Site Leader

Job Description

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

DUTIES & RESPONSIBILITIES:

ROLE SUMMARY

• Provide jobsite technical leadership for large projects
• Factory certified on a variety of products that interact with Liebert systems:
  • Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Leads an on-site team of 1-2 Project Leaders who may be leading crews of 1-10 Technicians each
• Represents Vertiv at daily customer meetings and can speak to technical requirements for the day's schedule to coordinate activity with other parties on-site
• Leads and supports start-up and site testing activities for assigned projects
  • Ensure sufficient manpower on-site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide daily status reports to Service Management, Project Management and sales rep

TECHNICAL RESPONSIBILITIES

• Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
• Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY RESPONSIBILITIES

• Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion
• Operates in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions

ADMINISTRATIVE RESPONSIBILITIES

• Ensure adherence to Vertiv Warranty process in partnership with Project Manager
• Provide accurate and timely reporting in accordance with published guidelines
  • Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
• Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
• Maintain company property according to company policies
  • Credit cards, PPE, test equipment, laptop, smartphone, et al.

CUSTOMER SATISFACTION RESPONSIBILITIES

• Provide proper and adequate communication to internal and external customers
• Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
• Maintain customer satisfaction rates according to company guidelines

PERSONAL PERFORMANCE EXPECTATIONS

• Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
• Capable of making timely decisions, technical and commercial, under pressure
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
• Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
• Ability to handle stressful situations and provide a calming effect to customer
• High level of diplomacy when interacting with internal and external customers

QUALIFICATIONS:

• Experience (one or more of the following)
  • ASEET - preferred
  • Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred
  • ASMET
  • Six years military experience in a related field
  • Minimum 2 years of experience in Industrial construction management
• Interpersonal Skills
  • Vertiv Behavior practitioner
  • Strong organizational skills
  • Independent operator
  • Strong verbal and written communication skills
  • Able to build and maintain trusting customer relationships
  • Collaborative and cooperative in high-stress environments
  • Able to communicate at all levels of an organization with a base level of executive presence
  • Able to quickly respond to changing customer priorities without disruption or resistance
• Mastery of electrical / electronic test equipment and theory
• Must be able to read and interpret electrical one-line diagrams and blueprints
• In all aspects of the job, need to lead by example, and held to a higher standard of conduct
  • Product certifications up to date
  • Meet all aspects of the job description
  • Performance evaluation rating of meets all aspects of job requirement or better
  • Consistent performance and customer relation skills
• Technical skills
  • Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision
  • Ability to summarize and report all work related tasks performed
  • Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
  • Recommend and direct activities at a customer site by leading technical activities of other technicians
  • Provide on-site customer consultation with the assistance of Project Leader(s)
  • Capable of providing project leadership and on-site direction for assigned projects
  • Expert in COHE procedures
  • Expert in site acceptance testing procedures and equipment
  • Computer skills
    • Advanced word processing, report generation
    • Spreadsheet processing
    • Electronic mail
    • Test equipment and data analysis programs
    • Familiarity with computer networks
  • Mechanical aptitude

WORKING CONDITIONS:

• Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project
• Travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary
• Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field)
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver's license
• Deployable in the event of emergencies

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.