Senior Manager, Enterprise & Operational Risk Management, Operational Risk Liaison

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Enterprise and Operational Risk Management (EORM) is part of the Corporate Risk Management (CRM) department that forms the second line of defense at Charles Schwab. EORM enables The Charles Schwab Corporation's (CSC) purpose and vision by governing and continually improving enterprise and operational risk programs, including effectively challenging business processes to increase understanding and awareness of enterprise and operational risks and improve related risk-based decision making.

Within EORM, the Operational Risk Liaison (ORL) Team provides risk intelligence through business unit consultation and effective challenge to improve operational risk practices.

This position will support the operational risk management activities aligned with Workplace Financial Services, which includes Retirement Business Services, Charles Schwab Trust Bank, along with the activities overseen by the Capital Stress Testing (CST) Liaison. The incumbent will work with business partners and Operational Risk leadership to identify key operational risks, conduct risk assessments, evaluate risk events and issues, provide education on the risk management framework, evaluate Risk & Control Self Assessments (RCSA), and provide consultation, risk intelligence and effective challenge to help each business improve their risk environment and practices.

• Provide support and mentorship to business partners to ensure adherence to the Operational Risk framework elements and policy requirements
• Oversee and challenge the design, implementation, and maintenance of business processes and controls to manage relevant risks
• Oversee the identification and remediation of operational risk issues in accordance with framework requirements
• Analyze and oversee the operational risk data for use in risk identification, assessment and monitoring operational risk activities
• Provide oversight and challenge of business-led projects and new products
• Provide guidance, oversight and challenge of business unit risk metrics
• Provide guidance, oversight and challenge on emerging risks that have the potential to impact the business
• Collaborate and coordinate across the EORM Team and other 2nd Lines of Defense groups to achieve alignment of activities and continuous improvement
• Provide support and guidance to business partners to ensure adherence to the CST Internal Control Standard requirements

What you are good at:

• Demonstrating agility in managing multiple priorities that vary in scope and complexity simultaneously with a strong attention to detail

• Exercising judgment with strong analytical and risk assessment skills
• Having the ability to earn the trust of key stakeholders; set direction and approach; resolve conflict; ask tough questions and deliver tough messages in a professional and diplomatic manner; and implement with limited information and ambiguity
  • Prioritizing effectively in a fast-paced environment
  • Demonstrating excellent written and verbal communication skills with ability to explain complex concepts to stakeholders and articulate insights and recommendations
  • Excelling in interpersonal and relationship skills

What you have

Required Qualifications:
7+ years of experience in risk management, governance, or similar role
Expertise in risk management and governance principles, methodologies, and tools in a brokerage or bank operations environment
Experience, or strong interest, in Capital Planning and associated regulatory processes
Independent judgment with strong analytical and risk assessment skills
Ability to think strategically and holistically across the Firm and risk verticals
Strong written and verbal communication skills with demonstrated ability in communicating with upper levels of management
Strong interpersonal skills / ability to forge strong relationships with peers in business unit and central risk management group
Self-motivated, able to bring projects and reporting to conclusion
Undergraduate degree required