Area Agency on Aging Manager
Apply NowCompany: Dane County, WI
Location: Madison, WI 53711
Description:
Salary: $48.31 - $64.29 Hourly
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2025-00149
Department: Human Services Department
Opening Date: 02/21/2025
Closing Date: 3/7/2025 11:59 PM Central
FLSA: Exempt
Bargaining Unit: MGR
Description
The Dane County Human Services Department has a current full time (1.0 FTE) vacancy for an Area Agency on Aging Manager. The eligible list created from this posting may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under the supervision of the Adult Community Services Manager, with policy advice from the Area Agency on Aging Board, this position is responsible for the operation of the Area Agency on Aging of Dane County (AAA). The key functions include developing and implementing the Dane County Plan for Older Adults, working with the AAA Board in advocating for the needs of Dane County's older adult population and ensuring the fiscal and programmatic integrity of the AAA's directly provided and purchased services, which include case management, nutrition, caregiver support, elder benefits counseling, transportation and more.
EXAMPLE OF DUTIES
Monitors the effectiveness of service delivery to older adults. Recommends service funding level changes through annual review of proposals and issuance of purchase of service contracts. Maintains regular contact with assigned purchase of service agencies. Serves as a catalyst for the coordination of existing resources and the development of new ones that respond to the needs of older adults in Dane County. Performs or manages administrative functions of Area Agency on Aging Office including staff supervision, recordkeeping, budget, orientation of new AAA Board members, and ongoing training. Advises the County on issues which have an impact on Dane County's older adults. Develops, with the AAA Board, the Dane County Plan for Older Adults, annual funding priorities and a budget for aging services. Tracks, analyzes, and monitors County, State and Federal legislation. Keeps the AAA Board and Health and Human Needs Committee informed on issues and required actions. Collects, organizes, analyzes and disseminates information on issues affecting the county's older adult population for federal, state, area, and local policy makers and agencies. Provides technical assistance to planners, service providers, and others regarding demographic, social and economic trends. Represents the interests of older adults in planning, developing, and maintaining human services. Promotes and coordinates working alliances with public and private sectors to increase their awareness of aging programs and major issues facing older adults. Performs contract management functions including planning, budgeting, ensuring compliance with state and federal requirements, promoting effective interagency coordination of services, and evaluating service outcomes and agency performance. Manages and oversees service eligibility and prioritization functions, complaint and grievance processes, and general information and referral functions.
Education, Experience and Special Requirements
Education, Training and Experience:
Any combination of education, training and experience equivalent to a Bachelor's degree in a human services field, and a minimum of four (4) years of work experience in settings that promote services to older adults. The work experience should include at least one (1) year of lead or supervisory experience.
Special Requirements:
Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Availability to work as required occasionally during nights, weekends, and during special events. Also refer to the "Physical and Environmental Work Requirements" section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.). Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Knowledge, Skills and Abilities
A thorough and working knowledge of the Older Americans Act, federal and state laws, and rules and regulations pertaining to older adults. Comprehensive knowledge of the Dane County service provider network. Understanding of the aging network and provision of service. Knowledge of the legislative and budget process. Knowledge of the principles of administrative and budgetary management. Knowledge of effective supervisory techniques and methods. Understanding of the principles of administrative management. Ability to develop effective working relationships with individuals and with governmental, public and private agencies. Ability to be decisive, consistent and diplomatic. Ability to work independently or with others in an effective manner. Ability to manage multiple assignments. Ability to problem solve and consider alternative points of view. Ability to communicate effectively in writing and orally. Ability to analyze problems and create solutions. The ability to plan, set goals, and work toward achieving goals. Proficient skills using Microsoft Office Suite applications (Word, Excel, PowerPoint, etc.).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of education, training and experience equivalent to a Bachelor's degree in a human services field?
02
Do you have a minimum of four (4) years of work experience in settings that promote services to older adults, including at least one (1) year of lead or supervisory experience?
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions
06
THIS QUESTION IS GRADED. This position is responsible for the management of services for older adults, many of which are delivered by community-based agencies. The incumbent must develop highly effective partnerships, internally and externally, to prepare contract documents, manage program budgets, track expenditures and revenues, develop requests for proposals, write reports, and ensure program compliance with contract data requirements. Describe experience you have managing contracted or grant-funded programs and assuring expectations are met that includes working with program budgets, service data collection, as well as writing and/or evaluating requests for proposals. Be specific about your role and the time periods for these responsibilities.
07
THIS QUESTION IS GRADED. A key responsibility of this position is the supervision of several employees in the Area Agency on Aging and/or dual supervision responsibilities of staff employed by contracted vendors. This includes providing or arranging for job training; making, directing, and adjusting work assignments; coaching and monitoring work performance; conducting performance evaluations; and recommending personnel actions including hiring, promotion and disciplinary actions. Please describe your approach to leading verses managing staff, detailing any relevant experience you have had that has prepared you to successfully perform these supervisory duties.
08
THIS QUESTION IS GRADED. This position will work very closely with the Area Agency on Aging Board and with other county oversight committees. Please describe your experience working with oversight committees, boards, and other similar entities. Please be specific in describing your knowledge of the role of oversight boards and of the nature of the relationship between staff members and members of oversight boards and any positive outcomes achieved.
