Sr. Product Engineer, Customer Service Applications

We are seeking an experienced Senior Product Manager to lead the development of innovative solutions for our customer support teams. You will be responsible for defining product requirements, collaborating with cross-functional teams, and ensuring that our products exceed the evolving needs of our customers. Your expertise in customer-facing products and services will help us drive customer satisfaction, loyalty, and retention.

Responsibilities

• Define product requirements and features based on customer needs, market trends, and competitive analysis
• Collaborate with cross-functional teams, including Customer Support, Engineering, and Design to develop and launch new products and features
• Get into the process of the customer support teams to build and what is needed to move the needed
• Develop and maintain relationships with key stakeholders, including Customer Support leaders, engineering teams, and leadership
• Analyze customer feedback, usage patterns, and performance metrics to identify opportunities for improvement and growth
• Develop and manage product roadmaps, prioritizing initiatives based on business objectives and customer needs
• Work closely with the Data teams to analyze data and inform product decisions
• Stay up-to-date with industry trends and emerging technologies, identifying opportunities to incorporate new innovations into our products

Requirements

• Degree in Computer Science, Engineering, or a related field or equivalent experience
• 5+ years of experience in product management, with a focus on customer-facing products or services
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams
• Analytical and problem-solving skills, with the ability to interpret complex data and drive insights-driven decision-making
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong customer-centric mindset, with a passion for delivering exceptional customer experiences
• Nice to Have: Experience working in the electric vehicle or technology industries
• Nice to Have: Familiarity with cloud-based software development platforms (e.g., AWS, Google Cloud)
• Nice to Have: Knowledge of machine learning algorithms and data analytics tools

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program