Technical Program Manager
Apply NowCompany: InfiCare Software Technologies
Location: Saint Louis, MO 63129
Description:
Job Title: Technical Program Manager
Location: Saint Louis, MO (3 days onsite)
Duration: Long term Contract
Job Description:
Responsibilities:
Must have Skills:-
Location: Saint Louis, MO (3 days onsite)
Duration: Long term Contract
Job Description:
Responsibilities:
- Service Level Management: Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
- Service Delivery Planning: Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
- Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
- Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
- Effectively structure and drive monthly governance meetings with BCBSA cloud executive teamEnsuring goals are met in areas including customer satisfaction, security, quality, and team member performance.
- In addition, work with clients to increase awareness of the program for a successful rollout. Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
- Change Management: Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
- Risk Management: Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
- Team Management and Development: Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.
Must have Skills:-
- Cloud Migration
- Cloud Implementation