FIRE TELECOMMUNICATOR I
Apply NowCompany: City of Stockton, CA
Location: Stockton, CA 95206
Description:
Salary: $2,780.57 - $3,569.46 Biweekly
Location : City of Stockton, CA
Job Type: Full-Time (Regular)
Job Number: 0225-07263
Department: Fire
Opening Date: 02/25/2025
Closing Date: 3/11/2025 5:30 PM Pacific
DEFINITION
OPEN/PROMOTIONAL RECRUITMENTBIWEEKLY SALARY RANGE:
FIRE TELECOMMUNICATOR I (40 HOUR WORK WEEK)
$2,780.57 - $2,923.04 - $3,073.03 - $3,230.52 - $3,395.48 - $3,569.46
FIRE TELECOMMUNICATOR I (56 HOUR WORK WEEK)
$2,780.46 - $2,922.95 - $3,072.90 - $3,230.38 - $3,395.34 - $3,569.32
FUTURE SALARY INCREASES:
TENTATIVE EXAM DATE: March 18, 2025 (Candidates must appear in person for the examination.)
TYPING CERTIFICATE SUBMISSION DEADLINE: Wednesday, March 12, 2025 at 5:30 p.m. (35 net words per minute) . Click Online Typing Certificates for information on online typing tests.
**STOCKTON FIRE TELECOMMUNICATORS WORK A 24-HOUR ROTATIONAL SHIFT**
(on 1 day, off 1 day, on 1 day, off 1 day, on 1 day, off 4 days)
The City of Stockton Fire Department is currently seeking to establish an eligible list to fill a vacancy for the Fire Telecommunicator I position. The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire Communications Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California. The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the International Academy of Emergency Medical Dispatch.
Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination which includes a back evaluation, drug screen, and background investigation which includes fingerprinting.
Veteran's Preference:
This position is eligible to receive five (5) Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you may qualify for Veteran's Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources office by Wednesday, March 12, 2025 at 5:30 p.m.(see supplemental questionnaire for details in submitting your DD-214)
Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel. Performs related work as assigned.
CLASS CHARACTERISTICS
Fire Telecommunicator I is the entry level class in this non-sworn class series. Initially under close supervision, incumbents learn Fire Department and City policies and procedures related to handling emergency and non-emergency calls. As experience is gained, duties become more diversified and are performed under more general supervision. This class is alternately staffed with Fire Telecommunicator II, and incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiencies which meet the qualifications for the higher level class.
PRINCIPAL DUTIES (Illustrative Only)
Click for the complete job description of Fire Telecommunicator I
QUALIFICATIONS
Education/Experience
Possession of a high school diploma or GED.
Typing Certificate: Applicants must submit a dated copy of a valid Typing Proficiency Certificate, two years old or less, for at least 35 NET words per minute no later than Wednesday, March 12, 2025 at 5:30 pm.
Typing certificates may be submitted via one of the following:
* Electronically attach a scanned copy to your application (preferred method); or
* Email to recruitment@stocktonca.gov (Subject "Fire Tele I")
The Typing Proficiency Certificate must specify the following:
The Examination:
Those applicants who qualify in terms of relevant education and experience will be invited to participate in the examination process. The examination is the Peace Officer Standards and Training (POST) Entry-level Dispatcher Selection Test Battery and will be weighted at 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum T-score of 48.00. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.
NOTE:
In accordance with California Government Code section 3100, et., seq,. all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.
BARGAINING UNIT: SCEA - FIRE TELECOMMUNICATORS
NOTE: Employee Benefits are subject to change through the collective bargaining process and are not guaranteed. For a detailed explanation of benefits currently in effect,
01
The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your official employment application. Do not indicate "see resume" as an answer to any of these questions.
02
Do you possess a high school diploma or GED?
03
Incumbents must be willing to work twenty-four hour fire service shifts and work mandatory overtime shifts when necessary. Shift schedule will include weekends and holidays.
Do you understand and agree to this requirement?
04
Incumbents must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within 6 months of appointment.
Do you understand and agree to this requirement?
05
Incumbents must obtain and maintain a valid National Emergency Medical Dispatcher (EMD) certification within 6 months of appointment.
