Human Services Administrator
Apply NowCompany: City of Beverly Hills, CA
Location: Beverly Hills, CA 90210
Description:
Salary : $151,675.56 - $188,438.64 Annually
Location : Beverly Hills Fire Headquarters Station, CA
Job Type: Full-time
Job Number: 25-5500-01
Department: Fire Department
Opening Date: 02/25/2025
Closing Date: 3/9/2025 5:00 PM Pacific
Job Summary
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We Do
The Beverly Hills Fire Department is charged with the preservation of life and property within the Beverly Hills community. The dedicated men and women of the Beverly Hills Fire Department protect approximately 34,000 residents and an estimated 150,000-200,000 daily visitors in a 5.7 square mile area. The Beverly Hills Fire Department operates the city's three fire stations and responds to over 7,000 incidents per year. The Fire Department's reputation for exemplary service is underscored by its Class I rating from the Insurance Services Office, an elite distinction carried by only a few fire departments in the nation.
Who We're Looking For
The City of Beverly Hills is seeking an individual whose analytical, organizational, and customer focus skills are conducive to serving the community's most vulnerable populations. The Human Services Administrator will plan, organize, and direct the activities of the Human Services division within the Fire Department and coordinate section activities with other divisions and departments. They will provide highly-responsible technical support to the EMS Division Chief and exercise direct supervision over professional and administrative support staff and contracted organizations/agencies. Additionally, the Human Services Administrator will oversee Human Services programs, facilitate community grant programs, ensure community outreach, and work collaboratively with the Health & Safety Commission. As such, the ideal candidate must possess the ability to form strong networks and will be required to work collaboratively with various stakeholders including the Los Angeles County Department of Mental Health, City Departments, community partners, businesses, non-profits and City officials to serve residents and the community's most vulnerable populations (homeless, mentally ill, and frail seniors). The ideal candidates for this position should be resourceful and must possess a strong understanding of social service needs, knowledge of case management and resource referrals. The ideal candidate will also possess excellent verbal and written communication skills and is capable of giving direction and delivering difficult messages in a professional matter. The ideal candidate will possess strong leadership skills and be proactive in solving complex issues and excel in building relationships. Additionally, the ideal candidate should be capable of responsibly managing the division budget and proficient in standard computer programs (Excel, Outlook, etc.).
To learn more about the work of the Human Services Division, click
Selection Process
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of the following components:
Conviction History & Background Check
As a finalist for this job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment. Additionally, because this position works closely with our sworn departments, a more thorough background investigation may be required if selected for this positionThe thorough background investigation may also include education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service Workers
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Major Duties
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
1. Recommend and implement section goals and objectives; establish performance standards and methods for Human Services programs and activities; develop and implement policies and procedures.
2. Plan, develop, and oversee the work of assigned staff involved in Human Services operations.
3. Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities.
4. Keep abreast of new legislation, regulations, and policies relevant to Human Services operations, programs, and projects.
5. Recommend and/or make adjustments to procedures to ensure compliance.
6. Develop, recommend, and implement policies related to homelessness issues.
7. Confer with staff and develop and recommend policies and procedure manuals, programs, and projects.
8. Manage all functions related to Human Services contract processes, programs, and events. Conduct surveys and interviews to determine community needs; establish priorities; develop requests for proposals (RFP) and manage selection processes; negotiate budgets; and administers contracts.
9. Develops contract programs and fiscal monitoring processes. Monitor work performed by contract servicers, and develop curriculum and conduct training for contracted servicers to implement section directives e.g. outreach for the unhoused.
10. Prepare analyses and present programs to elected officials, boards, commissions, regional agencies, and organizations.
For a complete list of duties, please refer to the class specification at:
Minimum Qualifications
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Training:
Equivalent to a Bachelors' degree from an accredited college in public administration, psychology, sociology, or a closely related field. A Master's degree in public or business administration, psychology, sociology, or a closely related field is highly desirable.
Experience:
Five years of increasingly responsible professional administrative experience in public administration, human services, or social services programs, including two years of supervisory responsibility.
