Aftermarket Support & Services Manager M/F
Apply NowCompany: Safran
Location: Santa Maria, CA 93458
Description:
Job details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2025-151907
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Aftermarket Support & Services Manager M/F
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Overall responsibility for the Profit and Loss of the Aftermarket and Spares business across the site
Accountable to develop and manage budget, schedules, performance and metrics for the department, guarantee the profitability of the Aftermarket and Spares business at the site through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
Define, establish and implement the product & services activities roadmap, in relation with the business objectives.
Provides detailed aftermarket sales forecasts for annual plan and periodic updates.
Provides monthly reports and status updates as required of services and support activity and other significant events.
Organize and conduct internal and external PRM (Program Review Meetings) as required
Assess departmental and process strengths and identify areas for improvement
Drive, formulate, organize, and monitor improvement plans to closure
Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
Develops and manages systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements.
Develop and execute a plan to create a proactive customer support organization, which follows formal processes.
Organizes Company participation in, and attends as required, customer meetings concerning service and support activities.
Acts as primary focal point and coordinates response to spare parts Request for Proposals.
Monitors compliance with customer requirements and is pro-active in dealing with customer inquiries, both technical and commercial.
Coordinates effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements.
Develops and maintains a market requirement for spares by analyzing customer fleets and product information and forecasting spare requirements.
Develops, maintains, and promotes good personal relationships with customers.
Perform all other duties as assigned
Additional description
The Aftermarket Support and Services Manager is responsible for the overall customer satisfaction and financial performance of all Aftermarket programs across the site. The Aftermarket Support and Services Manager takes the initiative, arbitrates, and serves as the customer point of contact for Aftermarket support and services with a dedicated team of buyers, planners and customer service administrators.
Candidate skills & requirements
Education: Bachelor's degree is required; degree in an Engineering discipline, preferred.
Experience: Minimum of 7 years of experience in project management or project engineering, or a comparable role, within the commercial aerospace environment is required.
Computer Skills:
Proficient with MS Project
Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.
Multi-tasking - has the ability to handle multiple project simultaneously - proactive
Interpersonal Skills - Open to listen, serve customers (internal and external), resolve conflict, work well with and for others
Planning/Organization - Independently and proactively, prioritize and plan work activities; use time efficiently; develop realistic action plans
Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan
Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.
Additional Preferred Skills: (not required)
Experience in Product Support and Aftermarket Services
Project Management certification (PMI, PMP, etc.)
Experience with LEAN principles and continuous improvement, Green Belt or Black Belt certified
Annual salary
$84,820 - $143,540 USD
Job location
Job location
North America, United States, California
City (-ies)
Santa Maria
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2025-151907
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Aftermarket Support & Services Manager M/F
Employment type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Overall responsibility for the Profit and Loss of the Aftermarket and Spares business across the site
Accountable to develop and manage budget, schedules, performance and metrics for the department, guarantee the profitability of the Aftermarket and Spares business at the site through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
Define, establish and implement the product & services activities roadmap, in relation with the business objectives.
Provides detailed aftermarket sales forecasts for annual plan and periodic updates.
Provides monthly reports and status updates as required of services and support activity and other significant events.
Organize and conduct internal and external PRM (Program Review Meetings) as required
Assess departmental and process strengths and identify areas for improvement
Drive, formulate, organize, and monitor improvement plans to closure
Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
Develops and manages systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements.
Develop and execute a plan to create a proactive customer support organization, which follows formal processes.
Organizes Company participation in, and attends as required, customer meetings concerning service and support activities.
Acts as primary focal point and coordinates response to spare parts Request for Proposals.
Monitors compliance with customer requirements and is pro-active in dealing with customer inquiries, both technical and commercial.
Coordinates effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements.
Develops and maintains a market requirement for spares by analyzing customer fleets and product information and forecasting spare requirements.
Develops, maintains, and promotes good personal relationships with customers.
Perform all other duties as assigned
Additional description
The Aftermarket Support and Services Manager is responsible for the overall customer satisfaction and financial performance of all Aftermarket programs across the site. The Aftermarket Support and Services Manager takes the initiative, arbitrates, and serves as the customer point of contact for Aftermarket support and services with a dedicated team of buyers, planners and customer service administrators.
Candidate skills & requirements
Education: Bachelor's degree is required; degree in an Engineering discipline, preferred.
Experience: Minimum of 7 years of experience in project management or project engineering, or a comparable role, within the commercial aerospace environment is required.
Computer Skills:
Proficient with MS Project
Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.
Multi-tasking - has the ability to handle multiple project simultaneously - proactive
Interpersonal Skills - Open to listen, serve customers (internal and external), resolve conflict, work well with and for others
Planning/Organization - Independently and proactively, prioritize and plan work activities; use time efficiently; develop realistic action plans
Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan
Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.
Additional Preferred Skills: (not required)
Experience in Product Support and Aftermarket Services
Project Management certification (PMI, PMP, etc.)
Experience with LEAN principles and continuous improvement, Green Belt or Black Belt certified
Annual salary
$84,820 - $143,540 USD
Job location
Job location
North America, United States, California
City (-ies)
Santa Maria
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)