Do you understand and agree to this requirement?
06
Incumbents must obtain Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency prior to the completion of the probationary period.
Do you understand and agree to this requirement?
07
Prior to appointment, this position requires all eligible candidates to submit to and successfully pass a background investigation, which will include a urine drug screen and a California Department of Justice fingerprint clearance (the City of Stockton will pay all fingerprinting and drug screen test costs).
Do you understand and agree to this requirement?
08
The City of Stockton requires employees in this position to reasonably respond to emergencies at all times. Employees will be required to maintain primary residence within 45 minutes of City Hall in order to timely respond to emergencies and meet the health, safety and welfare needs of the City. New employees have up to three (3) months from date of hire to comply with the requirement. Any interested candidates must be willing to adhere to this requirement throughout the duration of employment.
Do you understand and agree to this requirement?
09
Typing Certificate:
Applicants must submit a valid Typing Proficiency Certificate, two years old or less, for at least 35 net words per minute by Wednesday, March 12, 2025 at 5:30pm. The City will accept typing certificates from an agency or online testing site.
To be accepted, the typing certificate must specify the following:
Applicant's full name printed on certificate 5-minute timed evaluation (only 5-minute tests will be accepted) Minimum of 35 net words per minute Date of exam Number of typing errors or accuracy rate Printed on agency letterhead or includes name of online testing agency/website
Note: Failure to submit the required typing certificate will result in the rejection of your application. Do you understand and agree to submit the required typing certificate?
10
Typing Certificate Submission:
Typing certificates with a minimum of 35 net words per minute must be submitted by the stated deadline.
Select the method by which your will submit the required typing certifiate.
11
Veteran's Preference Points:
Applicants who have served on active duty in any branch of the United States Armed Forces, including the National Guard and the United States Coast Guard, for at least 181 consecutive days and have been honorably discharged, may receive Veteran's Preference Points.
If you wish to apply for Veteran's Preference points, a Member 4 copy of your DD-214 must be received in Human Resources by 5:30pm ,Wednesday, March 12, 2025. Do you wish to apply for Veteran's Preference Points?
12
Veteran's Preference:
To be considered for Veteran's Preference Points, you must provide the City of Stockton a copy of your DD-214, Member 4 form, indicating duration and character of service.
Select by which method you will submit the member 4 copy of your DD-214.
13
Test Format Study Guide:
Candidates can view sample questions and test format by reviewing the "POST Entry-Level Dispatcher Selection Test Battery Examinee Guide" located on the POST Website https://post.ca.gov. How to find the Guide:
Step 1: under "Quick Resources" tab, click "Frequently Asked Questions"
Step 2: click "Public Safety Dispatcher Entry-Level Test Battery For The Applicant"
Step 3: scroll to #10, click "POST Entry-Level Dispatcher Selection Test Battery Examinee Guide"
14
*Mark your calendar*. The written test is scheduled for the March 18, 2025.
15
If you have taken the POST Dispatcher Entry level exam with another agency within the past year (3/18/24-3/18/25) and received a T-score of 48.0 or better. You may submit your test results on agency letterhead in lieu of taking the test on 3/18/25.Note: T-Scores must be emailed no later than the final filing deadline of Tuesday, March 11, 2025 to andrelyn.petate@stocktonca.gov
Required Question
Location : City of Stockton, CA
Job Type: Full-Time (Regular)
Job Number: 0225-07263
Department: Fire
Opening Date: 02/25/2025
Closing Date: 3/11/2025 5:30 PM Pacific
DEFINITION
OPEN/PROMOTIONAL RECRUITMENTBIWEEKLY SALARY RANGE:
FIRE TELECOMMUNICATOR I (40 HOUR WORK WEEK)
$2,780.57 - $2,923.04 - $3,073.03 - $3,230.52 - $3,395.48 - $3,569.46
FIRE TELECOMMUNICATOR I (56 HOUR WORK WEEK)
$2,780.46 - $2,922.95 - $3,072.90 - $3,230.38 - $3,395.34 - $3,569.32
FUTURE SALARY INCREASES:
- Effective July 1, 2025, 3% Cost of Living Adjustment
- Sign on Bonus - $2,000
- 40 hours of sick leave for immediate use
- Employee employed as of 7/1/2025 will receive $2,000 lump sum
TENTATIVE EXAM DATE: March 18, 2025 (Candidates must appear in person for the examination.)