License and Certificate
Possession of, or ability to obtain, a valid California driver's license.
A valid, current license as a Licensed Clinical Social Worker issued by the California
Board of Behavioral Sciences is desirable.
Knowledge, Skills & Abilities
Knowledge Of:
Principles and practices of public administration and public information.
Principles and practices of fiscal analysis, budget preparation, implementation, program monitoring, and administration.
Principles of non-profit organization management, program development, and evaluation.
Principles and practices of research analysis and management.
Standard office procedures, methods, computer equipment, and applicable software applications.
Principles and practices of supervision, training, and performance evaluation.
Applicable state, federal, and local ordinances, codes, laws, rules and regulations, and legislative issues.
Program and project development, implementation, and evaluation.
Report writing and editing techniques.
Techniques for providing a high level of customer service.
Principles and practices of work safety.
Ability To:
Plan, organize, implement, and direct the Human Services operations and activities.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports, and special projects; identify and interpret technical and numerical information; observe and problem-solve operational and technical policy and procedures.
Analyze a wide variety of projects and develop creative evaluations/solutions.
Assist in the development and monitoring of an assigned program budget.
Develop and recommend policies and procedures related to assigned operations.
Supervise, train, and evaluate personnel.
Handle confidential and sensitive information.
Interpret and explain pertinent departmental policies and procedures, guidelines, municipal, state, and federal codes and law.
Select, supervise, train, and effectively evaluate personnel.
Work evenings and weekends.
Work on multiple projects concurrently.
Prepare clear and concise written reports and recommendations.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Work with various cultural and ethnic groups in a tactful and effective manner.
Leadership, management, and supervision.
Develop public policy and perform operations analysis.
Promote community participation in City sponsored activities and services.
The City offers a generous benefits package including CalPERS retirement benefits, medical, dental, vision and more.
To see detailed information about our Management and Professional benefits, please review the
01
The following Supplemental Questionnaire is required as part of the application for this position and may be used as the first test part for the examination process in this recruitment. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. The experience you indicate in your responses to the supplemental questions must also be included and verifiable in the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application may result in your application not being considered. The hiring department may review each answer to evaluate your qualifications. Responses such as "See Resume" or "See Application" will result in your application not being considered.
By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. If you are selected to continue in the recruitment process, your qualifications may be evaluated through employment verification, reference checks, a written exam and/or oral interviews.
Select "Yes" to reflect that you have read, understand, agree with this statement.
02
What is your highest level of education?
03
If you possess a Bachelors' degree or higher from an accredited college, what was your field of study? Please list all degrees you possess. If you do not possess at Bachelors degree or higher, please type "NA".
04
Do you possess at least five years of increasingly responsible professional administrative experience in public administration, human services, or social services programs, including two years of supervisory responsibility? Note: This must be reflected and verifiable in your application.
05
Do you possess a valid, current license as a Licensed Clinical Social Worker issued by the California Board of Behavioral Sciences?
06
Please describe your experience overseeing social service programs that serve diverse communities, including those who may be experiencing vulnerability. If you were responsible for developing and implementing a program, please share details about your efforts, measurable outcomes, and how you utilized available funding. If you do not have experience in this area, please type "NA."
07
Please describe your experience working with individuals experiencing homelessness and/or those with chronic mental health conditions. What successes have you achieved in this work? What challenges did you encounter, and how would you have approached them differently? Please include any relevant funding sources utilized. If you do not have experience in this area, please type "NA."
08
Describe your experience collaborating with various stakeholders--such as residents, businesses, elected officials, service providers, county mental health agencies, and public safety personnel--to address a shared social services challenge. What was the issue, what was your role, and how was the situation addressed? If you do not have experience in this area, please type "NA."
09
Describe your experience managing a budget and overseeing social service contracts, as well as applying for and administering grant funding. If you do not have experience in this area, please type "NA."
