Monona Terrace Audio/Visual Manager*

Salary : $83,478.98 - $100,326.72 Annually
Location : Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2025-00053
Department: Monona Terrace Community and Convention Center
Opening Date: 02/24/2025
Closing Date: 3/17/2025 11:59 PM Central
Comp. Group/Range: 18/10

General Description
This is professional leadership and supervisory work in deploying and managing complex Audio Visual (AV) and Information Technology (IT) systems. The City of Madison IT Department will provide IT advice and support to assist Monona Terrace and this position. This role performs budgetary and purchasing responsibilities for the Monona Terrace AV department. This position requires considerable judgement and ability to make decisions independently. This position is also project manager for technology installations at Monona Terrace and provides general supervision for Monona Terrace Technical Services Specialists and part-time stagehands.

Employees may be eligible for loan forgiveness through the .

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities

Management Monona Terrace Technology Systems

• Manage day-to-day operations of with support from vendor consultants and/or the City of Madison IT Department:
  • Wired and wireless networks.
  • Virtual server hosts.
  • Backup systems.
  • Phone and voicemail system.
  • Two-way radio system.
• Manage and troubleshoot network security cameras with the City of Madison IT Department assistance.
• Coordinate and manage cell phones with vendor assistance.
• Analyze, research, recommend, coordinate and implement upgrades, enhancements to the computer network or server systems with vendor and/or the City of Madison IT Department assistance.
• Manage backup ISP (Internet) connections with vendor assistance.
• Setup and maintain software and hardware maintenance contracts for IT equipment.
• Maintain network documentation.
• Work with clients to provide custom IT solutions.

Oversee Monona Terrace Audio Visual Department

• Manage two fulltime Technical Services Specialists and part time staff members.
• Assist with management of day-to-day AV operations.
• Setup and maintain Audio Visual Equipment rental contracts.
• Develop short- and long-term plans to meet client technology needs.
• Oversee and maintain inventory of AV/IT equipment.
• Work with clients to provide custom AV solutions.
• Attend bi-weekly Management Meetings.

Financial Management

• Provide operating and capital budget requests for Audio Visual Equipment and Computer, Server and Network equipment.
• Coordinate and manage operating and capital expenditures.
• Follow the City's purchasing process to procure equipment and services for operating and capital purchases. Use MUNIS to generate requisitions, purchase orders and pay invoices.
• Attend budget meetings.

Perform other related duties as required.
Minimum Qualifications

Four (4) years of progressively responsible experience in the setup and/or installation, repair, and operation of audio/visual, electronic, computer, and related equipment which includes at least two (2) years of leadership experience.

An Associate's degree or higher in computer science or a related field may substitute for two (2) years of experience in the setup and/or installation, repair, and operation of audio/visual, electronic, computer, and related equipment.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
Special Requirements
Ability to meet the transportation requirements of the position.

Physical Requirements:

• Work is primarily sedentary in nature and performed in an office environment.
• Employees will be expected to use standard office equipment such as a telephone, computer, calculator, copier, and fax machine.
• Employees must have the physical strength, coordination and acuity inherent to set up, install and test computers as assigned.
• Must lift 50 pounds occasionally, 20-25 pounds on a regular basis and occasionally team lift 100 pounds.
• Will work with arms overhead for extended periods, bend, twist, stoop, climb ladders, work from aerial lift trucks, engage in strenuous activities and perform other manual laboring tasks

*The payroll title for this position is IT Specialist 3.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.

Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).

Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits
The City offers numerous other benefits and programs for employees, including:
457(b) deferred compensation plans
Employee Assistance Program
Bus Pass on Madison Metro
Flexible Work Schedules
Employer-paid Training
01

Please indicate your highest level of education from the choices provided (note: a degree is not required):

• Bachelor's Degree or higher in computer science or a related field
• Other Bachelor's Degree or higher
• Associate's Degree in computer science or a related field
• None of the above

02

How many years of experience do you have providing on-site AV support in a lead role?

• Four (4) years or more
• Three (3) to less than four (4) years
• Two (2) to less than three (3) years
• One (1) to less than two (2) years
• Some, but less than one (1) year
• No experience

03

What is the largest event you have provided on-site AV support for?

• N/A
• 0-50 attendees
• 51-250 attendees
• 251-1000 attendees
• More than 1000 attendees

04

Please select all you have experience with:

• Project management
• Budget forecasting
• Budget recommendations relative to purchase of Audio Visual Equipment
• Budget recommendations relative to purchase/upgrade of Network and Server equipment
• Assisting AV equipment setup
• AV setup lead
• Overseen and coordinated technology upgrades, integrations with other organizations
• Managed AV rental and managed services contracts
• Managed computer network and devices including: Security Cameras, Access points, etc.
• None of the above

05

Please select all software you have experience with:

• Crystal Reports
• SQL Database
• Event management software
• Microsoft Office Suite
• Google Docs
• ProgeCAD
• AutoCAD
• Momentus (formerly Ungerboeck Event Management Software or USI)
• Zoom
• Other related software
• None of the above

06

If you indicated in your previous response that you have experience with other related software, please list that software.
07

For which types of organizations have you worked? (Choose all that apply)

• Municipal Parks and Recreation agency
• Independent banquet or events facility
• Non-profit organization or community center
• Hotel
• Convention Center
• Museum
• Zoo
• Event planning company
• Other public assembly facility
• None of the above

08

If you indicated in your previous response that you have experience with other public assembly facility, please list that experience below.
09

Please identify the function that you have been responsible for as a supervisor or lead working member overseeing the work of others (Check all that apply).

• Training of staff
• Planning and scheduling projects
• Assigning tasks
• Coordinate project and maintenance schedules
• Providing input on performance evaluations
• Coaching regarding expectations
• Maintaining related documents
• Other related experience
• No experience

10

Please list your experience if you answered "Other related experience" to the above question.
11

Please indicate the type of staff for which you have served as a lead worker or similar leadership role:

• Permanent staff
• Team consisting of a combination of permanent and seasonal/hourly staff
• Seasonal/hourly staff
• Limited leadership, but held progressively responsible position
• No experience

12

I understand that this position requires working irregular hours, including evenings and weekends, generally with minimal overtime necessary. Note that hours worked beyond 38.75/week are eligible for overtime compensation.

• Yes
• No

Required Question