Experienced Parts & Service Director
Apply NowCompany: Key Hyundai of Milford
Location: Milford, CT 06460
Description:
About Us:
Key Hyundai is a premier dealership committed to delivering top-tier service and customer satisfaction. We take pride in our dedicated team and are looking for an Experienced Parts & Service Director to oversee and lead our parts and service departments across multiple locations with excellence and professionalism.
Position Overview:
We are seeking a highly motivated and results-driven Parts & Service Director to manage and optimize our service and parts operations. The ideal candidate will have a strong background in automotive service and parts management, excellent leadership skills, and a passion for delivering an exceptional customer experience.
Key Responsibilities:
Qualifications:
Benefits:
Join Key Hyundai in Milford, CT, and be a part of a team that values excellence and customer satisfaction!
Key Hyundai is a premier dealership committed to delivering top-tier service and customer satisfaction. We take pride in our dedicated team and are looking for an Experienced Parts & Service Director to oversee and lead our parts and service departments across multiple locations with excellence and professionalism.
Position Overview:
We are seeking a highly motivated and results-driven Parts & Service Director to manage and optimize our service and parts operations. The ideal candidate will have a strong background in automotive service and parts management, excellent leadership skills, and a passion for delivering an exceptional customer experience.
Key Responsibilities:
- Oversee and manage the service and parts departments across multiple locations, ensuring high-quality vehicle maintenance and repair services.
- Drive customer satisfaction by implementing and maintaining best-in-class service and parts standards.
- Supervise, mentor, and train service advisors, technicians, parts managers, and support staff.
- Monitor key performance indicators (KPIs), including service revenue, parts sales, efficiency, and customer retention.
- Ensure compliance with manufacturer guidelines and dealership policies.
- Maintain a positive and productive work environment, fostering teamwork and employee engagement.
- Develop and execute strategies to increase service and parts department profitability and efficiency.
- Address customer concerns promptly and professionally, ensuring a high level of satisfaction.
- Manage warranty and service contract processes effectively.
- Optimize parts inventory and ordering processes to ensure efficiency and profitability.
Qualifications:
- Proven experience as a Parts & Service Director or similar leadership role in an automotive dealership.
- Strong knowledge of Hyundai vehicles and manufacturer service and parts guidelines (preferred but not required).
- Excellent leadership, communication, and problem-solving skills.
- Ability to drive department performance through goal setting and accountability.
- Strong understanding of automotive service software, parts inventory systems, and industry best practices.
- ASE certification or relevant automotive service certifications (preferred).
- A customer-focused mindset with a commitment to delivering top-tier service.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, vision and FREE life insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
Join Key Hyundai in Milford, CT, and be a part of a team that values excellence and customer satisfaction!