Customer Service Engineer
Apply NowCompany: Grays Harbor PUD
Location: Aberdeen, WA 98520
Description:
Salary: $40.37 - $51.77 Hourly
Location : Aberdeen, WA
Job Type: Full-Time
Job Number: 25-0002
Department: Engineering
Opening Date: 02/24/2025
Closing Date: Continuous
About the Position
Our Mission
Serve our community with high value utility services at the lowest practical cost.
General Description
Reporting to the Engineering Services Supervisor, performs new designs or modified electric service facilities in response to customer inquiries.
Status: Full-time, Non-exempt, Union
Work Week: Monday - Friday
Supervisor: Engineering Services Supervisor
Wage Scale: Effective April 1, 2025
Level 1
$40.37
Level 2
$44.16
Level 3
$48.03
Level 4
$51.77
First Review Date: This position is open until filled, with a first review of applications received before 5:00 pm on Wednesday, March 26, 2025.
Duties and Responsibilities
Customer Contact
Job Layout
Qualifications and Working Conditions
Knowledge, Skills, and Abilities (KSAs)
Education and Experience
Other Requirements
Application Process
**Applicants must submit all required information in order to be considered.**
Application Requirements:
To apply, qualified candidates must submit:
1. A complete NEOGOV application;
2. Responses to the Supplemental Questions;
3. A cover letter; and
4. A current resume.
EMPLOYEE BENEFITS
As of September 2023
The information below is a summary of the District's employment practices. For complete information and specific criteria refer to the Collective Bargaining Agreement and appropriate District policies.
All provisions in this summary are subject to change.
PAID TIME OFF (PTO) PLAN
The Personal Leave bank is a combined leave bank. It can be used for sickness and vacation and other absences as requested. PTO is accrued each pay-period. Regular, full-time employees earn Personal Leave as indicated below. Personal Leave for part-time employees will be prorated based on hours worked.
HOLIDAYS
The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Christmas Eve (when falls on Monday-Thursday).
Each August 1st, regular employees will receive three additional holidays, designated as "Floating Holidays". The Floating Holidays are available on August 1 of each year and must be used within the next 12 months.
RETIREMENT PLAN
The District is a member of the Washington State Public Employee's Retirement System (PERS). Participation is mandatory for all employees in eligible positions. Both the employee and the employer make contributions to the PERS system. PERS determines the percentage of Employee and Employer contributions. Employee contributions are made on a tax-deferred basis.
MEDICAL INSURANCE
Regular employees receive Medical/Vision Insurance. Coverage begins on the first day of the month following employment. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Medical premium for selected coverage.
Employees who retire under PERS or Social Security are provided with the same Medical and Dental coverage as active employees for a period of time equivalent to 1 month of coverage for each month of service, or, until age 65, whichever is sooner. Division of premium is the same as for active employees. Those retirees whose medical coverage extends up to age 65 are eligible for Supplemental Medicare coverage, based on a fixed District premium. Dental coverage ends at age 65.
DENTAL INSURANCE
Dental Insurance is also provided for regular employees. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Dental premium for their selected coverage. Coverage begins on the first day of the month following employment.
LIFE INSURANCE
The District provides a $40,000 basic/double indemnity life insurance policy for each regular employee. In addition, each employee will be insured for Accidental Death & Dismemberment (AD&D) in the amount of $100,000.
Additional Life and/or AD&D Insurance is available for individual purchase.
LONG TERM DISABILITY (LTD) INSURANCE
Following the six-month eligibility requirement, regular employees are provided with LTD Insurance that provides a benefit of 40% of regular earnings. The employee has the option of purchasing an additional 20% of coverage. Benefits are available after the ninetieth day of disability.
DEFERRED COMPENSATION
IRS sponsored plans 401(k) and 457 are available to regular employees. Contributions to such plans are made on a tax-deferred basis. Employees are eligible to participate after six months of employment.
For regular bargaining unit employees with one (1) credited year of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first two percent (2%) of the Participant's effective compensation (maximum of one percent (1 %)).
With two (2) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first four percent (4%) of the Participant's effective compensation (maximum of two percent (2%)).
