Manager, Client Experience
Apply NowCompany: MPOWERHealth
Location: Addison, TX 75001
Description:
Overview
Join HaloMD!
At HaloMD, we're shaking up the healthcare financial landscape with our innovative, AI-powered approach and expert legal insight. We're on the hunt for a passionate Manager, Client Experience to lead the charge in creating unforgettable client journeys. If you thrive on innovation, love solving complex challenges, and excel at building meaningful relationships, this is your chance to shine!
Compensation: The pay range for this position is $85,000 to $90,000 annually
depending on experience. Compensation is determined based on the following criteria:
Low Range: Entry-level experience with foundational skills.
Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
High Range: Extensive experience with a proven track record of success in similar roles.
Pay will be evaluated based on experience, skills, and qualifications during the hiring process.
Work Arrangement: This is a remote role: Travel expectation will be 25% at a minimum with additional travel as necessary.
Why You'll Love Working with Us
Multiple medical plan options to fit your lifestyle
Health Savings Account with company contributions
Comprehensive dental & vision coverage for you and your family
401(k) plan with a generous company match for your future
Paid vacation, sick time, and company holidays to recharge
A wellbeing program with health insurance incentives to support a healthy lifestyle
Responsibilities
Your Role: Manager, Client Experience
As the heartbeat of our customer success, you will:
Lead & Inspire: Mentor your team and influence client expectations
Client Onboarding: Welcome new clients with engaging, proactive communication
Enhance Experiences: Gather feedback, analyze metrics, and implement improvements to ensure top-notch service
Collaborate: Work closely with senior management and cross-functional teams to drive operational excellence
Innovate: Identify growth opportunities and lead special projects to optimize processes
Qualifications
Qualifications & Experience
Bachelor's Degree in Healthcare Administration, Business, Marketing, Communications is required
4 + years' experience as an Account Manager or similar role- in healthcare revenue cycle management preferred
Experience in insurance, benefits, or healthcare revenue cycle
Proven leadership with strong communication, analytical, and project management skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to manage multiple projects and travel (minimum 25% travel)
EOE
Join HaloMD!
At HaloMD, we're shaking up the healthcare financial landscape with our innovative, AI-powered approach and expert legal insight. We're on the hunt for a passionate Manager, Client Experience to lead the charge in creating unforgettable client journeys. If you thrive on innovation, love solving complex challenges, and excel at building meaningful relationships, this is your chance to shine!
Compensation: The pay range for this position is $85,000 to $90,000 annually
depending on experience. Compensation is determined based on the following criteria:
Low Range: Entry-level experience with foundational skills.
Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
High Range: Extensive experience with a proven track record of success in similar roles.
Pay will be evaluated based on experience, skills, and qualifications during the hiring process.
Work Arrangement: This is a remote role: Travel expectation will be 25% at a minimum with additional travel as necessary.
Why You'll Love Working with Us
Multiple medical plan options to fit your lifestyle
Health Savings Account with company contributions
Comprehensive dental & vision coverage for you and your family
401(k) plan with a generous company match for your future
Paid vacation, sick time, and company holidays to recharge
A wellbeing program with health insurance incentives to support a healthy lifestyle
Responsibilities
Your Role: Manager, Client Experience
As the heartbeat of our customer success, you will:
Lead & Inspire: Mentor your team and influence client expectations
Client Onboarding: Welcome new clients with engaging, proactive communication
Enhance Experiences: Gather feedback, analyze metrics, and implement improvements to ensure top-notch service
Collaborate: Work closely with senior management and cross-functional teams to drive operational excellence
Innovate: Identify growth opportunities and lead special projects to optimize processes
Qualifications
Qualifications & Experience
Bachelor's Degree in Healthcare Administration, Business, Marketing, Communications is required
4 + years' experience as an Account Manager or similar role- in healthcare revenue cycle management preferred
Experience in insurance, benefits, or healthcare revenue cycle
Proven leadership with strong communication, analytical, and project management skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to manage multiple projects and travel (minimum 25% travel)
EOE