Sr Manager, Client Service (PL)

Your Opportunity

We are seeking a dynamic Client Service Manager to lead a high-performing team within our B2B client service organization. This role requires a strategic leader who excels in driving operational efficiency, fostering employee development, and ensuring exceptional client experiences.

Key Responsibilities:

• Strategic Leadership: Align team objectives with business goals, making data-driven decisions to optimize performance and client satisfaction.
• Coaching & Development: Mentor and develop team members across multiple grade levels, fostering a culture of continuous learning and professional growth.
• Operational Excellence: Identify process improvement opportunities, enhance workflow efficiency, and proactively manage operational risks.
• Emotional Intelligence: Cultivate a supportive, inclusive team environment, effectively managing conflict and adapting leadership approaches to diverse team dynamics.
• Communication & Influence: Serve as a strong advocate for the team, communicating clearly and persuasively with internal stakeholders, senior leadership, and external partners.

What you have

• Proven experience leading client service teams in a B2B environment.
• Strong background in coaching, performance management, and employee development.
• Demonstrated success in process improvement and operational risk management.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to influence stakeholders and navigate complex organizational structures.
• Proven experience using SalesForce.

This role offers an opportunity to make a meaningful impact, leading a team that supports key business relationships while driving continuous improvement and growth.

#bankjobs