Data Analyst Level 3 104-011

Data Analyst:

Job Description Summary:

We are seeking a highly analytical and detail-oriented Data Analyst to join our team. In this role, you will be responsible for identifying, defining, collecting, and reporting on key performance metrics to drive data-based decision making and continuous improvement across the organization. You will also be involved in process analysis andimprovement initiatives to enhance operational efficiency and quality:

• Contributes to the completion of major programs and may function in a project leadership role.
• Develops data-driven solutions to complex business challenges.
• Utilizes advanced tools and computational skills to interpret, connect, predict and make discoveries in complex data and deliver recommendations for business and analytic decisions.
• Uses predictive modeling to increase and optimize customer experiences, efficiencies, process improvements, and other business outcomes.
• Works with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Performs additional duties as assigned.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)
• Designs, research, and develops highly advanced processes, which may result in new product/business opportunities for the company.

This position has alternate locations in the National Capital Region.

Level 3:

• Develops, analyzes and models operational, economic, management, accounting and other organizational data to quantify the competitive performance of business segments, evaluate potential operational changes, and design new approaches and methodologies.
• Applies and integrates statistical, mathematical, predictive modeling and business analysis skills to manage and manipulate complex, high-volume data from a variety of sources.
• Contributes to completion of specific programs and projects.
• Analyzes organizational data and conducts advanced statistical analysis.
• Applies mathematical calculations to recommend solutions to technical problems of high complexity.
• Models and evaluates the potential impact of data changes.
• Performs additional duties as assigned.
• Develops innovative strategies and quantifies the competitive performance of the organization's operations and/or markets.
• May coach and review the work of less-experienced professionals.

Responsibilities:

• Identify, define, and establish key performance metrics and indicators relevant to the organization's goals and objectives.
• Develop data collection methodologies and systems to gather accurate and reliable metrics.
• Collect and analyze data from various sources, ensuring data integrity and accuracy.
• Prepare comprehensive reports, dashboards, and presentations to effectively communicate metric findings to stakeholders and management.
• Collaborate with cross-functional teams to understand data requirements and align metrics with business objectives.
• Conduct process analysis to identify inefficiencies, bottlenecks, and areas for improvement. Recommend and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
• Collaborate with teams to ensure the successful implementation of process changes and monitor their effectiveness.
• Continuously monitor and evaluate service delivery processes to identify opportunities for improvement and optimize customer experience.
• Contribute to the development and implementation of quality assurance and quality control measures to ensure adherence to established standards.
• Conduct quality inspections, identify defects or deviations, and recommend corrective actions to maintain high-quality standards.
• Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance.

Qualifications:

• Proven experience in metrics analysis, reporting, process improvement, and quality assurance.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Proficient in data visualization techniques and tools to effectively present findings.
• Solid understanding of process analysis methodologies and continuous improvement concepts.
• Knowledge of quality assurance principles, methodologies, and best practices.
• Excellent communication and presentation skills to convey complex information to both technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to think critically and propose innovative solutions.
• Detail-oriented with a strong focus on data accuracy and attention to detail.
• Proficient in using data analysis software, spreadsheet applications, and business intelligence tools.
• Ability to work independently as well as collaboratively in a team environment.

Education and Experience:

• HSD/GED+10yrs
• Associates+8yrs
• Bachelors+6yrs
• Masters+4yrs
• PhD+2yrs
• NOTE: Relevant professional certifications will be considered equivalent to six (6) months of relevant experience.

Training and Certifications:

• IAT II Required to start on program.
• CSSP Analyst - Required to start on program.
• GMON Required within 180 days of start date.

Security Clearance:

• DoD Approved Clearance and Poly