Delivery Manager

Upbound Group

Delivery Manager

PURPOSE/ JOB SUMMARY

• As a Technical Delivery Manager on Enterprise Platform team for Finance and Accounting product, this role will manage
• Overseeing the end-to-end delivery of financial software solutions (e.g., ERP modules, accounting systems, financial analytics tools) to external or internal clients.
• Coordinating cross-functional teams (engineering, product management, finance subject matter experts, compliance/legal) to ensure timely and high-quality deployments/upgrades.
• Managing stakeholder relationships, particularly with finance leads, and other executive sponsors, while ensuring regulatory and compliance requirements are met.
• Driving continuous improvement in delivery processes, ensuring that new finance and accounting feature rollouts align with evolving business and regulatory demands.

KEY ACCOUNTABLITIES & DELIVERABLES

Engineering Leadership:

• Lead cross-functional teams, including finance subject matter experts, software developers (internal/external), QA engineers, and compliance officers, toward successful product launches.
• Create an environment of collaboration, knowledge-sharing, and best-practice adoption around finance & accounting standards (Sarbanes-Oxley, ITGC).
• Monitor workload, validate capacity, and address resource constraints to keep project timelines on track

Project Planning and Scheduling:

• Proficiency in project management methodologies (Agile, Scrum) including planning, scheduling, timeline and risk management.
• Team Management: Managing the development and testing teams, facilitating communication and ensuring that everyone is working towards the same objectives; leading and nurturing a team of professionals, fostering a culture of continuous learning and improvement.
• Stakeholder Management: Acting as a bridge between the engineering, product, Finance and Accounting teams ensuring clear communication and alignment of objectives, providing status updates on initiatives to stakeholders.
• Quality Assurance: Supervise and improve the quality of engineering delivery to ensure the end product meets stakeholders' expectations.
• Budget Management: Managing the budget and resources of engineering delivery, including allocating tasks to team leaders and providing period status updates on budget tracking

ADDITIONAL/ SHARED RESPONSIBILITES

• Strategic Planning: Envisioning the future of e-commerce industry and setting strategic goals for Upbound's e-commerce platform.
• Risk and Issue Management: Identifying potential risks to delivery of e-commerce initiatives early on and developing strategies to mitigate them.

TEAM MANAGEMENT RESPONSIBILTIES

• Performance Management: Mentoring direct/indirect reports and providing performance feedback, participate in reviews with vendors.
• Operational Excellence: Ensuring that all technological processes align with the company's operating goals and delivering efficiency/quality of service.

KEY SKILL & COMPETENCIES

• Expertise in managing the delivery, design, implementation, and enhancing tier-1 platforms like Oracle Fusion
• Expertise of end-to-end delivery process from concept to deployment
• Expertise in finance background in public retail domain
• Proficient in project management methodologies including Agile, Scrum
• Proficient in project estimation of efforts/cost and aligning team capacity with demand
• Strong data analytics skills with ability to use data to inform decisions and improve performance

LEADERSHIP

• Expertise in building, leading and motivating a team to meet and exceed operational goals
• Advanced decision-making skills with confidence in making strategic decisions that impact the delivery
• Exceptional communication skills for effective collaboration with teams and stakeholders
• Excellent problem-solving abilities with critical thinking to address challenges in a dynamic environment
• High attention to detail and organizational skills to manage various aspects of delivery
• Strong adaptability to changing market trends and technology advancements

QUALIFICATIONS & EXPERIENCE

• Minimum - bachelor's degree in engineering
• Preferred - master's degree in computer science, information technology, management information systems, technology management or related area
• Minimum 15+ years of Engineering experience, with at least 5+ years of experience in financial applications
• Minimum 5+ years of experience in leading, coaching and developing a team
• Familiarity with core finance operations (accounts payable/receivable, reconciliations, general ledger, financial statements, and statutory reporting)
• Understanding of financial month-end/year-end close processes
• Knowledge of compliance standards (SOX, GAAP) and audit requirements
• Experience with automation and reporting tools is a plus
• Ability to travel up 15% as needed
• When not traveling, ability to work in office (Plano, TX) Monday through Friday

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