Internal Communications Manager
Apply NowCompany: upgrade
Location: Phoenix, AZ 85032
Description:
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for an Internal Communications Manager to highlight the exceptional work happening across Upgrade. This person will be a crucial force in enhancing communication within the organization, influencing Upgrade's internal products, brand, and written identity. This role is focused on crafting great content that can be leveraged across the organization.
This is an on-site role based in our Phoenix location.
What You'll Do:
Content Creation and Strategy:
Stakeholder Management:
Leadership:
What We Look For:
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for an Internal Communications Manager to highlight the exceptional work happening across Upgrade. This person will be a crucial force in enhancing communication within the organization, influencing Upgrade's internal products, brand, and written identity. This role is focused on crafting great content that can be leveraged across the organization.
This is an on-site role based in our Phoenix location.
What You'll Do:
Content Creation and Strategy:
- Develop original creative content aligned with brand, business needs, and strategy.
- Contribute to the development of content strategy and processes for internal communications.
- Utilize data analytics, user testing, and industry standards for informed decision-making.
- Manage internal communication channels, exploring new platforms for enhanced effectiveness.
Stakeholder Management:
- Integrate into operations, collaborating with internal stakeholders to stay informed.
- Define and extend Upgrade's content and voice across internal operations.
- Receive and incorporate feedback with a solutions-focused mindset.
- Lead meetings with stakeholders at all levels.
- Facilitate initiatives for employee engagement, including events and town halls.
Leadership:
- Take the lead on projects, providing status updates, identifying roadblocks, and forecasting future needs.
- Own end-to-end project management, adhering to best practices.
- Contribute to and maintain the evolving brand, considering content and comms as a system.
- Develop various internal and executive communications, demonstrating a deep understanding of messaging and positioning.
- Maintain an editorial calendar for routine and ad hoc communications.
- Manage two direct reports
- Take on additional responsibilities as needed
What We Look For:
- 5+ years of prior experience in an Internal Communications, Public Relations, Product Development or similar executive-facing position required
- Experience in startup, fintech, or financial service call center environments preferred
- Self-starter and ability to thrive in a fast-paced and constantly changing environment with ease and agility
- Leadership experience
- Experience with Google Workspace, Google Analytics, Adobe Creative Suite, JIRA, Figma, Slack
- Excellent interpersonal, written communication, and presentation skills
- Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
- Bachelor's degree preferred
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.