Emergency Medical Services Program Specialist

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-18341-39430
Department: Department of Health
Division: HL Bur of Emgcy Med Srvs
Opening Date: 02/11/2025
Closing Date: 2/24/2025 11:59 PM Eastern
Job Code: 39430
Position Number: 00115913
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST08
Bureau / Division Code: 00077401
Bureau / Division: Bureau of Emergency Medical Services
Worksite Address: 1310 Elmerton Avenue
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Jenni Hoffman
Contact Email: jennihoffm@pa.gov

THE POSITION

Do you want an exciting career with the Commonwealth using your knowledge of Emergency Medical Services (EMS)? Are you passionate about the safety of Pennsylvanians? The Pennsylvania Department of Health (DOH) is seeking an Emergency Medical Services Program Specialist. If you want to help ensure the regulatory compliance of our state-wide EMS system and use your investigative skills, we want to talk to you! Apply today to start making a lasting impact!
DESCRIPTION OF WORK
As an Emergency Medical Services Program Specialist, you will process complaints and investigations while supporting legal processes. You will review and analyze reports and applications, make recommendations about rulings and decisions, prepare summaries of routine cases, and advise on general policies and practices. You will use familiarity with the Pennsylvania EMS Act, laws, and regulations to facilitate investigations, review applications for compliance, draft stipulation and settlement agreements, and track incoming allegations. In addition, you will develop policies and procedures that ensure emergency medical services programs are in compliance with federal, state, and local regulations. This role requires effective communication skills and an awareness of vulnerable populations to advocate for resources and methods that help those populations achieve health equity.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time. You will be required to work in the office a few days per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Five years of professional experience planning, developing, evaluating or operating an emergency medical service program or providing EMS certified training or administering a college EMS training program; or
• Two years of professional experience planning, developing, evaluating or operating an emergency medical services program, or providing EMS certified training or administering a college EMS training program; and a bachelors degree in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field; or
• Three years of professional experience planning, developing, evaluating or operating an emergency medical services programs, or providing EMS certified training or administering a college EMS training program; and an associate degree in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field; or
• Four years of professional experience planning, developing, evaluating or operating an emergency medical services program or providing EMS certified training or administering a college EMS training program; and 30 credits in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

How many years of full-time professional experience do you possess planning, developing, evaluating or operating an emergency medical services program?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time professional experience do you possess providing EMS certified training?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

How many years of full-time professional experience do you possess administering a college EMS training program?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

What level of conferred degree do you possess in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• A master's degree or higher
• A bachelor's degree
• An associate's degree
• None of the above

08

Have you completed 30 graduate credits or more towards a graduate degree in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

09

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

10

WORK BEHAVIOR 1 - DEVELOP POLICIES AND MONITOR PROGRAM COMPLIANCE
Develop procedures and policies based on interpretations of newly promulgated state and federal laws to ensure compliance of EMS systems, including categorization of facilities, patient transfer, drug control, etc. Analyze data and information to determine whether emergency medical services programs are in compliance with standards and regulations in accordance with federal, state and local laws and titles, e.g. Title 35. Conduct studies, surveys and deficiency reviews of various types of emergency medical services; analyze the survey data; and compile, maintain and analyze statistics of patient care records provided by licensed ambulance services to ensure clinical and regulatory compliance. Monitor implementation of EMS programs through on-site evaluation and telephone discussions, and provide technical assistance to regional personnel concerning implementation of EMS programs to ensure compliance.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have professional experience related to this work behavior by developing policies and procedures; analyzing data to ensure compliance with federal, state, and local laws; compiling data and analyzing services of emergency medical services programs; conducting studies, surveys and deficiency reviews; and monitoring emergency medical services programs. I often provide guidance to others in conducting the above functions.
• B. I have professional experience related to this work behavior by assisting in developing policies and procedures and analyzing data and emergency medical services to ensure compliance with federal, state and local laws. I often seek guidance from others more experienced than I am.
• C. I have no experience related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your specific duties and responsibilities

12

WORK BEHAVIOR 2 - PREPARE EMERGENCY MEDICAL SERVICES PLANS
Develop, review, refine and evaluate local, regional, or state emergency medical plans which include needs assessment data, location and number of services in a region of the state, operational data, as well as addressing individual facets of the plan such as sufficient basic life support units, staffing, etc.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have professional experience related to this work behavior by developing, reviewing, refining and evaluating local, regional or statewide emergency medical services plans which included performing assessments, policy development and assurance (enforcing statutes, ensuring there is available and appropriate care and competent work force, etc.) to determine number of services in an area.
• B. I have professional experience related to this work behavior which included drafting a section of an emergency medical services plan; OR assisting in developing emergency medical services plans.
• C. I have no experience related to this work behavior

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your specific duties and responsibilities

14

WORK BEHAVIOR 3 - PREPARE REPORTS AND RECOMMENDATIONS
Prepare written reports of emergency medical services activities, documenting results of findings and deficiencies in identified areas; and recommending corrective action which includes conditional or provisional approval, or suspension of program areas including clinical education, preparedness and emergency medical services operations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have professional experience related to this work behavior such as preparing reports which included documenting findings and deficiencies in identified areas and recommending corrective action. This includes accountability for the underlying concepts, organizational presentation of facts and technical accuracy for the final materials.
• B. I have professional experience in this work behavior by assisting the principal authors in conducting research and/or documenting information to support technical reports; OR I have had responsibility for an aspect of the work behavior, e.g., writing and preparing a segment of a report.
• C. I have successfully completed college coursework related to this work behavior such as technical writing, report writing, or non-fiction writing.
• D. I have no experience related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The types of correspondence you prepared and distributed

Your specific duties and responsibilities

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

17

WORK BEHAVIOR 4 - COORDINATE, DEVELOP AND CONDUCT EMS PROGRAMS
Coordinate emergency medical services (EMS) programs based on prepared guidelines for local, regional, statewide or federal emergency medical services for day-to-day operational activities to ensure all EMS programs comply with statutory mandates. Develop and/or conduct EMS programs such as updates to rules and regulations, quality assurance, information management, communications systems (radio systems, FRED, etc.), disaster response, licensing and certification (e.g., Emergency Medical Technicians, Paramedics, Emergency Responders, etc.)

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have professional experience related to this work behavior by organizing EMS programs for emergency and public health staff. This includes researching and coordinating EMS programs and/or developing EMS programs and conducting presentations.
• B. I have professional experience related to this work behavior by assisting in conducting research and/or documenting information to support EMS presentations conducted by others; OR presenting EMS programs developed by others; OR preparing and conducting a segment of an EMS program with guidance from others more experienced than I am.
• C. I have experience conducting training not related to EMS programs.
• D. I have successfully completed coursework or training related to this work behavior such as public speaking, speech and communications, or a related area.
• E. I have no experience related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The name and type of school/facility where you gained this experience

Your specific duties and responsibilities

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question