With three (3) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first six percent (6%) of the Participant's effective compensation (maximum of three percent (3%)).
Thereafter, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first eight percent (8%) of the Participant's effective compensation (maximum of four percent (4%)).
CREDIT UNION
Membership in the Utility Employees Federal Credit Union is offered to the District employees and their families. Payroll deduction is available for deposits and loan payments.
01
Do you have a two (2) year science degree and five (5) years of experience in the electrical field, or an equivalent combination of education and/or experience?
02
Do you have a Bachelor of Science Degree in Electrical Engineering?
03
Please describe the formal education, training courses, and work experience that have grown your knowledge of electrical distribution systems, electrical engineering fundamentals, design, drawings, mathematics, and your ability to read and understand electrical distribution maps and plans.
04
Please describe your experience using personal computers, including the types of business, engineering and design/drafting software you have used and descriptions of the work you have produced.
05
Please describe how you've worked with customers to clarify their needs and managed their expectations of what you and your company would provide.
06
How do you manage multiple customer-requested jobs assigned to you, all at different states of progress?
Required Question
Location : Aberdeen, WA
Job Type: Full-Time
Job Number: 25-0002
Department: Engineering
Opening Date: 02/24/2025
Closing Date: Continuous
About the Position
Our Mission
Serve our community with high value utility services at the lowest practical cost.
General Description
Reporting to the Engineering Services Supervisor, performs new designs or modified electric service facilities in response to customer inquiries.
Status: Full-time, Non-exempt, Union
Work Week: Monday - Friday
Supervisor: Engineering Services Supervisor
Wage Scale: Effective April 1, 2025
Level 1
$40.37
Level 2
$44.16
Level 3
$48.03
Level 4
$51.77
First Review Date: This position is open until filled, with a first review of applications received before 5:00 pm on Wednesday, March 26, 2025.
Duties and Responsibilities
Customer Contact
- Interact with customers to determine needs; design, layout and stake line extensions in accordance with the District's construction standards and electrical service requirements as they relate to new or modified customers.
- Prepare cost estimates for customers, including fees for service.
- Ensure customer understanding of contract terms and conditions.
- Be responsive to customer questions and concerns; investigate customer high-usage complaints.
- Ensure that interaction with customers meets the District standards of courteous customer service.
- Prepare correspondence to customers on subjects related to extensions provided by the District.
Job Layout
- Calculate cost estimates for any District extension; itemize material and labor costs.
- Coordinate projects with Line Department, contractor and public agencies.
- Prepare work sketches and construction material lists for customer projects.
- Conduct job site inspections to ensure projects meet governmental and District standards.
- Prepare permits and easements as required by the District.
- Perform underground locates as required.
- Perform other related duties as assigned.
Qualifications and Working Conditions
Knowledge, Skills, and Abilities (KSAs)
- Working knowledge of applicable laws, codes, and accepted safety practices relating to electrical utility work.
- Working knowledge of basic fundamentals of electricity, distribution (both overhead and underground).
- Ability to effectively work on multiple projects simultaneously.
- Ability to effectively communicate with customers, contractors and District personnel.
- Knowledge of engineering fundamentals; drawing and designing; mathematics; personal computers and AutoCad.
- Knowledge and understanding of the N.E.C., NESC and required WAC rules.
- Ability to learn rate schedules, District service policies, and District construction standards.
- Ability to observe all health and safety regulations and use safety equipment when necessary.
- Ability to understand map reading.
- Demonstrated ability to communicate effectively orally and in writing with all levels of the organization, with contractors, and with customers.
- Demonstrated ability to complete assignments in a timely and accurate manner.
- Ability to work independently, with little or no supervision.
- Demonstrated ability to problem solve.
Education and Experience
- Must have a two (2) year Science Degree and five (5) years of experience in the electrical field, or equivalent education and experience. A Bachelor of Science degree is Electrical Engineering is desirable.
Other Requirements
- Must possess a valid Washington State driver's license and qualify for the District's automobile liability insurance.
- Must obtain a valid First Aid/CPR card through training provided by the District.
