Ambulatory Triage Registered Nurse (RN) - Family Medicine

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Company: New London Hospital

Location: New London, NH 03257

Description:

  • GENERAL SUMMARY
    • The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.
  • FUNCTIONAL DUTIES AND RESPONSIBILITIES
      • Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
      • Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
      • Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
      • Book same day appointments into practice specific schedules per protocols
      • Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
      • Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
      • Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
      • Escalate any potential problems to the appropriate supervisor.
      • Ability to maintain confidentiality standards when handling and processing records.
      • Able to work in a fast-paced environment handling a varied number of calls per day
      • Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
      • Calm and patient demeanor paired with attention to detail
      • Excellent written and oral communication and customer service
      • Ability to work across multiple teams
      • Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
      • Other duties as assigned.
  • POSITION REQUIREMENTS
    • Knowledge / Skills / Abilities

        • Ability to maintain valid Registered Nurse license require
        • Ability to effectively operate electronic health record software require Ability to utilize the nursing process in providing patient care required.
        • Ability to effectively document patient information and the nursing process
        • Ability to effectively operate a variety of Microsoft Office, Outlook DH applications required.
        • Ability to demonstrate necessary competencies for specific jobs require
        • Ability to participate in departmental QI activities
        • Knowledge of departmental/organizational emergency preparedness procedures require
        • Ability to effectively use the DH/NLH intranet to access the policies and procedures
        • Ability to work in a fast paced, multi-tasking medical office
        • Ability to consistently display professional, ethical, standards of care required.
        • Knowledge of and ability to apply the principles of evidenced based nursing care required
    • Experience

        • Prior triage experience preferred.
        • Minimum of 3-5 years successful RN Practice with adult and pediatric populations required
        • Primary care or emergency department triage background
        • Candidates with experience in customer service within the health/medical industry.
    • Education
      • Graduation from an accredited school of nursing required.
      • Bachelor of Science in Nursing preferred.
    • Required Licenses/ Certifications:
      • Current RN licensure in the State of NH required.
      • BLS certification required within 90 days of hire.

      COMPENSATION:

      Minimum pay : $35.57

      Maximum pay: $49.99

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