Required Question
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2025-00149
Department: Human Services Department
Opening Date: 02/21/2025
Closing Date: 3/7/2025 11:59 PM Central
FLSA: Exempt
Bargaining Unit: MGR
Description
The Dane County Human Services Department has a current full time (1.0 FTE) vacancy for an Area Agency on Aging Manager. The eligible list created from this posting may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under the supervision of the Adult Community Services Manager, with policy advice from the Area Agency on Aging Board, this position is responsible for the operation of the Area Agency on Aging of Dane County (AAA). The key functions include developing and implementing the Dane County Plan for Older Adults, working with the AAA Board in advocating for the needs of Dane County's older adult population and ensuring the fiscal and programmatic integrity of the AAA's directly provided and purchased services, which include case management, nutrition, caregiver support, elder benefits counseling, transportation and more.
EXAMPLE OF DUTIES
Monitors the effectiveness of service delivery to older adults. Recommends service funding level changes through annual review of proposals and issuance of purchase of service contracts. Maintains regular contact with assigned purchase of service agencies. Serves as a catalyst for the coordination of existing resources and the development of new ones that respond to the needs of older adults in Dane County. Performs or manages administrative functions of Area Agency on Aging Office including staff supervision, recordkeeping, budget, orientation of new AAA Board members, and ongoing training. Advises the County on issues which have an impact on Dane County's older adults. Develops, with the AAA Board, the Dane County Plan for Older Adults, annual funding priorities and a budget for aging services. Tracks, analyzes, and monitors County, State and Federal legislation. Keeps the AAA Board and Health and Human Needs Committee informed on issues and required actions. Collects, organizes, analyzes and disseminates information on issues affecting the county's older adult population for federal, state, area, and local policy makers and agencies. Provides technical assistance to planners, service providers, and others regarding demographic, social and economic trends. Represents the interests of older adults in planning, developing, and maintaining human services. Promotes and coordinates working alliances with public and private sectors to increase their awareness of aging programs and major issues facing older adults. Performs contract management functions including planning, budgeting, ensuring compliance with state and federal requirements, promoting effective interagency coordination of services, and evaluating service outcomes and agency performance. Manages and oversees service eligibility and prioritization functions, complaint and grievance processes, and general information and referral functions.
Education, Experience and Special Requirements
Education, Training and Experience:
Any combination of education, training and experience equivalent to a Bachelor's degree in a human services field, and a minimum of four (4) years of work experience in settings that promote services to older adults. The work experience should include at least one (1) year of lead or supervisory experience.
Special Requirements:
Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Availability to work as required occasionally during nights, weekends, and during special events. Also refer to the "Physical and Environmental Work Requirements" section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Knowledge, Skills and Abilities
A thorough and working knowledge of the Older Americans Act, federal and state laws, and rules and regulations pertaining to older adults. Comprehensive knowledge of the Dane County service provider network. Understanding of the aging network and provision of service. Knowledge of the legislative and budget process. Knowledge of the principles of administrative and budgetary management. Knowledge of effective supervisory techniques and methods. Understanding of the principles of administrative management. Ability to develop effective working relationships with individuals and with governmental, public and private agencies. Ability to be decisive, consistent and diplomatic. Ability to work independently or with others in an effective manner. Ability to manage multiple assignments. Ability to problem solve and consider alternative points of view. Ability to communicate effectively in writing and orally. Ability to analyze problems and create solutions. The ability to plan, set goals, and work toward achieving goals. Proficient skills using Microsoft Office Suite applications (Word, Excel, PowerPoint, etc.).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of education, training and experience equivalent to a Bachelor's degree in a human services field?
- Yes
- No
02
Do you have a minimum of four (4) years of work experience in settings that promote services to older adults, including at least one (1) year of lead or supervisory experience?
- Yes
- No
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
- Yes
- No
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
- Yes
- No
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions
06
THIS QUESTION IS GRADED. This position is responsible for the management of services for older adults, many of which are delivered by community-based agencies. The incumbent must develop highly effective partnerships, internally and externally, to prepare contract documents, manage program budgets, track expenditures and revenues, develop requests for proposals, write reports, and ensure program compliance with contract data requirements. Describe experience you have managing contracted or grant-funded programs and assuring expectations are met that includes working with program budgets, service data collection, as well as writing and/or evaluating requests for proposals. Be specific about your role and the time periods for these responsibilities.
07
THIS QUESTION IS GRADED. A key responsibility of this position is the supervision of several employees in the Area Agency on Aging and/or dual supervision responsibilities of staff employed by contracted vendors. This includes providing or arranging for job training; making, directing, and adjusting work assignments; coaching and monitoring work performance; conducting performance evaluations; and recommending personnel actions including hiring, promotion and disciplinary actions. Please describe your approach to leading verses managing staff, detailing any relevant experience you have had that has prepared you to successfully perform these supervisory duties.
08
THIS QUESTION IS GRADED. This position will work very closely with the Area Agency on Aging Board and with other county oversight committees. Please describe your experience working with oversight committees, boards, and other similar entities. Please be specific in describing your knowledge of the role of oversight boards and of the nature of the relationship between staff members and members of oversight boards and any positive outcomes achieved.
Required Question