Team Lead, Consulting

Team Lead - Consulting

We are seeking an experienced and dynamic Team Lead to oversee and guide our CRM consulting team. The ideal candidate will be a skilled leader with a strong background in CRM consulting, capable of managing both the day-to-day operations and the successful delivery of projects. As the Team Lead, you will be responsible for ensuring high performance, resolving employee and client issues, and fostering a positive, collaborative team environment. This is an exciting opportunity to step into a leadership role and drive both team and client success in a fast-paced, results-oriented environment.

Key Responsibilities:

• Accountable for the overall performance and success of the team, ensuring that all objectives and key results (OKRs) are met.
• Provide hands-on direction for all team activities and projects, ensuring timely and efficient completion of tasks.
• Effectively resolve any employee conflicts, promoting a positive and collaborative team environment.
• Oversee and manage the team's day-to-day work, ensuring alignment with goals and company standards.
• Review, approve, and ensure the accuracy of team timesheets.
• Collaborate with the team to review ongoing and upcoming projects, providing guidance and support.
• Manage and resolve any external escalations, ensuring customer satisfaction and project success.
• Lead and mentor up to 3 consultants, fostering an environment of continuous learning and improvement.
• Conduct regular 1-on-1 meetings with team members to provide feedback, address concerns, and offer career development support.

Must Have:

• Minimum of 7 years of CRM consulting experience (lesser experience may be considered with previous team lead position experience).
• Proven track record of successfully delivering projects in a leadership capacity.
• Strong people management skills, with the ability to lead, motivate, and develop a team.
• Exceptional conflict resolution skills, ensuring smooth team dynamics and client relations.

Nice to Have:

• Prior experience in a leadership role, specifically within CRM consulting.