Support Services Supervisor (Bilingual Preferred)

POSITION TITLE: Support Services Supervisor (Bilingual Preferred)

*See Languages Listed Below

SALARY RANGE (Non-Bilingual): $2,895.61 - $4,278.13 Bi-weekly; $75,285.86 - $111,231.38 Annual

SALARY RANGE (Bilingual): $3,015.61 - $4,398.13 Bi-weekly; $78,405.86 - $114,351.38 Annual

REPORTS TO: Manager, Administrative Services

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice - with family members, with friends, or with their spouse / significant other. They engage in activities of their choice - work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

SPECIFIC DUTIES

Under general direction, provides supervision to assigned staff. Coordinates day-to-day workflow of support staff to meet department's objectives. Responsibilities includes but are not limited to:

Interview, train, schedule, supervise and evaluate performance of assigned staff. Provide necessary staff support when required by vacancies/scheduling/work flow.

Monitor staff workload; coordinate completion of required reports; monitor support function requirements of agency federal programs.

Research, gather, analyze and report statistical data.

Provide technical support to staff, as required.

Coordinate office supplies and equipment are maintained at acceptable levels.

Support Case Management units and Clinical team with workflow and day-to-day tasks.

Provide building liaison support when needed.

Responsible for overseeing closed/inactive files and maintaining accurate records.

Ensure data entries are accurate

Responsible for overseeing off-site storage.

Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations

May act as point of contact for manager on a as needed basis.

Perform other related duties as assigned.

MINIMUMIN QUALIFICATIONS:

Staff supervision including performance evaluation preferred.

Three years of administrative experience required.

Working knowledge of Microsoft Office Suite, particularly, Word and Excel

Demonstrated ability to analyze, plan, and coordinate workflow.

Ability to work independently or as part of a group.

Excellent verbal and written communication skills.

Accuracy and attention to detail a must.

Experience troubleshooting office equipment (copiers, printers and postal machine)

Written and oral fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin*.

Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

BENEFITS:

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 13 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Tuition Reimbursement
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.