Salesforce

Salesforce FSC/ Contact center as a Service Architect
Raleigh, NC - Remote

Must have the following:

• Salesforce FSC CRM experience
• Migrating from MS Dynamics 365 to Salesforce
• Contact Center as a Service experience (ideally Five9 but will take any major platform)

Job Description
We're seeking an experienced Salesforce CRM Integration Architect to lead a migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC). This strategic role combines deep Salesforce expertise with contact center integration experience to deliver a seamless CRM transformation for the client's enterprise.
Key Responsibilities:

• Lead the architectural design and implementation strategy for migrating from MS Dynamics to Salesforce FSC
• Design and oversee integration between Salesforce and Contact Center platforms
• Develop migration frameworks and data mapping strategies
• Create technical specifications and solution designs for complex integrations
• Guide development teams on best practices and architectural standards
• Ensure seamless integration between Salesforce and enterprise systems
• Establish governance frameworks for data quality and system performance
• Lead technical discovery sessions with stakeholders
• Provide risk mitigation strategies and architectural oversight

Required Qualifications:

• 7+ years of Salesforce implementation experience
• Proven experience migrating from MS Dynamics to Salesforce
• Strong background in Salesforce Financial Services Cloud
• Experience integrating Contact Center as a Service (CCaaS) platforms
• Enterprise architecture experience in financial services sector
• Deep understanding of Salesforce platform capabilities and limitations
• Strong technical background in API integration patterns
• Experience with data migration tools and ETL processes

Preferred Qualifications:

• Five9 platform experience
• Salesforce Technical Architect certification
• Experience with financial services compliance requirements
• Background in agile delivery methodologies
• Experience with middleware integration platforms

Technical Skills:

• Salesforce FSC
• Microsoft Dynamics
• CCaaS platforms (Five9 preferred)
• API integration patterns
• Data migration tools
• ETL processes
• Integration middleware

This role requires an enterprise architect mindset with the ability to:

• Think strategically about long-term technical implications
• Balance business requirements with technical constraints
• Communicate complex technical concepts to diverse stakeholders
• Drive architectural decisions that align with enterprise standards
• Lead cross-functional teams through complex transformations