TYPING CERTIFICATE SUBMISSION DEADLINE: Wednesday, March 12, 2025 at 5:30 p.m. (35 net words per minute) . Click Online Typing Certificates for information on online typing tests.
**STOCKTON FIRE TELECOMMUNICATORS WORK A 24-HOUR ROTATIONAL SHIFT**
(on 1 day, off 1 day, on 1 day, off 1 day, on 1 day, off 4 days)
The City of Stockton Fire Department is currently seeking to establish an eligible list to fill a vacancy for the Fire Telecommunicator I position. The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire Communications Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California. The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the International Academy of Emergency Medical Dispatch.
Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination which includes a back evaluation, drug screen, and background investigation which includes fingerprinting.
Veteran's Preference:
This position is eligible to receive five (5) Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you may qualify for Veteran's Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources office by Wednesday, March 12, 2025 at 5:30 p.m.(see supplemental questionnaire for details in submitting your DD-214)
Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel. Performs related work as assigned.
CLASS CHARACTERISTICS
Fire Telecommunicator I is the entry level class in this non-sworn class series. Initially under close supervision, incumbents learn Fire Department and City policies and procedures related to handling emergency and non-emergency calls. As experience is gained, duties become more diversified and are performed under more general supervision. This class is alternately staffed with Fire Telecommunicator II, and incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiencies which meet the qualifications for the higher level class.
PRINCIPAL DUTIES (Illustrative Only)
Click for the complete job description of Fire Telecommunicator I
QUALIFICATIONS
Education/Experience
Possession of a high school diploma or GED.
Typing Certificate: Applicants must submit a dated copy of a valid Typing Proficiency Certificate, two years old or less, for at least 35 NET words per minute no later than Wednesday, March 12, 2025 at 5:30 pm.
Typing certificates may be submitted via one of the following:
* Electronically attach a scanned copy to your application (preferred method); or
* Email to recruitment@stocktonca.gov (Subject "Fire Tele I")
The Typing Proficiency Certificate must specify the following:
- Applicants full name printed on certificate;
- 5-minute timed evaluation (only 5-minute tests will be accepted);
- Minimum of 35 NET words per minute;
- Number of typing errors or accuracy rate;
- Date of exam (must be 2 years old or less); and
- Certificate on agency letterhead (if completed online, must list name of online testing agency and website)
- Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within 6 months of appointment.
- Must obtain and maintain a valid International Academies of Emergency Dispatch (IAED) EMD certification within 6 months of appointment.
- Must obtain and maintain a valid Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months or appointment. Continuous accreditation is required as a condition of continued employment with the City of Stockton. Failure to comply with San Joaquin County Emergency Medical Services Agency regulations pertaining to EMS Dispatcher Accreditation may result termination of employment.
- Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.
The Examination:
Those applicants who qualify in terms of relevant education and experience will be invited to participate in the examination process. The examination is the Peace Officer Standards and Training (POST) Entry-level Dispatcher Selection Test Battery and will be weighted at 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum T-score of 48.00. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.
NOTE:
- After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.
- Notices and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicants responsibility to ensure a correct email address is provided and that correspondence is being received.
- NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.
In accordance with California Government Code section 3100, et., seq,. all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.
BARGAINING UNIT: SCEA - FIRE TELECOMMUNICATORS
NOTE: Employee Benefits are subject to change through the collective bargaining process and are not guaranteed. For a detailed explanation of benefits currently in effect,
01
The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your official employment application. Do not indicate "see resume" as an answer to any of these questions.
- I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.
02
Do you possess a high school diploma or GED?
- Yes
- No
03
Incumbents must be willing to work twenty-four hour fire service shifts and work mandatory overtime shifts when necessary. Shift schedule will include weekends and holidays.
Do you understand and agree to this requirement?
- Yes
- No
04
Incumbents must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within 6 months of appointment.
Do you understand and agree to this requirement?
