IT Business Integration Manager
Apply NowCompany: State of North Carolina
Location: Durham, NC 27713
Description:
Salary: $64,621.00 - $113,088.00 Annually
Location : Durham County, NC
Job Type: Permanent Full-Time
Job Number: 24-11906 ITD 60041781
Department: Dept of Health and Human Services
Division: SEC OFFICE - INFO TECH - NC FAST
Opening Date: 02/12/2025
Closing Date: 2/21/2025 5:00 PM Eastern
Job Class Title: Business Manager 1
Position Number: 60041781
Salary Grade: NC19
Description of Work
***REPOST - PREVIOUS APPLICANTS MUST REAPPLY TO BE CONSIDERED FOR THIS VACANCY***
As of January 1, 2025, the new salary range will be $64,621- $113,088
The primary purpose of this position is to manage the daily operations for technology interfaces with external stakeholder programs and provide contract oversight to these projects. This will include conception through implementation of the interfaces. The interfaces will be between the North Carolina Child Welfare Technology System and stakeholder technology platforms.
This position will review Child Welfare program objectives and serve as a coordinator for the Child Welfare Practice & Technology Integrated Workplan related to interfaces while simultaneously managing and prioritizing the interface work with other technology systems. This position will have project coordinator responsibilities for ETLs and Data Integration jobs that support federal reporting and enable the work of the Child Welfare Data Team to deliver insights, dashboards, and reports. This position will lead and/or participate in requirement gathering sessions, provide feedback, perform system reviews, test changes, develop process flows, review training materials and user guides. This position may include recommending changes to policies and procedures, troubleshooting business problems and recommending solutions, and assessing impact on business processes with users as new applications and systems are designed and developed. This position will clarify statutory, policy, procedures, and requirements related to the program area(s) with the client agencies of the State, stakeholder vendors, development team members dedicated to work on applications for the assigned program areas, and management.
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
About the NC Division of Information Technology:
DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:
For more information about DHHS:
Knowledge, Skills and Abilities / Competencies
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Management Preferences:
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution and three years of progressive related experience, in which, two years should be in a supervisory role
OR
Equivalent combination of education and experience
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS:
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates /licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at Transcripts, degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.
To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".
For technical issues with your application, please call the NeoGov Helpline at 877-204-4442.If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
02
Do you have experience working with the statutes, policies, procedures related to Child Welfare? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
03
Please describe your experience working with Child Welfare and how you applied the statues and policies to your work. If you have no experience with it, please write N/A. Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
04
Do you have experience with industry standard integration processes, tools, and technical resources in MuleSoft or a similar integration software? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
05
Please describe your previous experience leading integration efforts and performing change management. If you have none, please put N/A below. Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
06
Do you have experience working in an agile matrix environment? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
07
Do you have experience formulating technical work plans and performing the appropriate change management? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
08
How much experience do you have with technical project management or being a technical product owner requiring professional outreach to individuals and businesses and presenting to stakeholders? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
09
Do you have experience managing project finances and budgets? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
10
Do you have experience working with applying state and federal regulations to your processes and procedures? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
11
Do you have experience applying Mulesoft to the Salesforce Integration layer? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
12
Where did you learn about DHHS or this opportunity?
13
Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting in NYC, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.).
Required Question
Location : Durham County, NC
Job Type: Permanent Full-Time
Job Number: 24-11906 ITD 60041781
Department: Dept of Health and Human Services
Division: SEC OFFICE - INFO TECH - NC FAST
Opening Date: 02/12/2025
Closing Date: 2/21/2025 5:00 PM Eastern
Job Class Title: Business Manager 1
Position Number: 60041781
Salary Grade: NC19
Description of Work
***REPOST - PREVIOUS APPLICANTS MUST REAPPLY TO BE CONSIDERED FOR THIS VACANCY***
As of January 1, 2025, the new salary range will be $64,621- $113,088
The primary purpose of this position is to manage the daily operations for technology interfaces with external stakeholder programs and provide contract oversight to these projects. This will include conception through implementation of the interfaces. The interfaces will be between the North Carolina Child Welfare Technology System and stakeholder technology platforms.
About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
About the NC Division of Information Technology:
DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:
For more information about DHHS:
Knowledge, Skills and Abilities / Competencies
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
- Documented experience working with the statutes, policies, procedures related to Child Welfare
- Experience working in an agile matrix environment
- Experience formulating technical work plans and performing the appropriate change management
Management Preferences:
- Demonstrated experience with industry standard integration processes, tools, and technical resources in MuleSoft or similar integration software
- Experience using MuleSoft to integrate with the SalesForce Integration layer
- Proven experience as a technical product owner or technical project manager requiring professional outreach to individuals and businesses and presenting to stakeholders
- Experience with finance and budget
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution and three years of progressive related experience, in which, two years should be in a supervisory role
OR
Equivalent combination of education and experience
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS:
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates /licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at Transcripts, degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.
To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".
For technical issues with your application, please call the NeoGov Helpline at 877-204-4442.If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
- Yes, I understand and have fully completed all requirements.
02
Do you have experience working with the statutes, policies, procedures related to Child Welfare? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
03
Please describe your experience working with Child Welfare and how you applied the statues and policies to your work. If you have no experience with it, please write N/A. Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
04
Do you have experience with industry standard integration processes, tools, and technical resources in MuleSoft or a similar integration software? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
05
Please describe your previous experience leading integration efforts and performing change management. If you have none, please put N/A below. Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
06
Do you have experience working in an agile matrix environment? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
07
Do you have experience formulating technical work plans and performing the appropriate change management? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
08
How much experience do you have with technical project management or being a technical product owner requiring professional outreach to individuals and businesses and presenting to stakeholders? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- No experience
- Less than one (1) year of experience
- One (1) year of experience but less than two (2) years of experience
- Two (2) years of experience but less than three (3) years of experience
- Three (3) or more years of experience
09
Do you have experience managing project finances and budgets? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
10
Do you have experience working with applying state and federal regulations to your processes and procedures? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
11
Do you have experience applying Mulesoft to the Salesforce Integration layer? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.
- Yes
- No
12
Where did you learn about DHHS or this opportunity?
- Company or OSHR Website
- Employee Referral
- Conference / Career Fair
- Email campaign
- Professional Association or Industry-specific job board
- Indeed
- NC Nursing Board email
- Other General Job Boards
- Other Search Engines
- Other Social Media
- Internet Advertisement
- TV / Radio
13
Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting in NYC, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.).
Required Question