Sr. UX Designer
Apply NowCompany: Codeforce360
Location: Boston, MA 02115
Description:
Required Skills:
Description:
Responsibilities:
Qualifications:
Work Examples:
Desired Experience, not required:
- Previous UX Research Experience Experience interviewing end users for insight Previous market analysis experience.
Description:
- You will be responsible for working with designers, researchers, product managers, and developers to deliver great user-centered digital experiences to our customers.
- You will contribute to, drive, and deliver on the strategy and execution of the conversational design and digital user experience for our Virtual Assistant and Digital Self-Service experiences owned by the Digital Team.
- You will work from early-stage design (workshops, interviews, wireframing, design strategy) to later-stage design (high fidelity visual design, design to development handoffs, UAT, etc.).
Responsibilities:
- Iterate on Digital Sales and Online & Mobile Banking designs through user-centered and data-driven feedback and findings.
- Collaborate with researchers and product managers to understand existing customer pain points and provide recommendations to remediate.
- Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers.
- Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features.
- Facilitate design & research workshops that inspire user-centered problem solving.
- Assist junior UX team members and UX interns.
- Perform additional administrative functions as needed.
Qualifications:
- 6+ years of relevant experience in User Experience.
- 2+ years of direct experience in Conversational Design and writing for virtual assistants or chatbots in English.
- Ability to communicate well through oral and written communications and actively collaborate with others.
- Ability to meet deadlines and provide critical analysis.
- Ability to present work to stakeholders.
- Ability to communicate your design rationale to technical and business stakeholders.
- Expertise with design tools such as Sketch or Figma.
- Expertise in adhering to UI Design best practices.
- Very familiar with usability testing methodologies and agile processes.
- Very familiar with the Apple Human Interface Guidelines and Google Material Design Guidelines.
- Familiar with how design translates to code.
- Proficient in Microsoft Office and Outlook.
Work Examples:
- A portfolio that showcases your design process and examples of your work is desired.
Desired Experience, not required:
- 4+ years of designing conversational dialogs for virtual assistants or chatbots.
- Experience scripting conversational dialogs directly into Google Dialogflow or similar tools.
- Bi-Lingual in English / Spanish.