Application Process
**Applicants must submit all required information in order to be considered.**
Application Requirements:
To apply, qualified candidates must submit:
1. A complete NEOGOV application;
2. Responses to the Supplemental Questions;
3. A cover letter; and
4. A current resume.
EMPLOYEE BENEFITS
As of September 2023
The information below is a summary of the District's employment practices. For complete information and specific criteria refer to the Collective Bargaining Agreement and appropriate District policies.
All provisions in this summary are subject to change.
PAID TIME OFF (PTO) PLAN
The Personal Leave bank is a combined leave bank. It can be used for sickness and vacation and other absences as requested. PTO is accrued each pay-period. Regular, full-time employees earn Personal Leave as indicated below. Personal Leave for part-time employees will be prorated based on hours worked.
HOLIDAYS
The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Christmas Eve (when falls on Monday-Thursday).
Each August 1st, regular employees will receive three additional holidays, designated as "Floating Holidays". The Floating Holidays are available on August 1 of each year and must be used within the next 12 months.
RETIREMENT PLAN
The District is a member of the Washington State Public Employee's Retirement System (PERS). Participation is mandatory for all employees in eligible positions. Both the employee and the employer make contributions to the PERS system. PERS determines the percentage of Employee and Employer contributions. Employee contributions are made on a tax-deferred basis.
MEDICAL INSURANCE
Regular employees receive Medical/Vision Insurance. Coverage begins on the first day of the month following employment. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Medical premium for selected coverage.
Employees who retire under PERS or Social Security are provided with the same Medical and Dental coverage as active employees for a period of time equivalent to 1 month of coverage for each month of service, or, until age 65, whichever is sooner. Division of premium is the same as for active employees. Those retirees whose medical coverage extends up to age 65 are eligible for Supplemental Medicare coverage, based on a fixed District premium. Dental coverage ends at age 65.
DENTAL INSURANCE
Dental Insurance is also provided for regular employees. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Dental premium for their selected coverage. Coverage begins on the first day of the month following employment.
LIFE INSURANCE
The District provides a $40,000 basic/double indemnity life insurance policy for each regular employee. In addition, each employee will be insured for Accidental Death & Dismemberment (AD&D) in the amount of $100,000.
Additional Life and/or AD&D Insurance is available for individual purchase.
LONG TERM DISABILITY (LTD) INSURANCE
Following the six-month eligibility requirement, regular employees are provided with LTD Insurance that provides a benefit of 40% of regular earnings. The employee has the option of purchasing an additional 20% of coverage. Benefits are available after the ninetieth day of disability.
DEFERRED COMPENSATION
IRS sponsored plans 401(k) and 457 are available to regular employees. Contributions to such plans are made on a tax-deferred basis. Employees are eligible to participate after six months of employment.
For regular bargaining unit employees with one (1) credited year of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first two percent (2%) of the Participant's effective compensation (maximum of one percent (1 %)).
With two (2) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first four percent (4%) of the Participant's effective compensation (maximum of two percent (2%)).
With three (3) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first six percent (6%) of the Participant's effective compensation (maximum of three percent (3%)).
Thereafter, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first eight percent (8%) of the Participant's effective compensation (maximum of four percent (4%)).
CREDIT UNION
Membership in the Utility Employees Federal Credit Union is offered to the District employees and their families. Payroll deduction is available for deposits and loan payments.
01
Do you have a two (2) year science degree and five (5) years of experience in the electrical field, or an equivalent combination of education and/or experience?
- Yes
- No
02
Do you have a Bachelor of Science Degree in Electrical Engineering?
- Yes
- No
03
Please describe the formal education, training courses, and work experience that have grown your knowledge of electrical distribution systems, electrical engineering fundamentals, design, drawings, mathematics, and your ability to read and understand electrical distribution maps and plans.
04
Please describe your experience using personal computers, including the types of business, engineering and design/drafting software you have used and descriptions of the work you have produced.
05
Please describe how you've worked with customers to clarify their needs and managed their expectations of what you and your company would provide.
06
How do you manage multiple customer-requested jobs assigned to you, all at different states of progress?
Required Question