Construction Equipment Dealer Parts and Service Ops Manager

THE OPPORTUNITY:

The Construction Equipment Dealer Parts and Service Operations Leader is responsible for managing the parts and service departments within a dealership that sells construction equipment. This role ensures efficient operations, high customer satisfaction, and profitability through effective inventory management, service scheduling, and team leadership.

Key Responsibilities:

Parts Department Management:

• Oversee the parts inventory, ensuring the availability of essential parts for repairs and customer needs.
• Develop and implement parts ordering strategies to maintain adequate stock levels and avoid shortages.
• Negotiate with suppliers to secure competitive pricing and ensure timely deliveries.
• Monitor and optimize parts sales to meet dealership targets and improve profitability.
• Manage parts returns, warranties, and exchanges in accordance with company policies.

Service Department Leadership:

• Supervise service technicians to ensure high-quality service and timely completion of repairs.
• Develop and manage service schedules to optimize technician time and improve customer turnaround.
• Ensure that all service work complies with industry standards and manufacturer specifications.
• Develop pricing strategies for service offerings and repairs.
• Address customer concerns or service issues, striving for resolution and satisfaction.

Customer Relationship Management:

• Build and maintain strong relationships with customers to ensure repeat business.
• Monitor customer feedback and work with the team to resolve any service-related issues.
• Implement initiatives to increase customer satisfaction and enhance service delivery.

Operational Efficiency:

• Analyze operational processes and identify opportunities for improvement in parts handling and service delivery.
• Implement best practices for operational processes and ensure compliance with safety standards and regulations.
• Work with the sales department to understand customer needs and align parts and service offerings accordingly.

Team Development:

• Hire, train, and develop a high-performing team of parts specialists and service technicians.
• Provide leadership, mentoring, and ongoing training to staff members to enhance their skills and productivity.
• Establish performance metrics for team members and provide regular feedback and evaluations.

Financial Management:

• Prepare and manage departmental budgets, ensuring effective cost control and profitability.
• Monitor parts and service sales, track margins, and recommend adjustments to pricing or strategies to maximize profitability.
• Report on departmental performance, inventory levels, and service metrics to dealership management.

Health, Safety, and Compliance:

• Ensure compliance with local and federal regulations, including safety and environmental standards.
• Maintain a clean and organized service and parts environment to support operational efficiency and safety.
• Qualifications:
  • Proven experience in parts and service management, ideally within the construction equipment industry.
  • Strong leadership skills with experience managing teams and driving performance.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Solid understanding of construction equipment, parts, and service operations.
  • Strong financial acumen, with experience managing budgets and optimizing profitability.
  • Ability to troubleshoot and resolve operational challenges.
  • Proficiency in inventory management software, CRM tools, and Microsoft Office Suite.
• Education and Certifications:
  
  • High school diploma or equivalent (required).
  • Bachelor's degree in business, management, or related field (preferred).
  • Certifications in parts or service management (e.g., ASE, OEM-specific certifications) are a plus.
• Working Conditions:
  
  • Full-time position with typical dealership hours.
  • Some travel may be required to visit supplier locations, attend training, or meet with customers.
  • Must be able to lift items and move between service areas, parts storage, and office spaces.
    
    COMPENSATION: Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.