Required Question
Location : Beverly Hills Fire Headquarters Station, CA
Job Type: Full-time
Job Number: 25-5500-01
Department: Fire Department
Opening Date: 02/25/2025
Closing Date: 3/9/2025 5:00 PM Pacific
Job Summary
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We Do
The Beverly Hills Fire Department is charged with the preservation of life and property within the Beverly Hills community. The dedicated men and women of the Beverly Hills Fire Department protect approximately 34,000 residents and an estimated 150,000-200,000 daily visitors in a 5.7 square mile area. The Beverly Hills Fire Department operates the city's three fire stations and responds to over 7,000 incidents per year. The Fire Department's reputation for exemplary service is underscored by its Class I rating from the Insurance Services Office, an elite distinction carried by only a few fire departments in the nation.
Who We're Looking For
The City of Beverly Hills is seeking an individual whose analytical, organizational, and customer focus skills are conducive to serving the community's most vulnerable populations. The Human Services Administrator will plan, organize, and direct the activities of the Human Services division within the Fire Department and coordinate section activities with other divisions and departments. They will provide highly-responsible technical support to the EMS Division Chief and exercise direct supervision over professional and administrative support staff and contracted organizations/agencies. Additionally, the Human Services Administrator will oversee Human Services programs, facilitate community grant programs, ensure community outreach, and work collaboratively with the Health & Safety Commission. As such, the ideal candidate must possess the ability to form strong networks and will be required to work collaboratively with various stakeholders including the Los Angeles County Department of Mental Health, City Departments, community partners, businesses, non-profits and City officials to serve residents and the community's most vulnerable populations (homeless, mentally ill, and frail seniors). The ideal candidates for this position should be resourceful and must possess a strong understanding of social service needs, knowledge of case management and resource referrals. The ideal candidate will also possess excellent verbal and written communication skills and is capable of giving direction and delivering difficult messages in a professional matter. The ideal candidate will possess strong leadership skills and be proactive in solving complex issues and excel in building relationships. Additionally, the ideal candidate should be capable of responsibly managing the division budget and proficient in standard computer programs (Excel, Outlook, etc.).
To learn more about the work of the Human Services Division, click
Selection Process
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of the following components:
- Assessment of Supplemental Questionnaire
- 2-3 Interviews. The first interview is tentatively scheduled for Wednesday, March 26, 2025.
Conviction History & Background Check
As a finalist for this job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment. Additionally, because this position works closely with our sworn departments, a more thorough background investigation may be required if selected for this positionThe thorough background investigation may also include education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service Workers
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Major Duties
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
1. Recommend and implement section goals and objectives; establish performance standards and methods for Human Services programs and activities; develop and implement policies and procedures.
2. Plan, develop, and oversee the work of assigned staff involved in Human Services operations.
3. Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities.
4. Keep abreast of new legislation, regulations, and policies relevant to Human Services operations, programs, and projects.
5. Recommend and/or make adjustments to procedures to ensure compliance.
6. Develop, recommend, and implement policies related to homelessness issues.
7. Confer with staff and develop and recommend policies and procedure manuals, programs, and projects.
8. Manage all functions related to Human Services contract processes, programs, and events. Conduct surveys and interviews to determine community needs; establish priorities; develop requests for proposals (RFP) and manage selection processes; negotiate budgets; and administers contracts.
9. Develops contract programs and fiscal monitoring processes. Monitor work performed by contract servicers, and develop curriculum and conduct training for contracted servicers to implement section directives e.g. outreach for the unhoused.
10. Prepare analyses and present programs to elected officials, boards, commissions, regional agencies, and organizations.
For a complete list of duties, please refer to the class specification at:
Minimum Qualifications
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Training:
Equivalent to a Bachelors' degree from an accredited college in public administration, psychology, sociology, or a closely related field. A Master's degree in public or business administration, psychology, sociology, or a closely related field is highly desirable.
Experience:
Five years of increasingly responsible professional administrative experience in public administration, human services, or social services programs, including two years of supervisory responsibility.
License and Certificate
Possession of, or ability to obtain, a valid California driver's license.
