Assistant CTO for Business Solutions (Executive 3)
Apply NowCompany: City of Seattle, WA
Location: Seattle, WA 98115
Description:
Salary: $159,147.36 - $262,628.64 Annually
Location : Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Remote Employment: Flexible/Hybrid
Job Number: 2025-00262
Department: Seattle Information Technology
Opening Date: 02/20/2025
Closing Date: 3/11/2025 4:00 PM Pacific
Position Description
Seattle Information Technology (IT) seeks an exceptional executive to serve as Assistant Chief Technology Officer (CTO) for Business Solutions.
About our City and Team
The City of Seattle is creating the civic technology foundations that helps our community thrive through our vision and initiatives.
As the largest city in the Pacific Northwest and 17th in the nation, the City runs a large array of services and infrastructure. With a total budget of over $8 billion and more than 13,400 employees, we serve 780,000 residents and tens of thousands of businesses across 83 square miles. Indeed, we have 800,000+ thousand reasons to excel every day.
We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle IT team, we play a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle's values in action.
Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, and a flexible and empowering workplace for all team members.
Join us in making Seattle as connected and innovative as the community we serve!
The Division
The Business Solutions Division consists of about 150 employees providing an array of 2,500+ enterprise and departmental applications, tools, software, integrations, and web content and services, as well as related strategy and delivery for the City. The division currently operates on a $44M operating and $5.6M capital budget.
Key services areas and projects include maintaining high system reliability, performance, and user satisfaction through application portfolio management (APM) and proactive system maintenance practices. The team is reviewing and improving its tools and processes to strategically reify our portfolio, improve maintenance demands, and enhance our response to service requests. Digital accessibility remains a major focus, along with major enterprise projects in public safety, utilities, enterprise resource planning (ERP), and AI pilots to adoption. The team will be jointly setting a new cloud-based services strategy in 2025 to set our roadmaps, including updating security and governance frameworks.
The division is at the start of new strategic directions and positioning closer to departmental missions. It is working across the organization to refine the organization's portfolio of technologies to a leaner and more modern core; making gains in project success rates reliability and cost of service; and reinvesting in the engagement and growth of our teams. The next three years for IT will focus on supporting the City's most transformative efforts towards One Seattle and goals for the community's needs in Public Safety, Housing and Homelessness, Health and responding to the nation's addiction crisis, and Thriving Seattle as we revitalize the local economy.
Our mission: Seattle IT puts powerful information and tools in the hands of people to unleash brilliance in service to our community.
The Role
The Assistant CTO for Business Solutions reports directly to the City CTO and leads the City's enterprise application strategy and management; oversees the development, implementation, and support of business applications that support City operations and innovation at scale; and extends the One Seattle vision into culture and impact. This Assistant CTO must be exceptional at driving and providing operational oversight for aligning application portfolios with business needs, ensuring effective service delivery, staff and resource success, and driving strategic application modernization efforts.
Leaders in Seattle IT play a critical role in working across departments to deliver exceptional technology services while adapting to emerging demands. Our technology executives must be humble and act with integrity. We look for leaders who inspire team members and nurture a culture that is collaborative, accountable, and enthusiastic about making positive impact. Assistant CTOs are directly accountable for achieving daring goals reflected in the City's Budget and 2025-2027 IT Strategic Plan for the community.
Seattle's IT leaders operate in a player-coach model-individuals who can shape technical work and architectures, support team members in implementing that vision, and work with both technology and partners while managing organizational priorities through to delivery of outcomes. When Seattle IT succeeds, it enhances City services, supports residents and businesses, and strengthens the community!
Job Responsibilities
As Assistant CTO for Business Solutions, you will work together with peers to align IT services with City objectives while fostering service excellence and novel approaches.
Qualifications
Minimum Qualifications
NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.
Education and Experience:
Additional Information
Salary: The full salary range for this position is $159,147-$262,629 annually. The salary for this position can expect up to $235,944 annually with exceptional qualifications matching the City's requirements.
Why work at the City of Seattle?
The recognizes everyone must play a role in ending institutional and structural racism. Our behavior shapes our workplace culture, reflects our personal commitments, and how we fearlessly share our view and encourage others to do the same. We seek employees who will engage in the by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide fair and accessible processes and services.
Benefits: We offer a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:
How to Apply:
*** You must submit both a resume and cover letter. If you do not submit these documents, your application will not be considered. Please ensure that BOTH documents have successfully been uploaded before submitting your application. ***
Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid schedules require at least three days onsite per week. Individual schedules are determined by operational needs.
Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.
If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Naomi Recania at naomi.recania@seattle.gov.
#LI-FW1
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:
01
If you are the successful applicant for this position, will you now or in the future require visa sponsorship? NOTE: The City of Seattle does not provide H1B visa sponsorship.
Required Question
Location : Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Remote Employment: Flexible/Hybrid
Job Number: 2025-00262
Department: Seattle Information Technology
Opening Date: 02/20/2025
Closing Date: 3/11/2025 4:00 PM Pacific
Position Description
Seattle Information Technology (IT) seeks an exceptional executive to serve as Assistant Chief Technology Officer (CTO) for Business Solutions.
About our City and Team
The City of Seattle is creating the civic technology foundations that helps our community thrive through our vision and initiatives.
As the largest city in the Pacific Northwest and 17th in the nation, the City runs a large array of services and infrastructure. With a total budget of over $8 billion and more than 13,400 employees, we serve 780,000 residents and tens of thousands of businesses across 83 square miles. Indeed, we have 800,000+ thousand reasons to excel every day.
We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle IT team, we play a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle's values in action.
Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, and a flexible and empowering workplace for all team members.
Join us in making Seattle as connected and innovative as the community we serve!
The Division
The Business Solutions Division consists of about 150 employees providing an array of 2,500+ enterprise and departmental applications, tools, software, integrations, and web content and services, as well as related strategy and delivery for the City. The division currently operates on a $44M operating and $5.6M capital budget.
Key services areas and projects include maintaining high system reliability, performance, and user satisfaction through application portfolio management (APM) and proactive system maintenance practices. The team is reviewing and improving its tools and processes to strategically reify our portfolio, improve maintenance demands, and enhance our response to service requests. Digital accessibility remains a major focus, along with major enterprise projects in public safety, utilities, enterprise resource planning (ERP), and AI pilots to adoption. The team will be jointly setting a new cloud-based services strategy in 2025 to set our roadmaps, including updating security and governance frameworks.
The division is at the start of new strategic directions and positioning closer to departmental missions. It is working across the organization to refine the organization's portfolio of technologies to a leaner and more modern core; making gains in project success rates reliability and cost of service; and reinvesting in the engagement and growth of our teams. The next three years for IT will focus on supporting the City's most transformative efforts towards One Seattle and goals for the community's needs in Public Safety, Housing and Homelessness, Health and responding to the nation's addiction crisis, and Thriving Seattle as we revitalize the local economy.
Our mission: Seattle IT puts powerful information and tools in the hands of people to unleash brilliance in service to our community.
The Role
The Assistant CTO for Business Solutions reports directly to the City CTO and leads the City's enterprise application strategy and management; oversees the development, implementation, and support of business applications that support City operations and innovation at scale; and extends the One Seattle vision into culture and impact. This Assistant CTO must be exceptional at driving and providing operational oversight for aligning application portfolios with business needs, ensuring effective service delivery, staff and resource success, and driving strategic application modernization efforts.
Leaders in Seattle IT play a critical role in working across departments to deliver exceptional technology services while adapting to emerging demands. Our technology executives must be humble and act with integrity. We look for leaders who inspire team members and nurture a culture that is collaborative, accountable, and enthusiastic about making positive impact. Assistant CTOs are directly accountable for achieving daring goals reflected in the City's Budget and 2025-2027 IT Strategic Plan for the community.
Seattle's IT leaders operate in a player-coach model-individuals who can shape technical work and architectures, support team members in implementing that vision, and work with both technology and partners while managing organizational priorities through to delivery of outcomes. When Seattle IT succeeds, it enhances City services, supports residents and businesses, and strengthens the community!
Job Responsibilities
As Assistant CTO for Business Solutions, you will work together with peers to align IT services with City objectives while fostering service excellence and novel approaches.
- Partner with executive-, management-, and operational-level stakeholders to define business needs and set prioritization for the work plan. Translate needs effectively into technology solutions that provide the responsive services required by our staffs, residents, and businesses.
- Develop and implement a comprehensive application portfolio strategy, ensuring alignment with organizational goals and business needs. Allocate staff effectively in support of strategy, priorities, work plan, and anticipation of new needs.
- Provide executive sponsorship for major projects and initiatives to achieve success on strategy, impact, customer service, and portfolio dimensions.
- Guide road-mapping processes to define and implement technical strategy, balancing innovation with operational stability. Ensure engineering and technical standards for low/no-code and full-stack development approaches, system architecture, and system administration interface with infrastructure teams.
