Operations Manager

Position Summary

The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.

Responsibilities

Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:

• Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
• Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
• Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
• Preparing price estimates for complex and detailed work packages;
• Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
• Approving technical training recommendations;
• Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
• Providing oversight to administrative functions to ensure accurate and efficient completion of

Manage financial performance by:

• Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
• Reviewing and approving operational expenses, DTR's and expense submissions;
• Participating in in the development of operational and capital budgets;
• Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
• Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.

Ensure Service Excellence & Perform Business Development including:

• Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
• Engaging productively with existing and new clients to expand regional service offerings;
• Improving value of services offered and demonstrating innovative technology to customers;
• Utilizing site specific metrics to improve productivity and improve customer service;
• Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.

Other work duties as assigned.

Requirements

KNOWLEDGE, SKILLS & ABILITIES:

The position requires the following skills and abilities:

• Strong managerial skills with the ability to interact effectively with staff at all levels;
• Excellent communication, interpersonal and analytical skills;
• Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
• Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
• Strong organizational and prioritization skills.
• Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.

EDUCATION:

• Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
• NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.

Benefits

• Competitive Salary
• Medical, dental, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Working Conditions

• Travel may be required.

Company Overview

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

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