Desktop Support Supervisor
Apply NowCompany: State of Wisconsin
Location: Madison, WI 53711
Description:
Introduction
The DET is seeking their next Desktop Support Supervisor within their Client Engineering Desktop Support & Help Desk Section!
All employees are expected to live and work in Wisconsin. This position will have the option of working remotely upon agreement of the supervisor but may be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements.
The DET (Division of Enterprise Technology) is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health.
Our competitive benefits package features:
Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
Diversity, Equity, Inclusion, and Belonging are core values at DOA that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.
Position Summary
Under the general supervision of the Client Engineering Section Chief, this position provides supervision and leadership for the Desktop Support Team, whose mission is to deliver enterprise-level help desk services, desktop/client technology support, and system management functions for the State of Wisconsin consumers of Enterprise Desktop and Client Computing Services. The Enterprise includes the Department of Administration and other DOA Supported agencies and boards. This position supervises both full-time staff and contractor support, ensuring high standards for technical support, collaboration, and customer satisfaction are met.
The role requires strong knowledge of desktop-related technology, IT service delivery frameworks, project management concepts, and an understanding of evolving cybersecurity requirements. It is crucial for the supervisor to effectively engage with diverse audiences, including organizational leadership, technical IT staff, IT vendors, business representatives, and a contractor workforce.
For more information, please view the complete position description.
Salary Information
Starting hourly rate for this IS Supervisor 2 position will be between $39.04- $60.00 per hour, depending on qualifications and experience. This classification is assigned to pay schedule/range 70-02. Current State employees will be compensated in accordance with the current State Compensation Plan.
Job Details
Due to the nature of the position, DOA will conduct fingerprinting and background checks on applicants prior to selection. DOA does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.
All employees are expected to live and work in Wisconsin. Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.
Qualifications
Minimally qualified candidates will have experience with all of the following:
How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications . Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.
Questions can be directed to Taylore Ransom by email at taylore.ransom@wisconsi n.gov .
Deadline to Apply
Applicant materials are due by 11:59pm on Monday March 3, 2025.
The DET is seeking their next Desktop Support Supervisor within their Client Engineering Desktop Support & Help Desk Section!
All employees are expected to live and work in Wisconsin. This position will have the option of working remotely upon agreement of the supervisor but may be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements.
The DET (Division of Enterprise Technology) is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health.
Our competitive benefits package features:
- State Employee & Retiree Health Plan including health, dental and wellness benefits, and supplemental Vision Insurance, Accidental Death & Dismemberment, Long-Term Care Insurance and Pre-Tax Savings Accounts (for health, dental, vision, day care and commuter expenses).
- WRS Retirement Benefit pension plan that is intended to provide you with a lifetime retirement payment. It offers an employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan .
- Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays and ample accrued sick time that rolls over each year.
- Accumulated Sick Leave which allows retirees to convert unused sick leave into credits to help pay for health insurance premiums.
- Disability Benefits to cover the possibility of becoming disabled while working for a WRS employer making you eligible to receive disability benefits that will give you income for the time you are unable to return to work.
- An Income Continuation Insurance that replaces a portion of your income if you are unable to work because of sickness or injury (both short and long term).
- Group Life Insurance providing life insurance coverage up to five times your annual earnings and covers death and dismemberment.
- Well Wisconsin Wellness Program with tools and resources to help set health and well-being goals, track progress, stay motivated, and earn incentives.
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
Diversity, Equity, Inclusion, and Belonging are core values at DOA that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.
Position Summary
Under the general supervision of the Client Engineering Section Chief, this position provides supervision and leadership for the Desktop Support Team, whose mission is to deliver enterprise-level help desk services, desktop/client technology support, and system management functions for the State of Wisconsin consumers of Enterprise Desktop and Client Computing Services. The Enterprise includes the Department of Administration and other DOA Supported agencies and boards. This position supervises both full-time staff and contractor support, ensuring high standards for technical support, collaboration, and customer satisfaction are met.
The role requires strong knowledge of desktop-related technology, IT service delivery frameworks, project management concepts, and an understanding of evolving cybersecurity requirements. It is crucial for the supervisor to effectively engage with diverse audiences, including organizational leadership, technical IT staff, IT vendors, business representatives, and a contractor workforce.
For more information, please view the complete position description.
Salary Information
Starting hourly rate for this IS Supervisor 2 position will be between $39.04- $60.00 per hour, depending on qualifications and experience. This classification is assigned to pay schedule/range 70-02. Current State employees will be compensated in accordance with the current State Compensation Plan.
Job Details
Due to the nature of the position, DOA will conduct fingerprinting and background checks on applicants prior to selection. DOA does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.
All employees are expected to live and work in Wisconsin. Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.
Qualifications
Minimally qualified candidates will have experience with all of the following:
- Experience supervising, leading, or managing IT teams or projects, including end-user support, IT service delivery, and technical operations that contribute to organizational IT effectiveness.
- Working in an IT service role providing hardware, software, and application support services.
- Working with internal and external business partners/customers to provide IT services.
- Experience managing an Enterprise IT Service/Help Desk supporting a high-volume IT environment (e.g., 300+ users or processing 500+ tickets per month), ensuring timely incident resolution and SLA adherence.
- Experience leading or managing IT projects with a focus on change management and end-user adoption.
- Working with automation tools or AI-driven IT service enhancements.
How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications . Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.
Questions can be directed to Taylore Ransom by email at taylore.ransom@wisconsi n.gov .
Deadline to Apply
Applicant materials are due by 11:59pm on Monday March 3, 2025.