LM Director of Operations

Director of Operations

The Lube X-Press Director of Operations is expected to adhere to the Company's Core values of: Ownership, Wow Experience, Now Mentality, 1% Better, and Teamwork. #OWN1T

Job Summary:

The Director of Operations is responsible for the strategic and operational leadership of the lube shop, ensuring high-quality service, operational efficiency, and compliance with safety and regulatory standards. This role requires a strong focus on customer satisfaction, staff development, and maintaining a culture of integrity and accountability. As a key leadership team member, the Director of Operations will significantly influence organizational strategies and performance.

Key Responsibilities:

Operational Leadership:

• Develop and implement operational strategies to improve efficiency and service delivery.
• Oversee daily operations of the lube shop, including staff management, inventory control, and equipment maintenance.
• Ensure compliance with all safety regulations and industry standards.

Staff Development and Management:

• Recruit, train, and mentor staff to ensure a skilled and motivated workforce and promote continuous learning and professional growth.
• Foster a culture of integrity by setting clear expectations for ethical behavior and accountability among all team members.
• Implement regular training programs that enhance both technical skills and customer service abilities, encouraging staff to take ownership of their roles.
• Conduct regular performance evaluations and provide constructive feedback, recognizing achievements and identifying areas for improvement.

Collaboration with Other Departments:

• Work closely with other departments, including marketing, talent & culture, and finance, to align operational goals with overall business objectives.
• Facilitate cross-departmental communication and cooperation to drive initiatives that enhance customer satisfaction and operational efficiency.
• Act as a liaison between the operations team and other functions to ensure seamless execution of company strategies and policies.

Financial Management:

• Manage the budget, control costs, and optimize resource allocation to achieve financial targets.
• Analyze financial reports to identify trends, opportunities, and areas for improvement.
• Collaborate with the finance team to ensure accurate financial forecasting and reporting.

Customer Service:

• Ensure exceptional customer service by developing and implementing customer service protocols.
• Address customer complaints and feedback promptly to maintain high satisfaction levels.
• Monitor customer service metrics and implement improvements as needed.

Business Development:

• Identify opportunities for growth and expansion, including new services and market segments.
• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Build and maintain relationships with suppliers and partners to enhance service offerings.

Leadership Team Contribution:

• Serve as a key member of the leadership team, contributing to the development of the company's strategic direction and long-term goals.
• Provide insights and recommendations based on operational performance and industry trends, influencing decision-making at the executive level.
• Champion initiatives that promote a culture of collaboration, innovation, and continuous improvement throughout the organization.

Reporting and Analysis:

• Prepare regular reports on operational performance, financial metrics, and customer satisfaction.
• Use data analysis to drive decision-making and strategic planning.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Proven experience in operations management, preferably in the automotive service or retail industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Proficient in financial management and budgeting.
• Knowledge of industry regulations and safety standards.

Skills:

• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities effectively.
• Proficient in relevant software and technology, including inventory management systems.
• Commitment to fostering an ethical workplace culture that promotes trust, transparency, and accountability.

PHYSICAL ACTIVITY REQUIREMENTS:

• Standing, walking, sitting, pulling, talking, hearing/listening and repetitive motion and requires the ability to occasionally lift products and supplies up to 25 pounds.
• Work Environment: Must be willing to work indoors and outdoors under various weather conditions.
• Extensive travel required.