Staff Relations Counselor
Apply NowCompany: The World Bank Group
Location: Washington, DC 20011
Description:
Staff Relations Counselor
Job #:
req31940
Organization:
World Bank
Sector:
Other
Grade:
GF
Term Duration:
3 years 0 months
Recruitment Type:
International Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
English
Closing Date:
3/4/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.
World Bank Group Staff Association
The 12,000-member strong Staff Association (SA)'s mission is to promote and safeguard rights, interests, and welfare of all staff to foster a sense of common purpose in pursuing the aims and objectives of the World Bank Group (WBG). We are a small office of 12 in the Bank's Main Complex based in Washington D.C. but have a sweeping global mandate-coordinating activities of 85 delegates across the institution and among Country Office Staff Associations in 90 member countries.
A key part of SA's day-to-day activities includes helping staff (including consultants) deal with workplace issues no matter who they are or where they work. As the institution grows so does the need to resolve conflict and with this in mind, the SA is seeking a Staff Relations Counselor (SRC) at its Washington D.C.-based headquarters office.
Duties and Responsibilities
The selected candidate will be part of our Grievance Team currently made up of three SRCs and a Senior Legal Counsel all of whom report to the SA Chair. The SRCs typically serve about 1,000 staff annually worldwide, providing information and guidance on how best to deal with workplace conflict. SRCs are the only position within the Bank Group that are 100% advocates for staff, reporting to the SA chair and no one in corporate management.
Duties include:
Interpreting and applying Staff Rules, HR policies and procedures for a variety of individual situations, including but not limited to entering and ending employment, performance management issues, career development, benefits and compensation, disability, flexible work arrangements, harassment and bullying, and interpersonal conflict with peers or management;
Navigating various grievance and internal justice options including Mediation , Administrative and Performance Management Reviews, Peer Review Services, and Administrative Tribunal. Similarly, SRCs also refer and work closely with other avenues of staff support, such as the Ombuds, the Anti-Harassment Coordinator, the Race Equity Officer, Health Services Directorate, and HR, and they are available to support staff during ethics and INT investigations;
Staying current on WBG wide organizational developments and their potential effects on staff; proactively informing the Chair and team on policy trends and interact with the SA's Executive Committee (EC) members as needed; conducting research to support policy analysis, as well as offering suggestions for policy improvements that would benefit staff including but not limited to initiatives such as disability reform, corporate sponsored taskforces on mental health, anti-racism and respectful workplace, and various SA working groups
Selection Criteria
Master's degree and 5+ years of work experience in conflict resolution, communications, public and international affairs preferred.
Excellent command of English, French and /or Spanish.
Relevant experience in counseling, conflict resolution, mediation, and human resources development, evidenced by increasing levels of responsibility and authority.
Strong writing, listening and coaching skills.
Ability to put a person at ease through strong emotional intelligence, draw relevant facts on a case, provide succinct balanced analyses, and in an empathetic manner offer avenues of additional support and advice on how best to address conflict so it can be resolved in a fair, effective and efficient way with the lowest stress possible
Thorough knowledge of HR policies and procedures and the ability to anticipate or as needed respond to its shortfalls in a way that is advantageous to staff.
High level of integrity, discretion and sound judgment in working with sensitive and confidential issues.
Demonstrated interpersonal skills, including ability to work effectively in a team and/or task force with staff at all levels, internally and collaboratively across departments.
Prior experience of working on - or leading - a SA working group, volunteer counselor or the Delegate Assembly a plus.
Competencies
Clear understanding of Bank policies as they apply to staff and familiarization with the Staff Rules.
Clear understanding of the various roles of the Internal Justice Services, and related units within Ethics, HR and legal departments.
Proven conceptual, analytical, evaluative and problem-solving skills.
Demonstrated strong communication skills (verbal and written), including the ability to improve draft emails from clients to make them as persuasive and professional as possible
Ability to work independently with little or no direction as well as contributing in a collaborative style with a team.
Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended-term consultants/ temporaries). External candidates are requested not to apply, as their application will not be considered.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Job #:
req31940
Organization:
World Bank
Sector:
Other
Grade:
GF
Term Duration:
3 years 0 months
Recruitment Type:
International Recruitment
Location:
Washington, DC,United States
Required Language(s):
English
Preferred Language(s):
English
Closing Date:
3/4/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.
World Bank Group Staff Association
The 12,000-member strong Staff Association (SA)'s mission is to promote and safeguard rights, interests, and welfare of all staff to foster a sense of common purpose in pursuing the aims and objectives of the World Bank Group (WBG). We are a small office of 12 in the Bank's Main Complex based in Washington D.C. but have a sweeping global mandate-coordinating activities of 85 delegates across the institution and among Country Office Staff Associations in 90 member countries.
A key part of SA's day-to-day activities includes helping staff (including consultants) deal with workplace issues no matter who they are or where they work. As the institution grows so does the need to resolve conflict and with this in mind, the SA is seeking a Staff Relations Counselor (SRC) at its Washington D.C.-based headquarters office.
Duties and Responsibilities
The selected candidate will be part of our Grievance Team currently made up of three SRCs and a Senior Legal Counsel all of whom report to the SA Chair. The SRCs typically serve about 1,000 staff annually worldwide, providing information and guidance on how best to deal with workplace conflict. SRCs are the only position within the Bank Group that are 100% advocates for staff, reporting to the SA chair and no one in corporate management.
Duties include:
Interpreting and applying Staff Rules, HR policies and procedures for a variety of individual situations, including but not limited to entering and ending employment, performance management issues, career development, benefits and compensation, disability, flexible work arrangements, harassment and bullying, and interpersonal conflict with peers or management;
Navigating various grievance and internal justice options including Mediation , Administrative and Performance Management Reviews, Peer Review Services, and Administrative Tribunal. Similarly, SRCs also refer and work closely with other avenues of staff support, such as the Ombuds, the Anti-Harassment Coordinator, the Race Equity Officer, Health Services Directorate, and HR, and they are available to support staff during ethics and INT investigations;
Staying current on WBG wide organizational developments and their potential effects on staff; proactively informing the Chair and team on policy trends and interact with the SA's Executive Committee (EC) members as needed; conducting research to support policy analysis, as well as offering suggestions for policy improvements that would benefit staff including but not limited to initiatives such as disability reform, corporate sponsored taskforces on mental health, anti-racism and respectful workplace, and various SA working groups
Selection Criteria
Master's degree and 5+ years of work experience in conflict resolution, communications, public and international affairs preferred.
Excellent command of English, French and /or Spanish.
Relevant experience in counseling, conflict resolution, mediation, and human resources development, evidenced by increasing levels of responsibility and authority.
Strong writing, listening and coaching skills.
Ability to put a person at ease through strong emotional intelligence, draw relevant facts on a case, provide succinct balanced analyses, and in an empathetic manner offer avenues of additional support and advice on how best to address conflict so it can be resolved in a fair, effective and efficient way with the lowest stress possible
Thorough knowledge of HR policies and procedures and the ability to anticipate or as needed respond to its shortfalls in a way that is advantageous to staff.
High level of integrity, discretion and sound judgment in working with sensitive and confidential issues.
Demonstrated interpersonal skills, including ability to work effectively in a team and/or task force with staff at all levels, internally and collaboratively across departments.
Prior experience of working on - or leading - a SA working group, volunteer counselor or the Delegate Assembly a plus.
Competencies
Clear understanding of Bank policies as they apply to staff and familiarization with the Staff Rules.
Clear understanding of the various roles of the Internal Justice Services, and related units within Ethics, HR and legal departments.
Proven conceptual, analytical, evaluative and problem-solving skills.
Demonstrated strong communication skills (verbal and written), including the ability to improve draft emails from clients to make them as persuasive and professional as possible
Ability to work independently with little or no direction as well as contributing in a collaborative style with a team.
Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended-term consultants/ temporaries). External candidates are requested not to apply, as their application will not be considered.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.