Director of Property Management

The primary purpose of this position is to be responsible for the oversight and administration of Advantix's affordable housing portfolio for each community, ensuring that building operations are fiscally sound and achieving the financial performance goals. Ensure the properties are well managed and maintained while assisting in the development of new properties. The Director of Property Management must be able to travel to each of their properties on a regular basis. Assures compliance with all laws, rules, regulations, policies, and procedures.

All activities must support Advantix's strategic goals and objectives and produce results that accomplish the goals of the overall organization while promoting the company's mission and philosophy.

ESSENTIAL JOB FUNCTIONS

Primary areas of responsibility and tasks that may typically be expected include but are not limited to:

Strategic Leadership:

• Develop and execute property management strategies aligned with organizational goals.
• Monitor portfolio performance and implement initiatives to maximize operational efficiency and revenue.
• Provide leadership and guidance to regional and on-site property management teams.

Regulatory Compliance:

• Ensure compliance with HUD, LIHTC, and other affordable housing program regulations.
• Oversee internal audits and reviews to maintain adherence to all regulatory and reporting requirements.
• Act as the primary liaison with regulatory agencies during inspections and reviews.
• Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination, and housing legislation.
• Ensure lease agreements are up to date, and provisions are enforced with each tenant.

Team Development:

• Recruit, train, and mentor property management professionals, fostering a culture of accountability and excellence.
• Conduct performance evaluations and provide ongoing support to develop team capabilities.
• Promote diversity, equity, and inclusion within the team and the broader organization.

Operational Oversight:

• Establish and implement standardized operational processes and best practices.
• Monitor and optimize property-level budgets, ensuring financial sustainability and compliance with funding requirements.
• Oversee Risk management initiatives.
• Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to management.

Tenant Relations:

• Champion resident engagement programs to improve tenant satisfaction and retention.
• Address escalated tenant concerns and foster strong community relations.
• Collaborate with service providers to deliver supportive services to residents as applicable.

Financial Management:

• Review financial reports, analyze trends, and develop strategies to meet financial goals.
• Ensure timely and accurate reporting to stakeholders, including investors and regulatory bodies.
• Develop and monitor key performance indicators (KPIs) to measure success.
• Review financial and variance reports on a monthly and quarterly basis and implement timely correction measures as necessary.
• Oversee the preparation of month-end property performance and financial narratives, ensuring the property managers are explaining to property owners and investors the relevant activity for each month.
• Responsible for understanding and complying with public funding sources at each property.
• Responsible for ensuring all property managers understand, monitor and are approving and properly coding all the expenses for each property.
• Work collaboratively with property management staff, Facilities Manager, Asset Management, Compliance, Resident Services, and Accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports to regulatory agencies, partners, investors, and Advantix board.
• Performs other related duties as assigned and/or required.

BEHAVIORAL COMPETENCIES

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity. Uses appropriate judgment & decision making in accordance with level of responsibility.

Customer Service: Understands that all employees have external and/or internal customers that they provide services and information to; honors all the organization's commitments to customers/residents by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.

Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others.

Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.

Results Orientation: Consistently delivers required agency results; sets and achieves achievable, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals.

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the organization to maintain the public's trust.

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION

• Bachelor's degree in accounting or business administration as well as five (5) years of experience in asset management within the affordable housing industry, preferable section 8 / tax credit. An equivalent combination of education and experience may be considered.
• Advanced degree or certification (e.g., CPM, CAM) preferred.
• Possession of valid Driver's License.

QUALIFICATIONS

Effective leadership skills

Ability to motivate people to superior performance, while working through complex people issues in an organization with multiple relationships.

Ability to maintain accurate records and provide information as requested and required.

Ability to communicate proficiently in English, verbally and in writing.

15+ years of affordable housing property management experience

3+ years of experience at a director level preferred

Supervisory experience required.

History of managing staff, strong supervisory skills, and the ability to develop the skills of staff within the assigned portfolio.

Prior experience with Yardi - Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to properties across the portfolio is required.

JOB COMPETENCIES:

• Ability to advocate, organize and problem solve.
• Strong supervision and leadership skills; commitment to the professional development of staff.
• Knowledge of the general operations and procedures of multi-family affordable housing.
• Extensive knowledge in private and public sector as it pertains to asset and property management principles and practices; landlord-tenant regulations; barriers to housing opportunities encountered by low-income households, including those with special needs.
• Knowledge of advanced principles, practices and administration of program development, coordination, contract negotiation, and budget preparation.
• Demonstrated skill in interpreting and applying pertinent Federal, State, and local laws, codes, and regulations.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, tenants, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
• Knowledge prioritizing work assignments.
• Knowledge of determining which activities are to be delegated.
• Must have excellent reading and communication (oral and writing) skills and must make significant mathematical calculations.
• Must be resident oriented and possess an understanding and tactful attitude with applicants and residents of affordable housing.
• Must have comprehensive knowledge of property management principles and practices and have thorough knowledge of LIHTC regulations and project-based Section 8/Tax Credit residential properties.
• Must be able to work independently, organize tasks, manage time, and prioritize projects.
• Strong time management, follow-up, administrative and organizational skills.
• Must be adept in greeting, meeting, and responding to the public.
• Must be familiar with the duties of other personnel to direct and evaluate them in the performance of their duties.

COMPUTER AND ADMINISTRATIVE SKILLS

To perform this job successfully, an individual should have average abilities using computer software such as MS Word, and Outlook and should be capable of using internet resources for research and developing reports. Proficient in operating and troubleshooting personal and laptop computers. Ability to learn other computer software programs as required by assigned tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee's job is intermittently sedentary. Will use some repetitive motion of hand-wrist in using computers. Must have normal range of vision to complete paperwork and review documentation; hearing and speech to communicate with executives, employees, co-workers, vendors, contractors, company representatives, etc., on the telephone and/or in person on a frequent basis.

Work involves the normal risks or discomforts associated with an office environment and on-site work. Possibility of violent behavior from program candidates/clients and angry and disgruntled past and present clients.