Sr. Director Product Planning (TotalSource)

ADP is hiring a Sr. Director, Product Planning (TotalSource) within our HRO organization.

• Are you an experienced Sr. Leader that can strategically plan and lead initiatives?
• Do you have a passion for running and growing a business within a reputable company with a strong brand and capital?
• Can you develop new and innovative ways to increase revenue and long-term retention opportunities?

In this role as Sr. Director, Product Planning, you will lead a team and will have responsibility for the PEO offerings including pricing, distribution, value proposition and knowledge as well as the introduction of ancillary products. The Sr. Director Product Planning is responsible for all aspects of field and client enablement products for all the PEO offerings.

This will also include building and delivering our prioritized TotalSource business needs to Global Product & Technology and Shared Services for both Work Force Now and Service Tool offerings. Additionally, the team will be responsible for building the infrastructure for measurement, adoption, and utilization of the products within our client base for retention and loyalty purposes. Execute and deliver on initiatives on behalf of the business. Additionally, the role will identify and deliver transformation and automation opportunities for the business.

This Sr. Director needs to be a strong leader with experience managing a diverse portfolio of responsibilities and a product owner with a strong understanding of technology.

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

Provide direct support and leadership to:

• Be The Voice of TotalSource for Product decisions
• Help to guide and prioritize Product Enhancements/needs
• Connect with associates and leaders throughout the organization
• Obtain and provide Sales & Market insights while also capturing Competitive Intelligence
• Be the SME and increase product knowledge and effectiveness throughout the business
• Provide support and readiness for new products and features
• Maintain product adoption/utilization dashboards
• Support and/or drive product enabled strategic initiatives
• Seek out and propose new strategic product/offering initiatives

TO SUCCEED IN THIS ROLE: Requirements

• This is a hybrid role (3 days in the office and 2 days at home). Desired office locations are Alpharetta, GA, Miami, FL, Norfolk, VA or Roseland, NJ locations
• 12+ years of client service or Implementation experience
• 8+ years Product Management & Team Leadership experience
• Strong knowledge of Workforce Now and / or Salesforce Service tool offerings
• Able to work with the business and take in information from various "listening posts" to hear the voice of Alex (clients) and build into a clear prioritized list of product requirements
• Ability to work across and with diverse stakeholders, working in partnership with Sales, GPT, Shared Services and other BUs to define the product priorities, define the requirements, and managing the projects to ensure the deliverables are implemented in a timely manner with high quality
• Must also ensure that the business is ready for the deliverables by working with the various functional areas and all are prepared to support the enhancements
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to influence at all levels within a large matrixed organization
• A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

• Experience interacting with and presenting to Senior Leadership
• Ability to clearly communicate strategy across a variety of audiences
• Ability to anticipate and adapt to changing conditions and opportunities
• Intellectually Curious
• Disruptor who questions status quo
• Coach and Mentor
• Highly analytical with the ability to tell the story based on the data and analytics
• Must have a strong understanding of product P&L and business financials
• Product management experience a plus

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!