Language Access Program Coordinator (Management Analyst II)

Salary : $67,425.90 - $112,377.41 Annually
Location : FAIRFAX (EJ32), VA
Job Type: FT Salary W BN
Job Number: 25-00490
Department: Office of Public Affairs
Opening Date: 02/22/2025
Closing Date: 3/7/2025 11:59 PM Eastern
Pay Grade: S24
Posting Type: Open to General Public

Job Announcement

Language access is a critical pillar of Fairfax County's commitment to advancing racial and social equity. Under the Language Access Program Director's supervision, the Language Access Program Coordinator is responsible for coordinating language translation and interpretation services to provide meaningful access to the County's programs and services for members of the general public with Limited English Proficiency (LEP). This position's primary responsibilities include language access plan implementation, quality control, and workflow coordination to ensure organizational compliance across the department regarding Title VI Limited English Proficiency standards by providing supervision and administrative oversight to the language access team.

Note: Spanish language proficiency is required for this position.

The assigned functional areas of the position are language services, program/project management, communications, and/or training.
Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
May supervise administrative and paraprofessional staff;
Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
Serves as the point-person and liaison within the department and with central county
departments regarding a designated program and functional areas of responsibility;
Prepares reports and presentations of analysis and findings.
Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify and describe a range of possible solutions for solving business problems;
Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to train, lead, and/or supervise paraprofessional staff.
Employment Standards

MINIMUM QUALIFICATIONS:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

Spanish language proficiency is required for this position. Satisfactory score on interpretation and technical translation assessment will be required.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• Five (5) or more years of experience providing oral interpretation
• Knowledge of current best practices for both translation and interpretation services
• Knowledge of program and project management tools and recordkeeping skills
• Experience developing and delivering training classes and materials
• Intermediate level computer skills in MS Office Suite including Outlook, Word and Excel
• Excellent oral and written communication skills
• Ability to:
  • Think creatively, embrace new approaches, and pioneer innovative solutions to intricate problems
  • Speak clearly using plain language with proper grammar and spelling
  • Effectively assist with all forms of correspondence
  • Work effectively both independently and within a team
  • Exercise independent judgement, problem-solving and decision-making skills
  • Work effectively with diverse individuals and groups
  • Handle multiple priorities, processes, and demands in a dynamic work environment
  • Set priorities, implement changes and organize work
  • Work under pressure with frequent interruptions
  • Perform interpretation and translation duties, as needed

PHYSICAL REQUIREMENTS:
Ability to input, access, and retrieve information from a computer. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
#LI-LD1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Commuter Benefit Program
• Continuous Learning Opportunities

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

For additional details please visit the
Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage
• Flexible Spending Program
• Deferred Compensation

Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered that you have a degree or some college in the previous question, please indicate your area of study below. If you do not have additional education, please select "Not applicable."

• Business administration
• Translation & interpretation
• Public administration
• Communications
• Other (related field)
• Other (non-related field)
• Not applicable

03

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
04

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

05

How many years of full-time equivalent professional experience do you have within the functional areas of language services, program/project management, communications, and/or training?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06

How many years of professional experience do you have providing interpretation and/or translation services?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

07

Please indicate your level of proficiency with Microsoft Word.

• Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)
• Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)
• Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)
• No experience

08

Please indicate your level of proficiency with Microsoft Excel.

• Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)
• Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)
• Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)
• No experience

09

Please indicate your level of proficiency with Microsoft Outlook.

• Beginner (Basic knowledge of identifying the components of the Outlook environment; composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments; scheduling meetings, managing tasks, notes and journal entries)
• Intermediate (Knowledge of customizing message settings; organizing and locating Outlook messages; setting calendar options; tracking activities using the Journal; assigning and tracking tasks; sharing folder information; customizing the Outlook environment)
• Advanced (Extensive knowledge of almost all functions of program including personalizing your email; organizing Outlook items; managing data files; managing contacts and contact information; saving and archiving email; creating a custom Outlook form; working offline and remotely)
• No experience

10

Are you bilingual or multilingual in English and any other language(s) below? Check all that apply.

• Spanish
• Korean
• Farsi
• Arabic
• Vietnamese
• Other
• Not applicable

11

If you answered "Other" for the previous question, please indicate the foreign language(s) that you are fluent in. If this does not apply to you, enter "N/A".
12

How many years of experience do you have managing staff (paid or unpaid)?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

13

How many years of professional experience do you have developing and delivering training classes and materials?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

14

Which of the following do you have direct experience with? Check all that apply.

• Working effectively both independently and within a team
• Exercising independent judgement, problem-solving and decision-making skills
• Working effectively with diverse individuals and groups
• Handling multiple priorities, processes, and demands in a dynamic work environment
• Setting priorities, implementing changes and organizing work
• Working under pressure with frequent interruptions
• None of the above

Required Question