performance tuning and system monitoring.
• Knowledge of Unix/Linux environments, including scripting for automation and job scheduling.
• Familiarity with web service integrations (REST/SOAP) within Unidata.
• Understanding of ITIL processes for incident, problem, and change management.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience working in ERP systems that use Unidata/Unibasic.
• Exposure to modern scripting languages (Python, JavaScript, shell scripting).
• Knowledge of cloud-based MultiValue database environments.
• Experience in database migrations, upgrades, and performance tuning.

Roles & Responsibilities

Job Summary:

• We are looking for an experienced Unibasic/Unidata Support Lead to oversee the maintenance, troubleshooting, and support of applications built on Unibasic and Unidata (Rocket U2). The ideal candidate will lead a support team, ensure system stability, and work closely with development teams and business stakeholders to resolve issues efficiently. This role requires strong problem-solving skills, leadership capabilities, and deep technical expertise in Unidata and MultiValue database environments.

Key Responsibilities:

• Lead and manage the Unibasic/Unidata application support team, ensuring timely resolution of issues.
• Provide Level 2 and Level 3 support for Unidata-based applications, troubleshooting performance and system issues.
• Monitor system health, identify recurring issues, and implement proactive solutions to enhance stability.
• Work closely with developers, business analysts, and end-users to analyze and resolve technical problems.
• Oversee incident management, root cause analysis, and preventive maintenance for Unibasic/Unidata applications.
• Develop and maintain support documentation, knowledge base articles, and technical guides.
• Lead system upgrades, patches, and enhancements to improve application performance and security.
• Ensure compliance with IT policies, security standards, and best practices.
• Train and mentor junior support team members to enhance their technical skills and troubleshooting capabilities.
• Collaborate with vendors and third-party service providers for application support and issue resolution.

Salary Range-$120,000-$130,000 a year

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