SVP, Care Support

Responsibilities

Under the direction of the President and Chief Operating Officer (COO), the SVP, Care Support will ensure the development and implementation of key operational strategies focused on the optimization of the care support model across all InnovAge centers. The role is responsible to achieve performance goals to include: compliance, financial, operational, quality, and customer service.

Essential Functions and Work Responsibilities

Functional Category: Executive Administration and Financial Oversight

Estimated Percent of time Spent - 70%

• Develop and implement the strategic vision for care support services across all InnovAge locations.
• Oversee the performance and management of care support teams to ensure high-quality patient-centered care.
• Collaborate with internal stakeholders to enhance service delivery and operational efficiency.
• Drive compliance with regulatory standards and quality improvement initiatives.
• Lead training and professional development programs to enhance staff skills and performance.
• Oversee the development and implementation of health information systems to improve patient care and operational efficiency.
• Collaborate with clinical and operational teams to ensure effective data management and compliance with regulatory requirements.
• Lead the analysis and optimization of health information workflows to enhance data accuracy and accessibility.
• Drive strategic initiatives to leverage data analytics for informed decision-making and improved health outcomes.
• Manage and mentor a team of professionals within the Health Information Management division.
• Supports the broader organizational education by providing ongoing market environmental and competitive information and perspective through developing and maintaining strong relationships within the community, including providers, business partners, and community alliances.
• Coordinate with the President & COO and CMO to effectively develop strategic goals and turn those goals into specific operating and business plans that are executed at the regional and center level.
• Develops collaborative relationships with key internal partners to support achievement of their individual and corporate objectives.
• Work with Operations, Finance and Clinical to understand clinical and operational outcomes, participant expense drivers and create plans to improve patient care, reduce waste and increase the affordability of our programs.

Functional Category: Supervision

Estimated Percent of time Spent - 30%

• Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
• Provide leadership, direction and skill development to direct reports, ensure appropriate prioritization of initiatives and good personnel management that supports InnovAge becoming an employer of choice for people with a passion to serve seniors living life on their terms.
• Builds and maintains a high-performance culture based on individual empowerment and productive collaboration, sets clear goal and objectives using One InnovAge metrics to measure performance while holding team members accountable.
• Provides coaching to improve performance and holds regular progress and development discussions with direct reports.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems.
• Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
• Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
• Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Travel Requirements

Travel

• Travel required
• Overnight travel out of state

Relocation

• Must be open to relocation based on business necessity

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• Bachelor's degree in Business Administration, Health Care Administration, Public Health, or another human services related field from an accredited college/university, required.
• Master's degree in Business Administration, Health Care Administration, Public Health, or another human services related field from an accredited college/university, preferred.

Work Experience and Qualifications

• Minimum of fifteen years' total related experience working in operational functions, which includes identifying profitable business opportunities, as well as starting up and growing businesses, developing strategies, managing resources, and overseeing the financial performance for an organization.
• Minimum of ten years' experience in a supervisory and/or administrative capacity.
• In-depth knowledge of health care delivery and financing systems, including Medicaid, Medicare, waiver programs, prospective and capitated systems, public health programs, and HMO/Managed Care.
• Current experience and knowledge of current concepts, theories and practices related to the home and community-based care, care coordination, and emerging health care delivery programs or services.
• Working knowledge of the healthcare, social services, and aging networks, as well as relevant federal and state systems.
• Proven experience managing start-up businesses into financially responsible, service oriented mature business lines.
• Strong understanding of health care dynamics and economics as it relates to profitability.

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Posted Salary Range

USD $240,700.00 - USD $325,000.00 /Yr.