A valid, current license as a Licensed Clinical Social Worker issued by the California
Board of Behavioral Sciences is desirable.
Knowledge, Skills & Abilities
Knowledge Of:
Principles and practices of public administration and public information.
Principles and practices of fiscal analysis, budget preparation, implementation, program monitoring, and administration.
Principles of non-profit organization management, program development, and evaluation.
Principles and practices of research analysis and management.
Standard office procedures, methods, computer equipment, and applicable software applications.
Principles and practices of supervision, training, and performance evaluation.
Applicable state, federal, and local ordinances, codes, laws, rules and regulations, and legislative issues.
Program and project development, implementation, and evaluation.
Report writing and editing techniques.
Techniques for providing a high level of customer service.
Principles and practices of work safety.
Ability To:
Plan, organize, implement, and direct the Human Services operations and activities.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports, and special projects; identify and interpret technical and numerical information; observe and problem-solve operational and technical policy and procedures.
Analyze a wide variety of projects and develop creative evaluations/solutions.
Assist in the development and monitoring of an assigned program budget.
Develop and recommend policies and procedures related to assigned operations.
Supervise, train, and evaluate personnel.
Handle confidential and sensitive information.
Interpret and explain pertinent departmental policies and procedures, guidelines, municipal, state, and federal codes and law.
Select, supervise, train, and effectively evaluate personnel.
Work evenings and weekends.
Work on multiple projects concurrently.
Prepare clear and concise written reports and recommendations.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Work with various cultural and ethnic groups in a tactful and effective manner.
Leadership, management, and supervision.
Develop public policy and perform operations analysis.
Promote community participation in City sponsored activities and services.
The City offers a generous benefits package including CalPERS retirement benefits, medical, dental, vision and more.
To see detailed information about our Management and Professional benefits, please review the
01
The following Supplemental Questionnaire is required as part of the application for this position and may be used as the first test part for the examination process in this recruitment. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. The experience you indicate in your responses to the supplemental questions must also be included and verifiable in the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application may result in your application not being considered. The hiring department may review each answer to evaluate your qualifications. Responses such as "See Resume" or "See Application" will result in your application not being considered.
By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. If you are selected to continue in the recruitment process, your qualifications may be evaluated through employment verification, reference checks, a written exam and/or oral interviews.
Select "Yes" to reflect that you have read, understand, agree with this statement.
- Yes
- No
02
What is your highest level of education?
- High School Diploma or equivalent
- Some College Coursework
- Associate Degree
- Bachelors Degree
- Masters Degree
- Doctorate (PhD)
- Juris Doctor (JD)
- Not applicable
03
If you possess a Bachelors' degree or higher from an accredited college, what was your field of study? Please list all degrees you possess. If you do not possess at Bachelors degree or higher, please type "NA".
04
Do you possess at least five years of increasingly responsible professional administrative experience in public administration, human services, or social services programs, including two years of supervisory responsibility? Note: This must be reflected and verifiable in your application.
- Yes
- No
05
Do you possess a valid, current license as a Licensed Clinical Social Worker issued by the California Board of Behavioral Sciences?
- Yes
- No
06
Please describe your experience overseeing social service programs that serve diverse communities, including those who may be experiencing vulnerability. If you were responsible for developing and implementing a program, please share details about your efforts, measurable outcomes, and how you utilized available funding. If you do not have experience in this area, please type "NA."
07
Please describe your experience working with individuals experiencing homelessness and/or those with chronic mental health conditions. What successes have you achieved in this work? What challenges did you encounter, and how would you have approached them differently? Please include any relevant funding sources utilized. If you do not have experience in this area, please type "NA."
08
Describe your experience collaborating with various stakeholders--such as residents, businesses, elected officials, service providers, county mental health agencies, and public safety personnel--to address a shared social services challenge. What was the issue, what was your role, and how was the situation addressed? If you do not have experience in this area, please type "NA."
09
Describe your experience managing a budget and overseeing social service contracts, as well as applying for and administering grant funding. If you do not have experience in this area, please type "NA."
Required Question