Business Analyst with P&C insurance experience
Apply NowCompany: Tech Tammina
Location: Edison, NJ 08817
Description:
Title: Business Analyst with P&C insurance experience.
Location: Edison, NJ
Duration: Long term
Rate: Market
Job Summary:
Responsible to provide production operational support for existing applications. This includes working with our business partners and internal IT stakeholders to triage and manage incoming enhancement requests and defects for applications live in production. This role may also provide subject matter expertise on projects for the applications they support as needed. This role will include significant troubleshooting, issue resolution, working with business leaders to solicit, analyze, and document new business needs, and working with internal IT stakeholders to develop solutions to reported defects and issues.
A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function for the client.
Essential Job Functions:
1. Responsible for providing operational support, including triaging incoming requests and incidents.
2. Gathers and analyzes information, troubleshoots and support application issues for a specific business group or application.
3. Responsible for identifying, evaluating, and recommending potential solution options and managing the resolution through to production deployment.
4. Responsible for eliciting, analyzing, and documenting business requirements for small enhancement requests.
5. Responsible to drive small non-project enhancements through the SDLC to production deployment.
6. Responsible for analyzing the feasibility and cost benefit of potential solution options.
7. Responsible for managing communications between IT and business for assigned work.
8. Assists in formulating and designing system scope and objective based on user needs and thorough understanding of business processes.
9. Works with internal business groups on process improvement projects designed to improve business results.
10. Provides subject matter expertise concerning business implications of application development projects.
11. Participates in the full software development life cycle (SDLC).
a. Collects and defines requirements
b. Translates into functional design documents
c. Participates in technical design
d. Participates in test planning and may coordinate User Acceptance Testing (UAT)
e. Supports execution of both QA and UAT phases
f. Participates in user documentation processes
g. Assists with training users on new or enhanced applications
h. Supports Go Live activities including production smoke testing and post Go Live activities
12. Creates application support documentation including Quick Reference Guides and Standard Operating Procedures
13. Relies on experience and judgment to plan and accomplish goals.
14. May leads and direct the work of others.
Other Functions:
1. Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
2. Performs special duties and other projects as may be assigned
3. Establishes and builds strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management.
Qualifications:
1. Broad experience with ServiceNow or other ticketing system required.
2. Excellent written and oral communications.
3. Excellent problem solving, research, and analytical skills. Proven ability to determine the root cause of problems and issues and provide solutions.
4. Strong customer service orientation (responsive, consultative, collaborative and accurate).
5. Self-starter with proven ability to take the initiative to accomplish goals.
6. Proven ability to work with minimal oversight and direction.
7. Superior attention to detail.
8. Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
9. At least 5 years Business Analysis Experience, with at least 1-2 years working in Operational Support.
10. P&C Insurance knowledge/certifications preferred. Experience with Surety Bonds a big plus.
11. Project management skills preferred.
12. Demonstrated knowledge of SDLC.
13. Experience with UML and BPMN. Experience with UI/design specs/wireframes. Any experience with Invision would be a plus and or utilizing a Design Think approach to prototyping.
14. Ability to lead and manage non-project enhancements.
15. Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
16. Knowledge of formal methodologies for planning and executing application development, enhancement, or support
17. Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
18. Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization.
19. Bachelor's Degree preferred (preferably in MIS, IT, or Business)
Location: Edison, NJ
Duration: Long term
Rate: Market
Job Summary:
Responsible to provide production operational support for existing applications. This includes working with our business partners and internal IT stakeholders to triage and manage incoming enhancement requests and defects for applications live in production. This role may also provide subject matter expertise on projects for the applications they support as needed. This role will include significant troubleshooting, issue resolution, working with business leaders to solicit, analyze, and document new business needs, and working with internal IT stakeholders to develop solutions to reported defects and issues.
A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function for the client.
Essential Job Functions:
1. Responsible for providing operational support, including triaging incoming requests and incidents.
2. Gathers and analyzes information, troubleshoots and support application issues for a specific business group or application.
3. Responsible for identifying, evaluating, and recommending potential solution options and managing the resolution through to production deployment.
4. Responsible for eliciting, analyzing, and documenting business requirements for small enhancement requests.
5. Responsible to drive small non-project enhancements through the SDLC to production deployment.
6. Responsible for analyzing the feasibility and cost benefit of potential solution options.
7. Responsible for managing communications between IT and business for assigned work.
8. Assists in formulating and designing system scope and objective based on user needs and thorough understanding of business processes.
9. Works with internal business groups on process improvement projects designed to improve business results.
10. Provides subject matter expertise concerning business implications of application development projects.
11. Participates in the full software development life cycle (SDLC).
a. Collects and defines requirements
b. Translates into functional design documents
c. Participates in technical design
d. Participates in test planning and may coordinate User Acceptance Testing (UAT)
e. Supports execution of both QA and UAT phases
f. Participates in user documentation processes
g. Assists with training users on new or enhanced applications
h. Supports Go Live activities including production smoke testing and post Go Live activities
12. Creates application support documentation including Quick Reference Guides and Standard Operating Procedures
13. Relies on experience and judgment to plan and accomplish goals.
14. May leads and direct the work of others.
Other Functions:
1. Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
2. Performs special duties and other projects as may be assigned
3. Establishes and builds strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management.
Qualifications:
1. Broad experience with ServiceNow or other ticketing system required.
2. Excellent written and oral communications.
3. Excellent problem solving, research, and analytical skills. Proven ability to determine the root cause of problems and issues and provide solutions.
4. Strong customer service orientation (responsive, consultative, collaborative and accurate).
5. Self-starter with proven ability to take the initiative to accomplish goals.
6. Proven ability to work with minimal oversight and direction.
7. Superior attention to detail.
8. Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
9. At least 5 years Business Analysis Experience, with at least 1-2 years working in Operational Support.
10. P&C Insurance knowledge/certifications preferred. Experience with Surety Bonds a big plus.
11. Project management skills preferred.
12. Demonstrated knowledge of SDLC.
13. Experience with UML and BPMN. Experience with UI/design specs/wireframes. Any experience with Invision would be a plus and or utilizing a Design Think approach to prototyping.
14. Ability to lead and manage non-project enhancements.
15. Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
16. Knowledge of formal methodologies for planning and executing application development, enhancement, or support
17. Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
18. Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization.
19. Bachelor's Degree preferred (preferably in MIS, IT, or Business)