- Yes
- No
05
Incumbents must obtain and maintain a valid National Emergency Medical Dispatcher (EMD) certification within 6 months of appointment.
Do you understand and agree to this requirement?
- Yes
- No
06
Incumbents must obtain Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency prior to the completion of the probationary period.
Do you understand and agree to this requirement?
- Yes
- No
07
Prior to appointment, this position requires all eligible candidates to submit to and successfully pass a background investigation, which will include a urine drug screen and a California Department of Justice fingerprint clearance (the City of Stockton will pay all fingerprinting and drug screen test costs).
Do you understand and agree to this requirement?
- Yes
- No
08
The City of Stockton requires employees in this position to reasonably respond to emergencies at all times. Employees will be required to maintain primary residence within 45 minutes of City Hall in order to timely respond to emergencies and meet the health, safety and welfare needs of the City. New employees have up to three (3) months from date of hire to comply with the requirement. Any interested candidates must be willing to adhere to this requirement throughout the duration of employment.
Do you understand and agree to this requirement?
- Yes
- No
09
Typing Certificate:
Applicants must submit a valid Typing Proficiency Certificate, two years old or less, for at least 35 net words per minute by Wednesday, March 12, 2025 at 5:30pm. The City will accept typing certificates from an agency or online testing site.
To be accepted, the typing certificate must specify the following:
Note: Failure to submit the required typing certificate will result in the rejection of your application. Do you understand and agree to submit the required typing certificate?
- Yes
- No
10
Typing Certificate Submission:
Typing certificates with a minimum of 35 net words per minute must be submitted by the stated deadline.
Select the method by which your will submit the required typing certifiate.
- Scan and attach to online application (preferred method); or
- Email to andrelyn.petate@stocktonca.gov (type "Fire Tele I - typing certificate" in the subject line of your email)
11
Veteran's Preference Points:
Applicants who have served on active duty in any branch of the United States Armed Forces, including the National Guard and the United States Coast Guard, for at least 181 consecutive days and have been honorably discharged, may receive Veteran's Preference Points.
If you wish to apply for Veteran's Preference points, a Member 4 copy of your DD-214 must be received in Human Resources by 5:30pm ,Wednesday, March 12, 2025. Do you wish to apply for Veteran's Preference Points?
- Yes, I will submit my DD214 by the specified deadline
- No, I am not applying for Veteran's Preference Points
12
Veteran's Preference:
To be considered for Veteran's Preference Points, you must provide the City of Stockton a copy of your DD-214, Member 4 form, indicating duration and character of service.
Select by which method you will submit the member 4 copy of your DD-214.
- Scan and attach to online application (preferred method); or
- Email to andrelyn.petate@stocktonca.gov (Type Fire Tele I - DD214" in the subject line of your email.)
- I am not applying for Veteran's Preference Points.
13
Test Format Study Guide:
Candidates can view sample questions and test format by reviewing the "POST Entry-Level Dispatcher Selection Test Battery Examinee Guide" located on the POST Website https://post.ca.gov. How to find the Guide:
Step 1: under "Quick Resources" tab, click "Frequently Asked Questions"
Step 2: click "Public Safety Dispatcher Entry-Level Test Battery For The Applicant"
Step 3: scroll to #10, click "POST Entry-Level Dispatcher Selection Test Battery Examinee Guide"
- I understand the importance of the study guide and will review it to prepare for the examination.
14
*Mark your calendar*. The written test is scheduled for the March 18, 2025.
- I am aware of the date and will make every attempt to attend as scheduled
15
If you have taken the POST Dispatcher Entry level exam with another agency within the past year (3/18/24-3/18/25) and received a T-score of 48.0 or better. You may submit your test results on agency letterhead in lieu of taking the test on 3/18/25.Note: T-Scores must be emailed no later than the final filing deadline of Tuesday, March 11, 2025 to andrelyn.petate@stocktonca.gov
- I have taken the POST Dispatcher test within the past year and will submit my T-score results of 48.0 or higher to andrelyn.petate@stocktonca.gov
- I have not taken the POST Dispatcher test within the last year and plan to attend the written exam if invited.
Required Question