IT Training Coordinator

Salary: $72,716.80 - $94,525.60 Annually
Location : Denton, TX
Job Type: Full-Time
Job Number: 25-00030
Department: Technology Services
Division: Tech Svcs - Administration
Opening Date: 02/11/2025
Closing Date: 2/25/2025 11:59 PM Central
FLSA: Exempt

Summary

Responsible for the design, development, delivery, and documentation maintenance of a technology training curriculum. Coordinate with internal stakeholders to produce a large-scale training program that provides employees with opportunities to develop IT skills that enhance productivity, efficiency and effectiveness.
Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Design and facilitate comprehensive IT training programs for all City employees; support staff by providing the proper training to utilize the latest technology resources.
• Oversee the technology training program and training budget; provide recommendations for future programing needs.
• Increase IT software and programs return on investment through employee knowledge and skill development and optimized system functionality.
• Research, create, and maintain training materials; provide annual training plans including training learning objectives and goals.
• Evaluate and recommend technologies that track training activities; implement selected technology and oversee system maintenance.
• Research, evaluate, and partner with external training services to provide instruction in areas requiring unique skills and knowledge and/ or is more efficiently delivered.
• Monitor IT professional development; provide completed training data and recommendations to appropriate staff leadership to enhance staff development.
• Determine, develop, implement, and monitor a new employee orientation program including customized training for new and/or returning employees.
• Coordinate training programs to specific needs of departments and positions; collaborate with department leaders to assess instructional effectiveness and track impact of training on employee skills and key performance indicators (KPIs).
• Gather feedback on facilitated training(s); evaluate, identify, recommend, and implement program improvement opportunities.
• Analyze and determine employee skills gaps through skills assessments and monitoring of program usage; use assessment to implement appropriate training methods to bridge skill gaps and increase learning retention.

SUPERVISORY/BUDGET RESPONSIBILITIES

• None.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor's Degree from an accredited college or university in Education, Training, Organizational Development, or related field; and,
• Two (2) years' experience in education, training, or related field,

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES
An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:

• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
• Knowledge of learning management systems.
• Knowledge of Microsoft Windows and Microsoft 365.
• Knowledge of adult-learning training methods and practices.
• Skill in e-learning platforms.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill at the advanced level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature.
• Ability to develop, develop, and deliver effective training programs.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law)
• Must pass a drug test, driver's license check, criminal history background check and social security number verification.
• Must attend and successfully complete the City's Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business).
• Must meet civilian hiring standards of the Denton Police Department.

Environmental Factors and Conditions/Physical Requirements

SAFETY

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting and carrying (less than 15 pounds).
• Environment: Works in an office and training room setting; occasionally requires irregular and/or prolonged hours.
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work after normal business hours, as needed.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

EEO STATEMENT
The City of Denton is an equal opportunity employer. It is the City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.

E-Verify:
The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
The City of Denton maintains competitive benefit options. Details are available here.
01

Do you believe you meet the minimum qualifications as outlined in the job description?

• Yes
• No

02

Which best describes your highest completed level of education?

• High School Diploma or GED
• Associate Degree or Technical Certification
• Bachelor's Degree
• Master's Degree or higher
• None of the above

03

How many years of paid, professional-level experience do you have in this field?

• Less than 6 months
• 6 months to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years or more

Required Question