Client Service Leader - Transportation
Apply NowCompany: CDM Smith, Inc.
Location: Charlotte, NC 28269
Description:
Job Description
*** This position can be based in our Raleigh or Charlotte office***
CDM Smith currently has a new opportunity for a Client Service Leader within our South Transportation Group to help sustain, diversify and grow our transportation practice in North Carolina. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy to increase sales with our existing clients and developing new clients in North Carolina. This will include all aspects of transportation planning, roadway/bridge design, traffic engineering, and construction inspection services. This position leads the business development activities for select clients in the NC region, oversees overall client service, representing CDM Smith in professional organizations, and support sales efforts across the greater NC area.
The key responsibilities for this role are to:
Market and mine existing on-call design engineering contracts we currently hold with the Western and Eastern Divisions of NCDOT
Partner with local project managers to execute on-call task orders expeditiously and to the client's satisfaction
Support the on-going recovery efforts from the recent impacts from Hurricane Helene through client relationships, teaming opportunities, and on-call contracts
Increase brand awareness across NCDOT and other NC-based clients (Counties, Metropolitan Planning Organizations)
Participate in consulting engineering industry events, training programs, and conferences
Develop strategic growth plans for the North Carolina market and lead local Client Service Team to implement those growth plans
Cross-market with locally based water-focused CSLs to increase our transportation services footprint in North Carolina
Support mentoring of local staff in the preparation and delivery of roadway design plans to the specs of NCDOT
Encourage collaboration and staff work sharing across regional offices together with the locally based Project Management and Commercial Leader and Regional Team Leader for roadway design
Participate in consulting engineering industry events, training programs, and conferences
Minimum Qualifications
Bachelor's degree.
12 years of related experience.
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
Equivalent additional directly related experience will be considered in lieu of a degree.
Preferred Qualifications
Experience in delivering roadway and/or bridge design projects for NCDOT
Experience in engineering consulting business development in the North Carolina market
Demonstrated experience in relationships throughout the consulting engineering industry in North Carolina
Demonstrated client relationships throughout multiple divisions of NCDOT
EEO Statement
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
Why CDM Smith?
Check out this video and find out why our team loves to work here!
Join Us! CDM Smith - where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Skills and Abilities
Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management. Excellent written and oral communication skills. Ability to understand highly complex technical, professional and business materials.
Background Check and Drug Testing Information
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
*** This position can be based in our Raleigh or Charlotte office***
CDM Smith currently has a new opportunity for a Client Service Leader within our South Transportation Group to help sustain, diversify and grow our transportation practice in North Carolina. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy to increase sales with our existing clients and developing new clients in North Carolina. This will include all aspects of transportation planning, roadway/bridge design, traffic engineering, and construction inspection services. This position leads the business development activities for select clients in the NC region, oversees overall client service, representing CDM Smith in professional organizations, and support sales efforts across the greater NC area.
The key responsibilities for this role are to:
Market and mine existing on-call design engineering contracts we currently hold with the Western and Eastern Divisions of NCDOT
Partner with local project managers to execute on-call task orders expeditiously and to the client's satisfaction
Support the on-going recovery efforts from the recent impacts from Hurricane Helene through client relationships, teaming opportunities, and on-call contracts
Increase brand awareness across NCDOT and other NC-based clients (Counties, Metropolitan Planning Organizations)
Participate in consulting engineering industry events, training programs, and conferences
Develop strategic growth plans for the North Carolina market and lead local Client Service Team to implement those growth plans
Cross-market with locally based water-focused CSLs to increase our transportation services footprint in North Carolina
Support mentoring of local staff in the preparation and delivery of roadway design plans to the specs of NCDOT
Encourage collaboration and staff work sharing across regional offices together with the locally based Project Management and Commercial Leader and Regional Team Leader for roadway design
Participate in consulting engineering industry events, training programs, and conferences
Minimum Qualifications
Bachelor's degree.
12 years of related experience.
Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
Equivalent additional directly related experience will be considered in lieu of a degree.
Preferred Qualifications
Experience in delivering roadway and/or bridge design projects for NCDOT
Experience in engineering consulting business development in the North Carolina market
Demonstrated experience in relationships throughout the consulting engineering industry in North Carolina
Demonstrated client relationships throughout multiple divisions of NCDOT
EEO Statement
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
Why CDM Smith?
Check out this video and find out why our team loves to work here!
Join Us! CDM Smith - where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Skills and Abilities
Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management. Excellent written and oral communication skills. Ability to understand highly complex technical, professional and business materials.
Background Check and Drug Testing Information
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.