Sales Engineer
Apply NowCompany: Xurrent
Location: Austin, TX 78745
Description:
Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.
If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at Xurrent and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.
Mission
The Sales Engineer (SE) will work as a customer and partner-facing technology generalist, playing a key role in showcasing and explaining our product. The SE will take a consultative approach to advise companies searching for ITSM, ESM, and ITOM solutions and help them understand how the Xurrent platform brings value to their business. This is a hybrid role that requires three days in our office located in East Austin, TX.
Key Characteristics
As an SE, you will share the responsibility for sales targets. You will be knowledgeable in using the Xurrent solution in both the ITSM and the ITOM space. You will apply your technical understanding of Xurrent to enable the sales team, partners, and customers. Your role will primarily involve bringing prospects from discovery, to demo, to technical sign-off, to close.
You are skilled in communicating and presenting, are results driven and take a solution-first approach when faced with adversity and objection. You will deliver technical training and support the enablement of the sales team and Xurrent partners. The SE reports directly to the Sales Engineers Lead.
Responsibilities
Customer Engagement:
Pre-sales:
Technical Expertise:
Partner enablement and support:
Requirements/Skills:
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at Xurrent and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.
Mission
The Sales Engineer (SE) will work as a customer and partner-facing technology generalist, playing a key role in showcasing and explaining our product. The SE will take a consultative approach to advise companies searching for ITSM, ESM, and ITOM solutions and help them understand how the Xurrent platform brings value to their business. This is a hybrid role that requires three days in our office located in East Austin, TX.
Key Characteristics
As an SE, you will share the responsibility for sales targets. You will be knowledgeable in using the Xurrent solution in both the ITSM and the ITOM space. You will apply your technical understanding of Xurrent to enable the sales team, partners, and customers. Your role will primarily involve bringing prospects from discovery, to demo, to technical sign-off, to close.
You are skilled in communicating and presenting, are results driven and take a solution-first approach when faced with adversity and objection. You will deliver technical training and support the enablement of the sales team and Xurrent partners. The SE reports directly to the Sales Engineers Lead.
Responsibilities
Customer Engagement:
- Participate in discovery & demo calls with prospects to understand pain points, and translate customer's challenges into solutions that can be solved by Xurrent
- Strong understanding of Xurrent's competitive solutions and market; effectively able to address and dispel customer objections
- Build strong relationships with prospective customers and partners
- Conduct customer training sessions and workshops where required
Pre-sales:
- Conducts software demonstrations to meet prospective customers' needs
- Lead and respond to technical queries and RFI/RFP's
- Provide support to the Sales teams to meet individual and team revenue targets
- Work closely with internal products, services and sales teams to create and maintain high quality pre-sales material and ensure correct use of collateral
- Define and lead the "proof of value" process, scoping of requirements and testing to prove Xurrent's value proposition
Technical Expertise:
- Demonstrates deep understanding and expertise of all Xurrent solutions
- Identify opportunities to develop innovative solutions in direct collaboration with Sales, Product, Development, and Customer Success teams
- Architect and implement complex solutions, whilst simplifying technical language
- Stay updated on industry trends, best practices and frameworks
Partner enablement and support:
- Support the enablement of (new) partners' sales and pre-sales teams
- Answer any pre-sales and implementation questions the partner may have
- Signal any issues around the quality of service provided by the partner
Requirements/Skills:
- Proficiency in ITSM and ITOM
- Strong knowledge of SaaS architecture and deployment
- Excellent verbal & written communication skills. Skilled presenter (story teller)
- Ability to explain technical concepts to non-technical audiences
- Analytical mindset with a problem-solving orientation
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.