- Lead enterprise-wide initiatives related to customer relationship management, computer-aided dispatch, knowledge and content management, ERP, and public safety technologies platforms to meet operational requirements and strategic outcomes.
- Ensure adherence to secure development practices, using modern methodologies for application development, system configuration, and administration.
- Proactively monitor technology solutions and plan for system roadmaps that benefit our ability to provide services in the most efficient and cost-effective manner. Oversee application lifecycle management (ALM), APM, and service delivery models, ensuring standard methodologies in governance and execution.
- Direct and lead multiple teams by establishing division goals and performance standards, conducting regular evaluations of the staff members' performance, and coaching staff members on performance and career development consistent with the departmental mission and expectations.
- Manage and develop the skills and competency of information technology staff based on current needs as well as emerging technologies or business strategies needed to support all work initiatives.
- In partnership with business leadership, understand strategic goals, objectives and high-level requirements of City departments.
- Direct the allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in collaborative resource planning processes to ensure high-quality services at the lowest cost to the organization.
Qualifications
Minimum Qualifications
NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.
Education and Experience:
- Any combination equivalent to successful completion of advanced course work from an accredited college or university in business, public administration, or related field.
- A minimum of six (6) years of increasingly responsible experience in senior level management and technical work in a public or private agency demonstrating:
- Experience managing a work unit equivalent to a major division within a city operating department with >40 employees and/or contractors;
- Direction of a budget of >$5 million;
- Oversight of programs and projects to successful outcomes consisting of ongoing support programs and significant project implementations;
- Responsibility for policy development and administration; and
- Accountability for staff hiring and development with a record of high performance.
- Master's degree in Computer Science, Information Systems, Business Administration, or a related field.
- PMP, ITIL, TOGAF, or equivalent professional certifications.
- Demonstrated expertise managing a sophisticated portfolio of software systems supporting >1,000 users to high reliability and customer satisfaction metrics.
- Product and project management experience and results showing long-term value increase, preferably including both agile and traditional approaches.
- Communication, collaboration and conflict resolution skills demonstrating high degree of emotional intelligence.
- Experience with Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC), including familiarity with road-mapping, technical strategy execution, and secure development practices.
- Experience implementing and managing support for:
- Business Process Automation and Workflow platforms;
- Customer Relationship Management platforms;
- SharePoint and Enterprise Content/Knowledge Management System platforms;
- eDiscovery solutions;
- ERP platforms (HR, Financials, Budget);
- Intranets and Collaboration platforms; and
- Public Safety technologies.
- Management of change and release management processes and business architecture to yield low failure and issues rates.
- Experience managing third-party software vendors, service providers, and contract negotiations.
- Experience working in government, higher education, or similarly regulated environments.
- Hands-on experience with cloud security architectures, governance, and compliance frameworks.
- Experience leading incident response efforts and managing cybersecurity crises.
- Familiarity with compliance frameworks such as CJIS, HIPAA, PCI-DSS, and GDPR, and with application modernization, cloud-based solutions, and enterprise architecture standard methodologies.
- Experience with Agile, DevSecOps, and other modern development and delivery methodologies.
- Experience evaluating and implementing emerging security technologies, such as Zero Trust architectures, AI-driven security analytics, and DevSecOps practices.
Additional Information
Salary: The full salary range for this position is $159,147-$262,629 annually. The salary for this position can expect up to $235,944 annually with exceptional qualifications matching the City's requirements.
Why work at the City of Seattle?
The recognizes everyone must play a role in ending institutional and structural racism. Our behavior shapes our workplace culture, reflects our personal commitments, and how we fearlessly share our view and encourage others to do the same. We seek employees who will engage in the by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide fair and accessible processes and services.
Benefits: We offer a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:
How to Apply:
- Submit complete City of Seattle online application,
- Upload your current resume, AND
- Include a cover letter that addresses your knowledge, experience, and interest related to this position.
*** You must submit both a resume and cover letter. If you do not submit these documents, your application will not be considered. Please ensure that BOTH documents have successfully been uploaded before submitting your application. ***
Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid schedules require at least three days onsite per week. Individual schedules are determined by operational needs.
Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.
If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Naomi Recania at naomi.recania@seattle.gov.
#LI-FW1
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:
01
If you are the successful applicant for this position, will you now or in the future require visa sponsorship? NOTE: The City of Seattle does not provide H1B visa sponsorship.
- Yes
- No
Required Question