Technical Lead (Order Management System - Fluent Commerce)

About Tidal Commerce Inc.

Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.

• Recognized as a Shopify Plus partner.
• Expertise in headless and composable technologies.
• Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
• Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
• Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.

About the role

We are seeking a highly skilled Technical Lead with expertise in Fluent Commerce to drive the architecture, design, and implementation of our Order Management System (OMS) solutions. As a key technical leader, you will play a crucial role in guiding our engineering teams, ensuring best practices, and delivering scalable, high-performance OMS solutions for our clients.

This role requires deep knowledge of Fluent Commerce, order orchestration, system integrations, and enterprise commerce solutions. The ideal candidate is both a hands-on technical expert and a strategic thinker who can collaborate across teams to drive innovation and efficiency.

Key Responsibilities

• Lead the design, development, and deployment of Fluent Commerce OMS solutions, ensuring scalability and performance.
• Architect and implement order orchestration, inventory visibility, fulfillment, and return managementsolutions.
• Collaborate with cross-functional teams including product managers, business analysts, and engineering teams to define technical requirements and best practices.
• Provide technical leadership, mentoring, and code reviews to development teams working on OMS implementations.
• Ensure seamless integration of Fluent Commerce with ERP, eCommerce platforms, WMS, and other enterprise systems.
• Develop and enforce coding standards, design patterns, and engineering best practices to maintain system quality and reliability.
• Troubleshoot and resolve complex technical issues, optimizing system performance and scalability.
• Stay updated with industry trends and Fluent Commerce updates, proactively applying new features and improvements.

Qualifications

• 5+ years of experience in software development, with at least 3 years in Order Management Systems (OMS).
• Strong expertise in Fluent Commerce, including configuration, customization, and API integrations.
• Hands-on experience with Java, JavaScript (Node.js), GraphQL, RESTful APIs, and cloud platforms (AWS, Azure, or GCP).
• Proven experience in microservices architecture, containerization (Docker, Kubernetes), and CI/CD pipelines.
• Deep understanding of order lifecycle management, inventory management, and fulfillment orchestration.
• Strong knowledge of enterprise integration patterns, including working with ERP, CRM, eCommerce, and WMS platforms.
• Experience in leading technical teams, mentoring developers, and conducting code reviews.
• Excellent problem-solving skills, attention to detail, and the ability to work in an agile environment.
• Strong communication and stakeholder management skills to collaborate with both technical and non-technical teams.

Preferred Qualifications

• Experience with Fluent Commerce certification or prior implementations in large-scale enterprises.
• Knowledge of headless commerce architecture and MACH (Microservices, API-first, Cloud-native, Headless) principles.
• Experience in DevOps practices, including monitoring and logging solutions (Kibana, Datadog, Splunk).
• Exposure to GraphQL-based commerce solutions and other OMS platforms.

We are an equal opportunity employer and welcome applications from all qualified individuals